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Adobe Photoshop Family

88 Messages

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2.3K Points

Fri, Apr 6, 2018 7:38 PM

import problem in LR 7.3

Just tried to import 76 files from 5DIV. Import hangs, showing gray thumbnails in grid mode, in film strip and black image in loupe mode. Title bar shows smart preview generation for >10 minutes without progress, cancellation not possible. Old photos were shown correctly, LR behaved very slowly >200% CPU load. Had imported other images from same camera from CF card the day before without any issue. Restarting LR helped. Anybody experiencing similar issues?

Responses

Adobe Administrator

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498 Messages

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9.6K Points

3 years ago

Sven, we didn't face this issue in our internal testing.
Does this problem persist?
Do you see this issue in Lightrrom Classic 7.3?
Please share the Sys Info. We can work with you offline.

Thanks,
Sunil

88 Messages

 • 

2.3K Points

3 years ago

Hi Sunil,

thanks for asking. I did not have the issue for the next imports. I noticed that the CPU was busy for a couple of days since it was reindexing all 100k images due to new face detection. I observed other crashes meanwhile which are covered in other issues. I will observe and if there are any more import crashes report here.

Best,
Sven