tanja_schulte's profile

141 Messages

 • 

2.6K Points

Sat, Jul 30, 2016 11:11 PM

Adobe CC Offline Installer - what is so difficult?

has the one guy who is able to code an offline installer left adobe?

or why is it suddenly so difficult for adobe to provide offline installer?

and the one installer they do provide (for PS) does not let us choose the language.

how stupid is that?


weeks ago prodesign tools wrote this:

We were just contacted by an Adobe Product Manager who says the company is aware of the situation and hoping to find a solution to restore direct download links and standalone installers for all tools in the new release! So we’re happy to report they are listening to customers and hearing your feedback. Please stay tuned to this page where we will keep you updated in the coming days!

that was on june 22.
over a month later.. nothing!


do people who work for adobe are really unable to understand why some customers want/need/prefer offline installers? (*)


why do i have the impression that each time adobe releases a new verison they were busy searching for ways to annoy us customers?

instead of providing a good user experience they seem to work hard to make it a mess for us.

from bugs that are so obvious that no betatester could have missed them (but there are no betatester except us customers) to updated procedures that are so buggy they work only on a random basis.

features that nobody wants (like the stupid LR import dialog), features that are implemented while not working correctly (after effects preview cache) to just badly coded GPU support.


and then adobe employees who tell us "we listen" but NOTHING CHANGES.....!!!!


(*)

here are just a few reasons:


  1. Users who want to maintain secure backup copies of the offline CC installers should they ever be without strong connectivity (traveling, at a client site, remote locations, etc.) and need to quickly [re]install their products.
  2. Folks who’d like to download the CC software using one computer with a high-speed network, but install or deploy it on other, different machine(s) without redownloading. Creative Cloud for Teams subscribers have access to the CC Packager utility, which creates standalone installation packages containing Creative Cloud products and updates – but Individuals (the vast majority of CC users) do not. Many customers do not keep their work computers online, often for security reasons.
  3. People who have slow/limited or unreliable connections to the Internet. These users are frequently in non-urban areas or less-developed regions of the world, or have mobile-only or throttled access. In the past, they’ve benefited from the free disc media offered by Adobe containing the Creative Cloud installers – but will these DVDs still be possible and available?
  4. Of course, there are many locations and premises which disallow usage of the CC Desktop App entirely and/or bar all connection to the Internet.
  5. If installer direct links are not available, then there would be no ability for a customer to roll back or roll forward a single version (patch) of the application, unless that capability is built into the software itself (which thus far hasn’t happened). Consequently there would be no way to revert or back out a troublesome product update, which does happen from time to time. Throwing away our insurance policy?
  6. Likewise, there would be no way to install an application to a previous version that isn’t the latest release. This is desirable, for example, when working in Premiere Pro where it is not recommended to upgrade in the middle of a large project. If you want to set up a second machine to work on the same .prproj file, then you want the exact same version of the tool as what you already have, not necessarily the latest version. The same goes for InDesign and others, because file formats are meaningful. The reality in fast-changing software is that not everyone wants to be (or should be) on the leading edge.
  7. Finally, just basic covering our bases and having a viable workaround in place for when it’s necessary or helpful. Software is built by humans, and both are imperfect. Try as we may, there are always going to be cases where the CC Desktop doesn’t work out for some customers (due to bugs, network or configuration issues, etc.), and having a fail-safe backup solution is simply best practices.
  8. Bottom line, any approach that eliminates widely-used options for successfully downloading and installing Adobe software and trials will ultimately disenfranchise customers and hurt product sales. We can’t imagine that’s what anybody wants. As one XD poster wrote on the Forums, “Adobe needs to realize that Creative Cloud doesn’t always work and they need to provide their paying customers with alternate paths to their software.”


http://prodesigntools.com/adobe-cc-no-more-direct-download-links.html

 






Responses

Official Solution

Adobe Administrator

 • 

15.9K Messages

 • 

296.4K Points

5 y ago

Hi Tanja,

You can find offline installers here:

Photoshop: https://helpx.adobe.com/photoshop/kb/uptodate.html#NotConnected

Lightroom: https://helpx.adobe.com/lightroom/kb/keeping-lightroom-up-to-date.html#Whatifmycomputerisnotconnecte...

Note: You still need to be online to sign-in and activate your software.

Install location and language need to be set in the Creative Cloud application preferences prior to running the update:

Sr. Product Manager, Adobe Digital Imaging

141 Messages

 • 

2.6K Points

and thanks for marking my question as answered when it is OBVIOUSY NOT ANSWERED...


:(

Adobe Administrator

 • 

15.9K Messages

 • 

296.4K Points

Hi Tanja, I did read your question posted how to set the language in the CC app prior to running the offline installer. Did you set your desired language in the CC app prior to running the offline installer?

Sr. Product Manager, Adobe Digital Imaging

141 Messages

 • 

2.6K Points

there is no CC app on my test system.

when you use the offline installer all you have is a set-up.exe.

and as my test system has no internet connection (as mentioned), even if i had the CC app prior to installing PS.....i could not use it ... because i have to be online to use it. ;)

you see the paradox thing is, adobe creates an offline installer but to be able to choose the language you have to be online.
why someone thought removing the dropbox where you choose the installation language is beyond my understanding.

i know (as i am a subscription member) that i need an online  connection for activating adobe apps. but that is not the question here.

all i want to do is installing a new photoshop version for for some quick tests.
and i want to be able to choose the installation language.


Adobe Administrator

 • 

15.9K Messages

 • 

296.4K Points

The CC app has an offline installer. It manages the licensing so you need it anyway.

Sr. Product Manager, Adobe Digital Imaging

141 Messages

 • 

2.6K Points

no i don ́t need it for a TRIAL.

i installed photoshop with the offline installer and i can use it.
i get that trial nag screen each time i start PS but i don ́t need to log in with my adobe ID.






141 Messages

 • 

2.6K Points

5 y ago

jeffrey next time it would be nice when you read my post before answering.

your post is helping me in no way.

 as you can see i have downloaded the PS offline installer already. hell i wrote about it above!!

and the one installer they do provide (for PS) does not let us choose the language.


there are how many adobe apps who have no offline installer?


as to the language nonsense, i wrote my opinions here too, but my thread seems to be deleted.

i guess it ́s easier to delete such things then to act on user critizism.


but i still have it:


so i downloaded the offline installer for photoshop 2015.5 because i thought this weekend i have time to try the new version.

i installed the trial in a VM with no internet connection.
im not going to update my photoshop i work with to 2015.5 yet.

 

normaly i get to choose the language i want to install but not this time. of course not. adobe found a new way to pi$$ off it ́s customers.

 

i don ́t want photoshop in the language my OS uses i want to choose the language -> english.

why is that not possible anymore?

 

is there a trick to tell the installer to install english?

and i don ́t mean renaming the *.dat file.

i mean an official trick like a commandline switch?


such things make me really angry.
only a little bit of thought put into this and such things would not happen.

it is a 1.3 GB multilanguage installer so why not giving the user a choice...damn is it so complicated?

is there a committee at adobe that has no other job then to pi$$ off customers and make things worse?

maybe some people like to use photoshop in englisch (because they learned it in english) but their spouse who works with indesign likes to use indesign in french.

why is adobe making it so complicated?





Adobe Administrator

 • 

15.9K Messages

 • 

296.4K Points

5 y ago

The CC app is the application manager and its preferences control install language and location.

As for other products, I'm only a product manager for Photoshop and Lightroom which have offline installers. I've passed on the requirement for offline installers to the other product teams. We're just waiting for them to post them.

Sr. Product Manager, Adobe Digital Imaging

141 Messages

 • 

2.6K Points

but what is the reason to provide an OFFLINE installer and then make the language selection a matter of being able to connect online?

why is there no dropdown box anymore that let people choose the language they want to install?

and what about when people want apps in different languages?

what if my OS is german but i want photoshop in english and my spouse another adobe app in french?

is that even possible with the application manager?

you people at adobe should talk about this and make things easier for your customers.

right now with the lack of offline installers and the removed choice to choose a language you do the opposit.

why? 

Adobe Administrator

 • 

15.9K Messages

 • 

296.4K Points

What you want is possible. You don't need to be online to change the language. Just change the language in the prefs and install PS in English, then change the pref to whatever your wife needs and install that app.

Sr. Product Manager, Adobe Digital Imaging

141 Messages

 • 

2.6K Points

to be able to get to the prefs i have to login with my adobe ID not?

when i start my cc desktop app i can ́t do anything as long as i am not logged in.




Adobe Administrator

 • 

15.9K Messages

 • 

296.4K Points

Correct, you need to be online to activate - this has been the case from the very beginning of CC. Once you sign in all your apps are activated including the CC app.

Sr. Product Manager, Adobe Digital Imaging

141 Messages

 • 

2.6K Points

uff.......


I DONT WANT TO ACTIVATE

i simply want to test photoshop 2015.5 for 7 days (or whatever the period now is) on a system that has NO ONLINE CONNECTION.

that ́s why i downloaded the OFFLINE installer.


i can test photoshop on that system...it works.
i don ́t have to login with an adobe id .

i start photoshop then i get the trial nag screen.

BUT... i don ́t get a choice to choose the language.
photoshop chooses the language of my operating system.
but that is not the language i am used to when working with photoshop.



Adobe Administrator

 • 

15.9K Messages

 • 

296.4K Points

I'll let the CC app/install team know what you're trying to achieve.

Sr. Product Manager, Adobe Digital Imaging

141 Messages

 • 

2.6K Points

thanks.

they only have to bring the dropdown box back into the offline installers.

 so users can choose the language when installing an application.

it was that way until this 2015.5 version.

and i don ́t know why it was changed. 

doing it AFTER the software is installed is just cumbersome (and when installing on a offline system impossible). 

many germans, french, italians etc.  want to use photoshop in english, because most tutorials are in english.

that photoshop just assumes that users want their native language is wrong.