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3 Messages

 • 

102 Points

Sun, Feb 11, 2018 1:03 AM

Adobe Classic CC keeps crashing on import and sometimes crashes my computer, help!

So I've seen all these post about everyone's Lightroom app crashing, same situations and all these troubleshooting methods aren't leading to any better results and it's gotten out of hand.
I've been trying to import images for some weeks now since I got back from my trip, and every single time I begin an import, Lightroom prepares import and stops from there, I try to click around and it becomes unresponsive and crashes. The worst part is that recently I believe all this crashing is hurting my computer because the last two days, once Lightroom crashes, my entire PC is unresponsive and I then have to forcefully shut down my PC. This is absurd, I've tried turning off my GPU, I've done the config.lau trick, I've even tried using LR ver. 5 but because I've made some catalogs with the new LR I can't even open them! Please let me know if there will be an update soon.

Specs:
Lightroom Classic version: 7.1 [ 1148620 ]
License: Creative Cloud
Language setting: en
Operating system: Windows 10 - Business Edition
Version: 10.0.16299
Application architecture: x64
System architecture: x64
Logical processor count: 8
Processor speed: 4.2 GHz
Built-in memory: 16317.3 MB
Real memory available to Lightroom: 16317.3 MB
Real memory used by Lightroom: 341.0 MB (2.0%)
Virtual memory used by Lightroom: 336.0 MB
GDI objects count: 549
USER objects count: 1749
Process handles count: 2311
Memory cache size: 0.0MB
Maximum thread count used by Camera Raw: 5
Camera Raw SIMD optimization: SSE2,AVX,AVX2
Camera Raw virtual memory: 0MB / 8158MB (0%)
Camera Raw real memory: 0MB / 16317MB (0%)
System DPI setting: 96 DPI
Desktop composition enabled: Yes
Displays: 1) 1366x768, 2) 1920x1080
Input types: Multitouch: No, Integrated touch: No, Integrated pen: No, External touch: No, External pen: No, Keyboard: No

Graphics Processor Info: 
DirectX: Radeon RX Vega (23.20.15017.3010)



Application folder: C:\Program Files\Adobe\Adobe Lightroom Classic CC
Library Path: C:\Users\Vic Doom\Pictures\Lightroom\Lightroom Catalog.lrcat
Settings Folder: C:\Users\Vic Doom\AppData\Roaming\Adobe\Lightroom

Installed Plugins: 
1) AdobeStock
2) Canon Tether Plugin
3) Facebook
4) Flickr
5) Nikon Tether Plugin

Config.lua flags: 
AgView.disableDirect2D = true

Adapter #1: Vendor : 1002
D
 

Responses

Champion

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6.1K Messages

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106K Points

3 years ago

It appears from the AMD website that there was a driver update a couple of days ago. I'm sure you'll say you've already installed it, but worth asking anyway.

Victoria Bampton a.k.a. The Lightroom Queen

www.lightroomqueen.com

Author of Adobe Lightroom Classic - The Missing FAQ and Adobe Lightroom - Edit Like a Pro books.

3 Messages

 • 

102 Points

Correct, I've already updated my drivers. Thank you for asking. 

Employee

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116 Messages

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2.3K Points

Hi Victor,

Did you submit the crash report along with a correspondence email in the crash reporter dialog that comes up after Lr Classic crashes?

-Satish

3 Messages

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102 Points

Not the first few times, but the last two times it crashed, it crashed so bad I couldn't submit a crash report because I had to cold shutdown. Not even bothering with the app anymore until a fix comes along.