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Adobe Photoshop Family

9 Messages

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152 Points

Sun, Oct 27, 2019 11:11 PM

Import panel in LR cc is not working properly

I am running Catalina 10.15 on a MacBook Pro Retina mid 2014.  It has 16 gb of memory and has been problem free running both PS and LR cc until now.  The import file no longer opens when I insert a disk although the box is checked for it to do so.  When I open the import file manually, the source file shows 3 Mac HDs, a recovery file that doesn't exist, an external HD that does, and the SanDisk card I have inserted.  LRcc is the latest version.  It used to work flawlessly, insert disk, import screen pops up, photos from SanDisk are visible in the import screen, upload and done.  Not anymore.  Any work around out there?  Is anyone else having the same problem?
Thanks, Susan

Responses

Adobe Administrator

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8K Messages

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116K Points

a year ago

You should double check the Image Capture App (part of Apple's OS) and make certain that, after the update, it isn't grabbing control of your card reader.  That is the usual culprit. 
 

Adobe Photography Products

Quality Engineering - Customer Advocacy

9 Messages

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152 Points

Thanks Rikk.  Appreciate your help.  I have no idea what the image capture app is but I did a search for it and it came up with 0 devices and 0 scanner.  I have no idea what that means.

Adobe Administrator

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8K Messages

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116K Points

This is the dialog I am talking about. With a Card Reader connected (and selected) verify the bottom Right Hand corner is set to "No Application"

 

Adobe Photography Products

Quality Engineering - Customer Advocacy

9 Messages

 • 

152 Points

Thanks Rikk.  It was set to "no application" already.  I appreciate your taking all this time to help me.

163 Messages

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2.9K Points

I think what Rikk meant to say was check if the control for the San Disk card on the bottom left hand corner was set to No application in the Image Capture app, and then change it to Lightroom CC. Otherwise you'd get exactly what you're getting: when you insert your SD card, nothing happens (because your Image Capture app is configured to do nothing when the 'camera' (i.e. SD card) device is connected. Instead, you need to choose the app you wish to automatically open/start when you insert (or mount) your SD card (i.e. LR CC). If LR CC doesn't appear in the toggle, you might have direct Image Capture to it in the Applications folder...

9 Messages

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152 Points

Thanks Edmund, I completely missed what Rikk was saying.  Senior moment.  I did as you said and for some reason my SD card opened in LR, not Classic.  I uninstalled LR and inserted the SD card and now it opens up LR Classic but does not go to the import panel.  If LR is already open it does nothing.  Weird behavior.

146 Messages

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1.8K Points

a year ago

On your MAC, bring up System Preferences, select Security and Privacy, select Privacy tab, select Files and Folders, for Lightroom Classic and Photoshop, make sure they can access all

9 Messages

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152 Points

Thanks David; all were checked so that isn't the problem.

2 Messages

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70 Points

See reply post 

2 Messages

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70 Points

a year ago

This is what I received in an email from one of my classes for Lightroom....

As an owner of my Lightroom course, I want to alert you to a potential risk.

If you use Lightroom on a Mac computer, you should NOT upgrade to the latest operating Mac system (MacOS Catalina 10.15).

This new operating system has known conflicts with Lightroom, Lightroom Classic, and Photoshop.

Here is Adobe's official statement on compatibility:

https://helpx.adobe.com/lightroom-classic/kb/macos-catalina-compatibility.html

9 Messages

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152 Points

Thank you Deb.  I saw the article previously but as I have had no other serious problems with LR cc or Photoshop I decided not to go back to Mohave.  I can live with having to manually download from my SD card until the problem gets fixed.  I haven't experienced any of the other problems noted in the link.  Thanks for you help.