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Adobe Photoshop Family

594 Messages

 • 

11.2K Points

Sun, Oct 21, 2018 12:59 PM

Any way to stop CC apps from creating huge files in CRLogs folder ?

Hi

I can't accept that Adobe CC apps create a lot of huge files on my SSD without even asking (C:\Users\<user>\AppData\Roaming\Adobe\CRLogs). Also, uploading them using a DSL line consumes much bandwidth and generates problems for other applications. This appears to be new after I installed CC 2019 apps.

Any way to opt out of this logs uploading mechanism ?

Thanks in advance.

 

--
Patrick
www.ppphoto.fr
Hamburg ist der wahre Grund warum
Kompassnadeln nach Norden zeigen.

Responses

594 Messages

 • 

11.2K Points

2 years ago

OK. I went to this page https://account.adobe.com/privacy and disabled the Machine Learning option. Not sure if this will be enough.

 

--
Patrick
www.ppphoto.fr
Hamburg ist der wahre Grund warum
Kompassnadeln nach Norden zeigen.

19 Messages

 • 

382 Points

Opting out doesn't work. I still get logs created every time LR crashes and they don't get deleted, filling up my SSD very fast.

594 Messages

 • 

11.2K Points

I confirm that opting out has no effect. I couldn't find any way to stop this.

 

--
Patrick
www.ppphoto.fr
Hamburg ist der wahre Grund warum
Kompassnadeln nach Norden zeigen.

19 Messages

 • 

382 Points

Customer support just told me that it is not possible and I should file it under "feature request".

I even tried to change the properties of the folder to write protected, but LR changes it upon launch.

In other words, you have to keep an eye on this folder and manually delete it's content. Which I already have to do for example with the NVIDIA "Installer2" folder everytime I update the drivers.

I assume that if you don't submit the crash report, the big files aren't created. I might just try that.

And hopefully I found all the poorly written programs that litter our SSDs...

594 Messages

 • 

11.2K Points

> I even tried to change the properties of the folder to write protected

It depends on how you did this. You could try to use ICACLS to deny write access to everyone. Something like :

ICACLS "C:\Users\<user>\AppData\Roaming\Adobe\CRLogs" /deny Everyone:(GW,WD)

entered from a command prompt running as an administrator. You can restore the initial permissions with

ICACLS "C:\Users\<user>\AppData\Roaming\Adobe\CRLogs" /grant Everyone:(GW,WD)

I'm not sure that (GW)(AD) will be enough but you can see the other options of ICACLS by entering

ICACLS /?

I have not tried this solution yet and setting the permissions this way could cause a crash of the calling program. So be cautious.

Hope this helps.

 

--
Patrick
www.ppphoto.fr
Hamburg ist der wahre Grund warum
Kompassnadeln nach Norden zeigen.

594 Messages

 • 

11.2K Points

I made some tests. In order to restore access, the following command might also be needed :

ICACLS "C:\Users\<user>\AppData\Roaming\Adobe\CRLogs" /grant Everyone:(GA)

or

ICACLS "C:\Users\<user>\AppData\Roaming\Adobe\CRLogs" /grant Everyone:F

 

--
Patrick
www.ppphoto.fr
Hamburg ist der wahre Grund warum
Kompassnadeln nach Norden zeigen.

108 Messages

 • 

2.7K Points

2 years ago

Thanks for finding this, Patrick.

Adobe: I SHOULD HAVE BEEN ASKED TO OPT IN. This stealing of my information is completely unacceptable.

294 Messages

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4.5K Points

2 years ago

They're selling your information.  We are Adobe profit centers, not customers.

1 Message

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60 Points

6 months ago

The Mac version has no such miserable app (CRLogTransport.exe) embedded within it, but the Windows version ceases to run after a few days of initial installation.  Adobe support took control of my Win10 computer and for awhile the app ran normally, but within a few days both PS Elements 2020 and Premiere Elements 2020 stopped working.  Frustrated, I uninstalled both and now solely use the Mac versions.

1 Message

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60 Points

renaming the CRLogTransport.exe files to CRLogTransport.exe.old is worth a try