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Adobe Photoshop Family

3 Messages

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100 Points

Sat, Jan 6, 2018 5:17 PM

Sign-Up function not working for Google Chrome Browser

When attempting to sign in via Facebook using the Google Chrome browser it would indicate success; however, on returning to the Photoshop family page the sign-in status remained unchanged. Signing in via Safari on a Mac solved the problem.

Responses

Adobe Administrator

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15.4K Messages

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291.1K Points

3 years ago

I would try clearing cookies and cache for the Photoshop.com and getsatisfaction.com domains in Chrome and see if that fixes the problem.

Sr. Product Manager, Adobe Digital Imaging

1 Message

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60 Points

2 years ago

I was facing the same issue, I have tried to sign in via Facebook on Google Chrome browser but on Photoshop family page the sign-in status remained unchanged. Please tell me what I should do. Once, I didn’t resolve browser ERR_CACHE_MISS issue then I contact with Chrome Support experts and resolved it.