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Adobe Photoshop Family

2 Messages

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80 Points

Sun, Dec 3, 2017 1:40 AM

Assertion failed error after Windows 10 update

Lightroom Classic (Desktop) had been working correctly. Last night Windows/Microsoft updated my Windows 10 with an upgrade.  This turned my computer on its head. I lost my emails, which I had to re-install, still not working. The biggest thing, lost access to LR Classic and 10,000 photographs. I eventually found them, but now LR will not start, showing 'Assertion failed'. All of my edits, presets etc do not exist anymore. I have read many articles on different forums, indicating locate the 'picture' folder, which I have located under my user name.  I have saved my previous .Lrcat file in dropbox, so I have this.  I have uninstalled and re-installed LR, but still doesn't work.  I am okay at computer skills, but no where near and expert. I am not very happy with the windows update. I P1ssed off person.  Hope somebody can help.

Responses

2 Messages

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80 Points

3 years ago

Disregard.  Muddled through it myself. Uninstalled and re install LR several times.  Selected a previous backup (LRCAT) which worked, just had to reload photographs, which had not been captured by the backup. Light room now set to backup every time it exits, not once a week. Still have to go back in and reload presets etc.  Still not happy with Microsoft. :(

Adobe Administrator

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508 Messages

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9.7K Points

3 years ago

James,
I assume your backed up catalog (.lrcat) is working fine. 
Is there any other issues you face with Lightroom? What happens when you try to open your previous catalog?

Thanks,
Sunil

1 Message

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60 Points

3 years ago

Thanks Sunil. When I tried to open the previous catalog, it came up with the Assertion Failed error. Thats why I used a previous backed up Lrcat.  I have now set LR to backup everytime it shuts down, not once weekly.  Thanks