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Adobe Photoshop Family

592 Messages

 • 

11.2K Points

Thu, Jul 18, 2019 3:17 PM

CC Desktop app - Stuck in an endless loop

[running Windows 10 1809]

Hi,

This morning, the CC Desktop launched by itself and entered the endless spinning wheel state. No way to stop it. After an hour, I killed the process. Then I tried to relaunch. No way. I tried a repair from the Windows Control Panel and I got this :

CCdesktop_sucksjpg

which is ridiculous, obviously. So I tried the AdobeCreativeCloudCleanerTool to uninstall CC Desktop. It succeeded. I then downloaded and reinstalled Adobe CC Desktop. The installation succeeded (apparently). But now I'm stuck in an endless loop. When I try to launch CC Desktop, I get the following message after a very long time :

CCdesktop_sucks_2jpg

If I click on Repair, a new installation process begins, the existing CC Desktop is wiped out and I get again the same message when I relaunch CC Desktop. So, this time I clicked on Quit and tried the download link provided in the message. It's a broken link. So, I used the previously downloaded package (from Adobe's site) and installed again.

And now I'm back to step #1.

When will Adobe ever decide to hire capable developers for the CC Desktop App team ? This tool is a failure from the very beginning. Until now, I could always find a way to reinstall and have it running properly but this time, I'm stuck. Following the recommendations found here Adobe Creative Cloud, needed to resolve this problem, is missing or damaged didn't help in anyway. Using other tricks that had helped previously didn't help either.

Very frankly, is it that difficult to write an installation program that works ?

 

--
Patrick
www.ppphoto.fr
Hamburg ist der wahre Grund warum
Kompassnadeln nach Norden zeigen.

Responses

216 Messages

 • 

3.9K Points

a year ago

I get this on my Macbook about once a week... the CC app has serious issues.

1.3K Messages

 • 

22.5K Points

a year ago

592 Messages

 • 

11.2K Points

Not exactly the same post because it's a new problem. Please leave the moderators alone.

 

--
Patrick
www.ppphoto.fr
Hamburg ist der wahre Grund warum
Kompassnadeln nach Norden zeigen.

1.3K Messages

 • 

22.5K Points

Moderators, please note, it's an edited cut and paste.

592 Messages

 • 

11.2K Points

a year ago

OK. Removing all the Adobe stuff (as described elsewhere) and re-installing everything didn't solve the problem but generated new ones. Since the new version of CC Desktop (4.9) still doesn't work, I could not re-install the latest version of  LR.

I eventually had to restore my system to the state it was in before Adobe CC Desktop updated itself yesterday. The previous version apparently works normally but now gives me no choice when I launch it: update to 4.9 or Quit. Updating brings me back to the Quit / Repair endless loop described above (I had no problem with the previous version).

I'm not alone with these long lasting problems. This should now stop. We need a way to update PS and LR directly and to get rid of CC Desktop. I have started a discussion about this issue here :

https://feedback.photoshop.com/photoshop_family/topics/bypassing-adobe-cc-desktop

Thanks.

 

--
Patrick
www.ppphoto.fr
Hamburg ist der wahre Grund warum
Kompassnadeln nach Norden zeigen.