5 Messages
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130 Points
Sat, Jun 20, 2020 11:53 AM
How can I get my stolen photo's back?
In June 2019 I ended my Lightroom subscription. All the photo's were stored on my laptop and in the cloud. Most of these photo's I took from my two girls (from the moment they were born).
December 2019 I reactivated my account (I still have a subscription).
The laptop with all the photo's on it was stolen (got a police report to prove this) and I just received the news from Adobe that it is not possible to get the photo's from Adobe back, because I had to recover them within 90 days of the cancellation of my subscription (last year).
Of course I am devastated. These photo's from my children means a lot to me.
The friendly assistant from Adobe said that the only option to get these photo's back is to send in a request form and ask the developer team if they would be able to get my photo's back.
So, could you please take a look at my request? I would be so gratefull if you would be able to get these photo's from my two girls back!
December 2019 I reactivated my account (I still have a subscription).
The laptop with all the photo's on it was stolen (got a police report to prove this) and I just received the news from Adobe that it is not possible to get the photo's from Adobe back, because I had to recover them within 90 days of the cancellation of my subscription (last year).
Of course I am devastated. These photo's from my children means a lot to me.
The friendly assistant from Adobe said that the only option to get these photo's back is to send in a request form and ask the developer team if they would be able to get my photo's back.
So, could you please take a look at my request? I would be so gratefull if you would be able to get these photo's from my two girls back!
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7 months ago
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Just_Shoot_Me
636 Messages
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9.6K Points
7 months ago
This is the FIRST rule of using a computer, Back Up Everything. Redundancy is the only way to assure you don't lose all your important files.
What got uploaded to the Adobe LrC web system were just smaller smart previews of the files you synced.
And what did you expect to happen when you canceled your subscription? For Adobe to keep your files for ever.
Best of luck to you.
0
DGrainger
904 Messages
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11.4K Points
7 months ago
For future reference, there is an excellent and inexpensive remote backup service which works automatically. Check CARBONITE.COM. I have used it for years...
0
0
brian_pierce_jwvp6x8d2p1yl
82 Messages
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1.4K Points
7 months ago
If it's been said once, its probably been said 100 times - BACKUP.
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DGrainger
904 Messages
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11.4K Points
7 months ago
0
0
john_beardsworth
1.3K Messages
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22.5K Points
7 months ago
So I suggest that you immediately install the Lightroom Downloader from https://lightroom.adobe.com/lightroom-downloader and see if it downloads anything. Once you have accessed your account, this tool dumps anything it finds to your hard drive.
Additionally, you might log into your Lightroom Mobile Account via a web browser https://lightroom.adobe.com/libraries/. My guess is that Adobe support was referring to the Deleted Items which does have a 90 day policy.
3
dan_hartford
519 Messages
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12.6K Points
7 months ago
3
bertineke_bart
5 Messages
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130 Points
7 months ago
8
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bertineke_bart
5 Messages
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130 Points
7 months ago
0
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DGrainger
904 Messages
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11.4K Points
7 months ago
0
0
bertineke_bart
5 Messages
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130 Points
7 months ago
2
Rikk
Adobe Administrator
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9.1K Messages
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127.3K Points
7 months ago
This is not possible. Your email address is your Adobe ID. You cannot use the same email address and have a different Adobe ID.
Quality Engineering - Customer Advocacy
2
Rikk
Adobe Administrator
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9.1K Messages
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127.3K Points
7 months ago
I am sorry for the loss of your laptop. We've reviewed your account and find no images on our servers. We do not have an option to recover your images.
Quality Engineering - Customer Advocacy
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