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Adobe Photoshop Family

12 Messages

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278 Points

Wed, Mar 27, 2019 3:00 PM

Closed

Answered

Creative Cloud subscription

I'm hearing from a few different sources that the Creative Cloud Photography Plan which includes LR and PS at $9.99 month will no longer be offered and is being replaced by a more expensive plan which includes 1 TB of storage for $19.99 month.  When I check the Adobe website from my various computers, I still see the $9.99 plan for PS and LR...but others are saying they only see the $19.99 plan and the only $9.99 plan they see is for LR. Further, one person said they communicated with Adobe yesterday and were told that the $9.99 plan will no longer be offered.  I'm really confused because I haven't seen or heard anything about this price increase and am hoping someone can clear up the confusion here and why we are seeing different things on Adobe's website. Someone even sent me a screenshot showing the $19.99 plan from their computer.  Everyone is pushing the panic button but I'm not...yet.  can someone shed some light on this? Since a number of us teach, we want to make sure we don't give out incorrect information. Thank you!

Responses

Official Solution

Champion

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174 Messages

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3.9K Points

2 years ago

Here's the word from Adobe:

Q: I see that the Creative Cloud Photography Plan (20GB, $9.99) is not available on Adobe.com. What is happening?

"From time to time, we run tests on Adobe.com which cover a range of items, including plan options that may or may not be presented to all visitors to Adobe.com. We are currently running a number of tests in the US."

Q: Is this plan still available for purchase?

"Yes, the plan is still available for purchase from Adobe during this test. Contact support to purchase: https://helpx.adobe.com/contact.html";

Q: Does this mean that (Product name: Lightroom Classic/ Photoshop/Lightroom CC) is no longer available?

"This test has no impact on the availability of any desktop application.Lightroom Classic, Lightroom CC, and Photoshop desktop apps all continue to be available."

Q: Will the Creative Cloud Photography Plan (20GB) be available into the future?

"We don’t comment on future products or plans."

99 Messages

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1.7K Points

2 years ago

12 Messages

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278 Points

2 years ago

That’s what I’m seeing too...but others are telling me that they are seeing something different and that they communicated Adobe and were told that the $9.99 plan was no longer going to be available.

1.5K Messages

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19.6K Points

...but others are telling me that they are seeing something different and that they communicated Adobe and were told that the $9.99 plan was no longer going to be available.
Ignore them! 


Author “Color Management for Photographers"

Champion

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747 Messages

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13.3K Points

It’s 100% Adobes fault they are confusing their customers this way with a test.

1.5K Messages

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19.6K Points

Author “Color Management for Photographers"

Champion

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747 Messages

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13.3K Points

If you would read Laura Shoe’s post on this thread you would see Adobe was running a test that showed different options to different people. Great marketing strategy.

1.5K Messages

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19.6K Points

But the $9.99 plan IS available, the screen capture above, taken minutes ago shows that's so. 

Author “Color Management for Photographers"

838 Messages

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13.1K Points

2 years ago

Stop with your rumors ......
Aus USA: https://www.adobe.com/products/photoshop-lightroom-classic.html?promoid=9WGN4565&mv=other even cheaper than in Europe so be content and reasonable, read correctly what is written on the true Adobe website ....


322 Messages

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7.5K Points

It's not a rumor if it is true that Adobe is obfuscating their offerings for some visitors to their site.

When I click on your link I get the screen shown below:



Notice the statement at the bottom ... "Get Lightroom Classic CC as part of a Creative Cloud Photography plan starting at  US$19.99/mo"

Further, when I clicked on the link 'Choose a plan' ... This is the pop-up that was presented :




Would that not lead new/novice users to believe that the traditional $9.99 package is not available?

It appears to me that it is actually Adobe that has created the confusion and perpetuating the building blocks for rumors.

1.5K Messages

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19.6K Points

GO TO ANOTHER SITE! 

Author “Color Management for Photographers"

15 Messages

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244 Points

This whole thread is ridiculous. I so agree with you Andy. What is - is and until something else actually happens let's just get back to processing photos!

322 Messages

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7.5K Points

Andrew ... perhaps if all you have to offer is links to Amazon ... maybe you should follow your own advice.

Betsy ... if this thread is indeed as ridiculous as you claim ... why are you wasting your valuable time reading it, let alone posting a comment when you clearly value processing photos more?

15 Messages

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244 Points

Because I keep getting updates and it is kind of fun watching the fireworks :)

12 Messages

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278 Points

2 years ago

I agree and I'm not trying to start rumors...just trying to confirm and clear up confusion that I am hearing from OTHERS on this issue.

Champion

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747 Messages

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13.3K Points

2 years ago

"From time to time, we run tests on Adobe.com which cover a range of items, including plan options that may or may not be presented to all visitors to Adobe.com. We are currently running a number of tests in the US."
Who at Adobe thinks totally confusing their customers with pricing tests is a great marketing strategy.  The naming strategy is confusing enough.

Besides that, I don't think customers that are just using Lightroom Classic and Photoshop (most of the ones I know) want to pay for 1TB of cloud when they don't even use the 20gb.  Remember, there are a lot of great alternatives to Lightroom and Photoshop now for photographers.

12 Messages

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278 Points

2 years ago

amen. Well said. The naming convention is crazy and now this. Bring on the competition.

945 Messages

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16K Points

2 years ago

It is strange, the have removed every compatibility between Classic and mobile. Maybe they’ve decided to stop promoting the official compatibility between those two versions (classic and cloud) of LR because of the many complaints?



1.5K Messages

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19.6K Points

2 years ago

"From time to time, we run tests on Adobe.com which cover a range of items, including plan options that may or may not be presented to all visitors to Adobe.com. We are currently running a number of tests in the US."
The lesson learned should be, don't go there solely for purchase, don't send others there solely for purchase, don't assume this is the only way to purchase. 

Author “Color Management for Photographers"

Champion

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747 Messages

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13.3K Points

2 years ago

You are STILL missing the point Andy. The users didn’t go there on purpose, Adobe Sent them there, apparently randomly. Done

1.5K Messages

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19.6K Points

2 years ago

You are STILL missing the point Andy. The users didn’t go there on purpose, Adobe Sent them there, apparently randomly.

Sent (forced) them how? And why would they be forced to do anything afterwards? Come on, you're making a mountain out of a molehill for people who are poor consumers.  Facts are, the $9.99 plan is available from multiple sources.  A point you are still missing yourself Bob.

Author “Color Management for Photographers"

40 Messages

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952 Points

Hi @Rodney, if Adobe decided to fully discontinue availability of the $9.99 20GB Photography Plan from their own site, then you can be pretty sure that it would soon follow through to other vendors...

Meaning the question discussed here and clarifications sought are relevant not only to customers now but also in the future – and not only to those purchasing via Adobe's site but also on all reseller sites going forward.

1.5K Messages

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19.6K Points

 if Adobe decided to fully discontinue availability of the $9.99 20GB Photography Plan from their own site, then you can be pretty sure that it would soon follow through to other vendors...

IF they do, they do. Then I'll be more than pretty sure! That isn't the case today. 
The answers I provided are absolutely relevant for anyone wishing to purchase the plan today and when this discussion started. I can't predict the future, neither can you, and what the price of ANYTHING will be in the future is moot. 
No one is forced today or when this discussion to buy any Adobe subscription at any of the differing prices. If they do, the facts are, they can do so for $9.99 a month. 

Author “Color Management for Photographers"

141 Messages

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2.9K Points

Andrew, just because you are right does not make everyone else wrong. Why not try to also see issues from other people's points of view.
Your whining is just clogging up the forum.

1.5K Messages

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19.6K Points

No, your whining about me being correct is the clog!

Author “Color Management for Photographers"

Champion

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174 Messages

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3.9K Points

2 years ago

It is strange, the have removed every compatibility between Classic and mobile. 

@Antoine Hlmn, they haven't - you can still sync your mobile device and web photos to Classic, and still sync collections to mobile and web. That said, Adobe Marketing clearly wants you to choose LR CC. 


945 Messages

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16K Points

I ment: removed it from the description.

This is really sad because, even though sync (with classic) was "officially" discontinued, the won't have any reson to even maintain or troubleshoot any sync issue.

Like you said, they clearly want to push toward cloud.

945 Messages

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16K Points

I ment: removed it from the description.

This is really sad because, even though sync (with classic) was "officially" discontinued, the won't have any reson to even maintain or troubleshoot any sync issue.

Like you said, they clearly want to push toward cloud.

945 Messages

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16K Points

I ment: removed it from the description.

This is really sad because, even though sync (with classic) was "officially" discontinued, the won't have any reson to even maintain or troubleshoot any sync issue.

Like you said, they clearly want to push toward cloud.

945 Messages

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16K Points

I ment: removed it from the description.

This is really sad because, even though sync (with classic) was "officially" discontinued, the won't have any reson to even maintain or troubleshoot any sync issue.

Like you said, they clearly want to push toward cloud.

12 Messages

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278 Points

2 years ago

I’ve been thinking the same thing for awhile now so I was glad to see your thoughts on this also Laura!

Champion

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174 Messages

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3.9K Points

2 years ago

Hi @Betty, I'm really not speaking generally, I'm referring specifically to the comparison on the Adobe marketing page that Antoine posted a screenshot above that indicates that Classic is for people who don't want to be able to work using mobile and web. That said, it's clear from Adobe's main photography page that for photographers who are new to Lightroom, they are presenting Lightroom CC as the primary option and then Classic as an alternative. That doesn't mean that they aren't committed to Classic as well - they are clearly still developing it. (I'm not going to get into a debate on this though. ;-)

This is really sad because, even though sync (with classic) was "officially" discontinued, the won't have any reson to even maintain or troubleshoot any sync issue. 
Classic sync has not been officially discontinued, and Adobe continues to fix issues with sync - for example, they fixed some in the latest Classic update. They have stopped adding new capabilities to sync.

55 Messages

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1.6K Points

They already stated on this forum that they don't want anyone to use classic sync since it doesn't support all features and won't develop it further. But people using it can do so at their own peril.

1.3K Messages

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22.5K Points

No, they have not stated "they don't want anyone to use classic sync" or that it's "at their own peril". They have simply said they do not intend to develop Classic's sync features, which is bad enough! We can happily use the existing sync - though we might see new features that fail to sync properly as a waste of development dollars.

10 Messages

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212 Points

2 years ago

Is it possible that you are, as it were, grandfathered? Alternatively, though I'm sure you've considered this and/or someone else has pointed it out, have you flushed your browser cache? That's all I can think of. Or possibly you've fallen into one or another strand of a multiverse and have options we mere flatlanders know not of...

945 Messages

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16K Points

Sorry. I did not follow everything that led to this, but I you are referring to the fact some people se different informations on the same websites, I know it’s totally possible. Some companies (Netflix for example) do offer different subscription schemes to test their popularity. The’ve increased the prices to test the impact. In the end, the end price for the user remained the same, of course! :-)