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Adobe Photoshop Family

238 Messages

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3.5K Points

Mon, Jun 17, 2019 5:30 PM

Solved

This forum does not work in Safari

I am unable to login to this forum from Safari. On my iPad, when I login, it goes to a new screen that is blank. On my mac, I go to login, it says I've logged in, but when I get back to this screen, I'm still not logged in.

In both cases, I tried to login after having types a new conversation and I lost what I typed.

Responses

Champion

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3.1K Messages

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56K Points

a year ago

I've seen that too on the iPad. No problems on my Macs, however. Make sure you do not block pop-up windows on the Mac. On my iPad it sometimes works for a while, and then it stops working again. The only web browser for the iPad that seems to work reasonably well (but with some quirks too) seems to be Puffin.

Johan W. Elzenga,

http://www.johanfoto.com

990 Messages

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16.7K Points

a year ago

I've never had a problem with Safari for iPad. SO, who knows.

238 Messages

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3.5K Points

a year ago

Interesting... for me, Chrome works fine on both iPad and Mac. But not Safari. The problem on the Mac is not pop up related, as I get to the final confirmation of “you successfully signed on.” But it doesn’t seem to communicate back to the main window... sounds like some further testing is in order though, if others have been successful in Safari... it used to work, but stopped at some point. Are you both using the most current version!

Adobe Administrator

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14.9K Messages

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286.1K Points

Go to Safari Preferences. Select Privacy tab. Click on Manage Website Data... and type 'photoshop.com' in the search field. Select "Photoshop.com" from the list and click [Remove] to remove the cookies and tokens for just Photoshop.com. (Don't click "Remove All")

Sr. Product Manager, Adobe Digital Imaging

238 Messages

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3.5K Points

That worked for Mac. Not for iOS, but after further testing, it looks like I had an ad blocker / fraudulent website blocked turned on from Malwarebytes. When I deactivated that. I was able to login on iOS. Looks like I just need to whitelist this site.

Thanks all for helping me troubleshoot this!

43 Messages

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834 Points

The solution Jefferey is suggesting is only HALF THE TRUTH. You also MUST deactivate "Prevent cross-site tracking". This allows Adobe and Photoshop.com to do a lot of hacking, tracking and phishing stuff even if you don't want to. That is a really ugly thing and I call this "raping the customer". Otherwise, you have no chance to post something here. The same paranoid BS like with Corona is going on. Full surveillance, but it gets worse: you must even pay for it by the Adobe subscription. :((((

3 Messages

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102 Points

Thank you for the cross-site tracking tip! Finally I managed to log in with Safari. 

288 Messages

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5.2K Points

Thank you! Removing Cross Site Tracking was the solution for me as well. 

238 Messages

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3.5K Points

a year ago

@Moderators, this thread can be marked as solved.

43 Messages

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834 Points

No, that solely solution of Jeffrey has not been the solution.

28 Messages

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628 Points

10 months ago

@moderators, this thread is NOT solved, at least not on MacOS 10.14.6 and Safari 13.0.4.  I cannot log in to Adobe on Safari.  I get as far as receiving an SMS with the access code, and entering it into the pop-up window, and then getting the 'success' window "You have successfully signed in. You may now close this window."  I close that window, and the login pop-up is still there, still prompting me to log in.  If I login again, it automatically takes me through a couple of pop-ups and lands again at "You have successfully signed in. You may now close this window.".  If I close both pop-ups, I'm back at the original web page, still not indicated as Signed In.  If I refresh the page, still not indicated as signed-in.  

All this persisted even after removing any cookie that remotely smelled of Adobe.

Please fix problems with Safari.   I expect most Adobe users are Mac users and thus Safari is a common - if not dominant - browser.  I had to use Chrome (ick!) just to post this bug report.

Champion

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3.1K Messages

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56K Points

Have you tried this: when you get the message that you can safely close the window, do not manually close it. Just wait a little longer. It should close itself and then the login window should also close itself. I use Safari for this forum all the time, on my Macs and right now on my iPad, and this method works perfectly.

Johan W. Elzenga,

http://www.johanfoto.com

28 Messages

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628 Points

Yes, I have tried waiting it out. Indeed, to post this reply, in Safari, I was asked to log in... and I waited several minutes for that message window to disappear. It did not. Your description fits the behavior of the site when it is working properly. Unfortunately it does not work for me.  [ I've been forced over to Chrome to send this reply :-)  ]

Champion

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3.1K Messages

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56K Points

Must be something local on your system. Yesterday I logged into this site with Safari on my iPad, right now I type this answer on my Mac.

Johan W. Elzenga,

http://www.johanfoto.com

43 Messages

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834 Points

No, it's necessary to uncheck "Prevent cross-site tracking" and giving Adobe and photoshop.com full phishing hacking cracking access to your computer. Catalina 10.15.4 plus Safari Version 13.1 (15609.1.20.111.8)

Champion

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3.1K Messages

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56K Points

Don't be paranoid. Cross site tracking has nothing to do with fishing, hacking or cracking. https://blog.mozilla.org/firefox/cross-site-tracking-lets-unpack-that/

Johan W. Elzenga,

http://www.johanfoto.com

260 Messages

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4.7K Points

10 months ago

This is exactly what is happening when you have 3rd party cookies disabled. If you do so and you want ta keep it that way you need to manually add getsatisfaction.com and auth.getsatisfaction.com into allowed white list for this site.

Getsatistafction is running this whole site even if it is accessed through photoshop.com, therefore browser consider its cookies at 3rd party cookies. If you have strict privacy settings or 3rd party cookies block, login will not work.

28 Messages

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628 Points

10 months ago

Right. I am having trouble with several websites that use "third-party cookies", but I do not block any cookies, and Safari has no (explicit) Preference settings for "third party cookies".  I have no plug-ins that mess with cookies.  
  

260 Messages

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4.7K Points

Hmmm, there is much fewer options than I can remember. I guess it is hidden under cross-site tracking now, but it is much more complicated in Safari, since this feature uses some "AI" and "magic" inside, you can hardly control.
It should work with feature turned off. I am not very well aware of how it works, maybe it turns off only that "AI" and "magic" but simple third party cookie blocking is still being performed, which is the way Apple is heading to for years. I do not have actual version of Safari, aren't there any cookie-relevant options under security button directly inside address bar for the specific webpage? This is the place where it is located on the new Edge browser for example, so it may be the place to take a look into.

If not, there is probably no help for you until Safari is fixed then.

43 Messages

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834 Points

This is exactly the solution to a problem caused by Adobe. I want to have that "Prevent cross-site tracking" checked and Adobe should please use a standardised login system not forcing users to uncheck this. :/

5 Messages

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112 Points

Totally. The "Prevent cross-site tracking" is a good measure by Apple.

19 Messages

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338 Points

9 months ago

Still happening. You can't log into this site with Safari. A just wasted a ton of time with Adobe support on this, when they should know better at this point.

Not to mention that there's no "Webmaster" or "contact  us" link on this site... which is inexcusable.

Champion

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3.1K Messages

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56K Points

This must be some setting in Safari, or some extension blocking things. I'm typing this answer in Safari right now (and I have logged in and out many time), so there is no fundamental problem with Safari and this forum.

Johan W. Elzenga,

http://www.johanfoto.com

28 Messages

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628 Points

8 months ago

Recent Safari update update fixed the problem.  Now at Version 13.0.5 (14608.5.12).

So: it was a bug in Safari.

Champion

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3.1K Messages

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56K Points

Actually, I just learned it was not a bug in Safari but a setting. If it happens again, then go to the Safari preferences, Privacy settings and uncheck ‘Prevent cross-site tracking’.

Johan W. Elzenga,

http://www.johanfoto.com

260 Messages

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4.7K Points

We've been through this, David had this option turned off, see above. It's great it works now, I was curious how this will end up.

Champion

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3.1K Messages

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56K Points

Well, I suddenly encountered a problem logging in after the latest Safari (13.0.5) update. Turning off cross-site tracking (suggested to me by an Adobe contact) solved it.

Johan W. Elzenga,

http://www.johanfoto.com

28 Messages

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628 Points

Apparently, one needs both the latest Safari and the cross-site tracking turned off.  Before the new Safari update, the forum did not work for me, even with cross-site tracking turned off.  I suspect it was a subtle bug, one that did not affect everyone. 

Anyway, it now works for you and me.  Yay!

238 Messages

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3.5K Points

6 months ago

So interesting discovery on this. I was having the issue again with Safari in iOS 13.4.1. Folks were talking about cross site tracking causing issues, and I wasn’t willing to enable cross-site tracking, so I decided to try going to a private window. Pow! Suddenly it worked. No sure why, and it’s super annoying since it won’t save my login or comments I’ve been typing even if I leave the browser for just a few moments, but hey, it’s a work around. I think the issue is in the level of complexity involved in logging in (it actually is sending you to another site, adobe.com, to enter your login credentials, so it probably is seen as cross site tracking).

260 Messages

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4.7K Points

I agree the login process is way complicated. When I have to go to browser settings and change my privacy settings  - just to login - points to something very wrong in here. In my case, changing 3rd party cookies works, can't imagine browsing from private window. You're brave :D

3 Messages

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78 Points

Can someone call me explain to me how to work all this

Champion

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3.1K Messages

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56K Points

As you posted your question here, it seems you already know...

Johan W. Elzenga,

http://www.johanfoto.com

3 Messages

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102 Points

4 months ago

Having this same problem. Don't like disabling a privacy/security setting just to log into a website, it seems a little backward. Adobe should fix the website before requiring users to turn off Prevent cross-site tracking. Adobe is a company with enough resources to fix an issue such as this. Facepalm 

3 Messages

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166 Points

4 months ago

Just to throw my two cents in, running macOS 10.15.5 and Safari 13.1.1, I had to temporarily disable cross-site tracking in Safari's preferences for the login to work. Turning it back on afterwards seems to have caused no ill effects.

Champion

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5.1K Messages

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92.9K Points

4 months ago

I (and someone I'm helping) just stumbled on this bug -- we couldn't log into these forums with Safari:
https://community.adobe.com/t5/lightroom-classic/lightroom-classic-quits-when-editing-images-from-a-...

Unchecking Safari > Preferences > Privacy > Prevent Cross-Site Tracking worked around the bug. But it's unreasonable to tell users to make this change to the default Safari settings.

Champion

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5.1K Messages

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92.9K Points

4 months ago

According to this article, Apple changed Safari on 3/24/2020 to disable cross-site tracking by default:
https://www.theverge.com/2020/3/24/21192830/apple-safari-intelligent-tracking-privacy-full-third-party-cookie-blocking

Looks like Adobe and Get Satisfaction haven't gotten their act together to provide some other mechanism for authentication using the Adobe ID.

5 Messages

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112 Points

4 months ago

Yes, I think you've hit the nail on this one. I haven't been able to register to get into this forum using Safari and I think you've found the cause. I'm using Firefox for this as I don't like Chrome.