artur_roszak's profile

25 Messages

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580 Points

Fri, Nov 20, 2015 5:10 AM

Lightoom 6.3: After update I can't open any video files

After Lightoom 6.3 update, lightroom won't open video files, won't import any files if any video file is present in the folder.

Nothing else changed in the system, just lightroom 6.3 update.

I been using lightroom since version 3, I installed every version, every update of lightroom since version 3, all version of 4, all version of 5.

Everything was working till version 6.2.1.

Right now i'm running Windows 10, before was running 7 and 8, and 8.1.

What was changed in 6.3 to break all video support?

And no I don't have quicktime installed, I never had quicktime installed, it always worked without quicktime. No apple software will ever touch my PC.

Responses

Official Solution

2.1K Messages

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32.2K Points

5 y ago

Solution to this error now published:
https://helpx.adobe.com/lightroom/kb/...

19 Messages

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210 Points

Does not work on my iMac... problem remains!

71 Messages

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1.1K Points

5 y ago

This reply was created from a merged topic originally titled Can't Import video Windows.

After 6.3 has been released I gave it a try.

Unfortunately I am unable to import any Videos recorded with my Canon Camera.
The temp folder is being created and i see the video in the temp folder, the import process however hangs forever.
If I cancel the import I can switch to the develop module and work there, but switch back to the import module it still says "files are being imported" and I can*t start a new import.

Unfortunately I'm not able to test this funcionality on 5.x due to business reasons.

Any Ideas?

Note: This conversation was created from a reply on: Lightroom 6.2.1: Hangs when exporting more than one video at a time.

25 Messages

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580 Points

5 y ago

go back to 6.2.1 it works fine, Adobe broke something in 6.3

Every version before 6.3 works, 6.3 is busted.

Employee

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1.7K Messages

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32.4K Points

5 y ago

Try to keep your GPU display driver up-to-date, as part of the Win 10 update, it might have brought in some incompatible GPU drivers. I'll try Windows Update first. If that does not work, go to the vendor's driver download site directly. https://helpx.adobe.com/lightroom/kb/lightroom-gpu-faq.html

Principal Scientist, Adobe Lightroom

25 Messages

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580 Points

5 y ago

Hello Simon

It has nothing do to with GPU driver.

6.2.1 with same driver = works
6.3 with same driver = doesn't work
go back to 6.2.1 with same driver work

GPU acceleration is on and functional.

the only variable that changed is the version of lightroom, and 6.3 breaks all video support, it won't display videos already in library, won't play them.

And if you try to import files and video file is present it will hang import and lightroom just sits there for hours doing nothing.

Employee

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1.7K Messages

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32.4K Points

5 y ago

Good to know. And Lr 6.3 is otherwise functioning normally for you? I'll have to ask the engineer to review the delta of changes in this area between 6.2.1 and 6.3.

Principal Scientist, Adobe Lightroom

25 Messages

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580 Points

5 y ago

Other then video files, everything else works.

6.0 ok
6.1 ok
6.2 ok
6.21. ok
6.3 busted video files support
back to 6.2.1 ok

71 Messages

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1.1K Points

5 y ago

Agree with Arthur-
6.2 and 6.2.1 OK
6.3 fails complete
never testet with 6.1 and 6.0

Reverted back to 6.2.1 due to the video import problem tough I've to use that stupid import.

Adobe what are you doing? Looks like you let your customers doing the Quality test of your products.

25 Messages

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580 Points

5 y ago

I feel like quine pig, first the horrible import thing, and now they broke video.

133 Messages

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2.5K Points

+1 get used to it and enjoy paying subscription for being a betatester.....

Champion

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6.6K Messages

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110.1K Points

5 y ago

Are you all on Windows? It's working as expected on Mac so far.

Victoria Bampton a.k.a. The Lightroom Queen

www.lightroomqueen.com

Author of Adobe Lightroom Classic - The Missing FAQ and Adobe Lightroom - Edit Like a Pro books.

4 Messages

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134 Points

No, the problem exists on Mac too. I have OS-X 10.11.2.

1 Message

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60 Points

This is not working for me wither on a MBP '13 10.10.5

71 Messages

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1.1K Points

5 y ago

Win 10 x64

25 Messages

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580 Points

5 y ago

Win 10 x64 version 1511 (November 2015 update)

2 Messages

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70 Points

5 y ago

Same issue here with LR 6.3 on 10.10.5, MBPr 15' mid-2014.

No more video import, nor playback, not even Slideshow module.

In the Import panel, if LR encounters videos in the source, all the thumbnails turn grey, and nothing more happens. Neither pictures nor videos are imported because the process does not start.

For the videos already imported, there is not playback button anymore in Grid's loupe view. I can not play videos.

If i switch to the Slideshow module, i get an error saying "Sequencer defunct".

Rollback to LR 6.1 where everything is working.

Champion

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6.6K Messages

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110.1K Points

5 y ago

lorem ipsum wrote: "If i switch to the Slideshow module, i get an error saying "Sequencer defunct". "

That's an interesting detail. Can the rest of you access the slideshow module ok?

And lorem, did you try uninstalling and reinstalling to try to fix that slideshow error or not?

Which cameras are you all using?

Apologies for all the questions, but since we haven't seen this error on any of our machines, we need to figure out the pattern here.

Victoria Bampton a.k.a. The Lightroom Queen

www.lightroomqueen.com

Author of Adobe Lightroom Classic - The Missing FAQ and Adobe Lightroom - Edit Like a Pro books.

2 Messages

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70 Points

Hi Victoria,

I tried once again the 6.3 with no luck for the video support.
Still missing once more the videos' playback and the slideshow's playback.

Importations fails if there is a video.

I always get an error "Une erreur s'est produite lors de la tentative de changement de modules" when i select the slideshow module. It works though, all the layout options and stuff are available, but nothing play in preview nor in full screen, only black screen.

Here is what i did to test out Lr6, with brand news catalogs, and some RAWs, Jpgs, mov, mp4 ...

1st install, 6.0, Ok
2nd remove and install 6.0 upgrade to 6.3, issues
3rd remove and install 6.0 upgrade to 6.1.1, Ok
4th upgrade to 6.3, issues

I mostly have CR2 raws from my old EOS 400D.
My videos are from iPodtouchs and iPhones.

My main catalog is under Lr 5.7.1 where everything is fine.
I'll wait a little more to consider an upgrade to 6

25 Messages

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580 Points

5 y ago

Hello Victoria

I personally don't feel like installing 6.3 again, I went though install/uninstall process maybe 6-7 times trying to figure out wth is goin on.

I remember back in the day when Adobe used to release Beta/RC versions of lightroom, I used to try them too, it was so much better back then, at least more bugs could have been caught before the "final" version was released, now everyone is the guinea pig.

Champion

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6.6K Messages

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110.1K Points

No problem Artur, I didn't realized you'd rolled back.

Victoria Bampton a.k.a. The Lightroom Queen

www.lightroomqueen.com

Author of Adobe Lightroom Classic - The Missing FAQ and Adobe Lightroom - Edit Like a Pro books.