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Adobe Photoshop Family

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11.2K Points

Mon, Jul 31, 2017 4:30 PM

Acknowledged

Creative Cloud App: Error 183 when updating CC Desktop from the Assets tab

Hi,

Today, Adobe CC Desktop refused to start telling me that I either had to Quit or to Repair. I selected Repair which resulted in a failed operation and an empty folder for the CC Desktop app. Thank you, Adobe. So, as usual, I uninstalled and reinstalled CC Desktop. After launching it, I saw a red dot near the Assets tab. I clicked on it and after "Checking for updates...", it proposed to update Adobe CC Desktop ( ? ? ? I had just downloaded and re-installed it so I'm wondering what it wanted to update).

Anyway, this operation systematically fails with either error 184 or error 183. Log file here : Dropbox - Install.zip . I'm using Windows 10 Creators. I tried in Safe Mode and under a clean Admin account, with and without AV running. Nothing helps.

This program is just a failure. Always new problems, failed updates, uninstallations and re-installations,... I can't spend my time uninstalling / re-installing / cleaning up the Adobe CC stuff each time Adobe CC Desktop is updated. This doesn't make sense. The developers of this program should spend their time fixing it (or rather rewriting it because it never worked correctly).

Details about these 2 errors :

Error 184


FATAL: Error (Code = 184) executing in command 'MoveFileCommand' for package: 'CoreSync-mul', version:2.4.1.35

FATAL: Error occurred in install of package (Name: CoreSync-mul Version: 2.4.1.35). Error code: '184'

WARN: Unable to move file at "C:\adobeTemp\ETR233F.tmp\1\CoreSyncExtension\CoreSync_x64.dll" to "C:\Program Files (x86)\Adobe\Adobe Sync\CoreSyncExtension\CoreSync_x64.dll" Error 32 The process cannot access the file because it is being used by another process.. Try setting correct permissions to the specified file/folder or parent folder, so that admin has rights to modify it.

Indeed, if I kill the Windows Explorer process while the update is running, I don't get this error but I immediately switch to error 183... It's rather strange that the updater is trying to update a DLL that is already in use by Explorer.exe.

Error 183


FATAL: Error (Code = 183) executing in command 'RunProgramCommand' for package: 'CoreSync-mul', version:2.4.1.35

FATAL: Error occurred in install of package (Name: CoreSync-mul Version: 2.4.1.35). Error code: '183'

WARN: Program "C:\Program Files (x86)\Adobe\Adobe Sync\CoreSync\customhook\CoreSyncCustomHook.exe" failed with exit code: 105

This one is unclear. No idea about what RunProgramCommand is trying to do.

 

--
Patrick
www.ppphoto.fr
Hamburg ist der wahre Grund warum
Kompassnadeln nach Norden zeigen.

Responses

Adobe Administrator

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8.1K Messages

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116.8K Points

3 years ago

Greetings Patrick, 

I've researched your issue a bit (not one I've seen before) and it looks like there was a similar problem for a user of Illustrator a while back. Fortunately there were instructions on how they fixed it that I think you can adapt to Lightroom if you are willing to give it a go: https://forums.adobe.com/thread/2131478 
 

Adobe Photography Products

Quality Engineering - Customer Advocacy

594 Messages

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11.2K Points

3 years ago

Thanks Rikk,

I already read the document mentioned in this thread but the error code 183 is not even mentioned there.

 

--
Patrick
www.ppphoto.fr
Hamburg ist der wahre Grund warum
Kompassnadeln nach Norden zeigen.