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Adobe Photoshop Family

4 Messages

 • 

162 Points

Sat, Sep 1, 2018 2:25 PM

Solved

Edit in Photoshop issues after 7.5 update

I recently updated to Lightroom Classic CC 7.5 and since then whenever I right click a photo that was previously edited in Photoshop and choose "Edit in Photoshop" again to make changes, Lightroom becomes unresponsive, Photoshop does not open with the photo to edit.
I have to use Task Manager and completely End Task Lightroom.
A completely unedited photo (RAW) opens in Photoshop just fine.
It significantly impacts my edit time dealing with this issue.
This all worked fine before the update.

Responses

99 Messages

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1.7K Points

2 years ago

Thank you for posting this update of a new problem in LR 7.5 editing in Photoshop from LR.  This would affect me hugely as well - I edit in Photoshop directly from Lightroom, like a lot of people   So glad I delayed the update!   Please advise: are you on Mac or PC?    Latest operating system?

4 Messages

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162 Points

2 years ago

I'm on a PC with Windows 10 completely up-to-date.

Adobe Administrator

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8.2K Messages

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117.4K Points

2 years ago

Resetting preferences will normally cure this type of behavior. 

Reset Procedure:

1. Close Lightroom.
2. Hold down [Alt/Opt]+[Shift] while restarting Lightroom. 
3. Overwrite the Preferences when prompted by the dialog.
4. Close Lightroom.
5. Restart Lightroom.

Does the behavior continue after resetting the preferences?
 

Adobe Photography Products

Quality Engineering - Customer Advocacy

4 Messages

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162 Points

Rikk Flohr,
AWESOME!!! It fixed it. You're a life safer!! I was scratching my head on that one.

594 Messages

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11.2K Points

Rikk,

> Resetting preferences will normally cure this type of behavior.

This is not what I call a solution. This is at best a temporary workaround. Once the Preferences have been reset, you have to reconfigure LR. And after doing this, you still don't know why the problem occurred. Even if the user has made a backup of the Preferences file, restoring it will certainly bring the problem back, depending on when the file was somehow corrupted. The real solution is to fix the bug that makes this behavior possible. Since the bug itself is not fixed, the problem is likely to happen again.

Once again, what we expect from Adobe is to fix the buggy code, not to always receive the same advice (I'd rather say "invitation to waste our time") each time a bug pops up : "Please uninstall and re-install and/or please reset your Preferences". This kind of answer is the same as telling us "We prefer that you waste your time re-installing the app or re-configuring your preferences rather than Adobe spend time fixing bugs".

If resetting the Preferences is a solution to so many problems in LR, it's great time to investigate why the Preferences file is corrupted so frequently.


 

--
Patrick
www.ppphoto.fr
Hamburg ist der wahre Grund warum
Kompassnadeln nach Norden zeigen.

294 Messages

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4.5K Points

Adobe just loves to waste our time.  I swear, I believe their developers have to have on their c.v. time spent as a 'click-bait' programmer before they can get a job at Adobe.

John Warnock would be so proud.  Not.

4 Messages

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162 Points

Wow people, all the complaints. That's all I see on social media, people complaining.
I was just happy that this resolved my issue as I was on a magazine deadline.
Reconfiguring my Preferences again took all but 5 minutes.
Not a big price to pay at all in comparison to the workaround I had to do when it wasn't working right.

99 Messages

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1.7K Points

I'm assuming that Rikk reported the bug to people that can fix it, but perhaps Rikk would like to confirm.