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Adobe Photoshop Family

30 Messages


362 Points

Fri, Aug 16, 2019 7:59 AM


8.4 update crashes on start up

I've updated to v8.4, and the program hangs on start up.

I have spent over 10 working hours on the support chat lines to Adobe so far without resolution of the issue, rolling back to V8.3.1 has allowed me to open all my catalogues successfully.


When opening an existing catalogue the program hangs and shows "program not responding" nothing else seems to happen.

Opening a new empty catalogue initially wouldn't work and Adobe support sent me off to Apple to resolve this, Apple deleted all the cache files and then it would open an empty catalogue OK and allow me to start with new photos.

However the existing and backup catalogues simply hang the program.

Catalogue has been sent to Adobe for "repair" it still wouldn't open the repaired file.

System is an iMac 27" (model identifier 17.1) 24GB memory, upgraded to SSD.
OSX 10.14.6
Lightroom Classic v8.3.1 or 8.4....

This conversation has been merged. Please refer the main conversation:

Lightroom Classic 8.4: Hanging on launch (Mac 10.14.6)




116 Messages


2.3K Points

a year ago

Hi Paul,
We could not find any crashes reports tagged with your emailaddress registered on this forum. If Lr crashes next time, add your emailaddress in the crash report so that we can identify your crash report and debugthe issue.

You can reference for more details.


30 Messages


362 Points

Hi Satish, I have submitted all sorts of logs into Adobe, case number is: ADB-8438050-Y5F9, can you find the files from there?