1.3K Messages
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22.5K Points
Wed, Jun 1, 2011 8:10 AM
Feedback Site: Suggestions for improving signal to noise ratio
It's pretty obvious from the Lightroom section that something is badly wrong with how this forum is developing. I have these suggestions:
1. Limit the length of any one post. Maybe 1000 characters? If you (in the sense of "one") can't make your point that quickly, you've probably not thought it through and we've all got plenty of better things to be doing, even if you don't.
2. Limit the number of posts any individual can make in a day / month. Without getting personal, it's clearly unbalanced and dangerous when one individual has the freedom to suck the oxygen out of the forum by making as many posts as the next 3 or 4 next most frequent members combined.
3. Switch off the pointless emotional comments feature. It's open to abuse. Alternatively, limit it to 20 characters. If you can't sum up your "emotions" in a single word, there are probably classes you can take.
4. Implement a negative like - a point I've made before.
Does the software offer the opportunity to regulate conduct in such ways?
John
1. Limit the length of any one post. Maybe 1000 characters? If you (in the sense of "one") can't make your point that quickly, you've probably not thought it through and we've all got plenty of better things to be doing, even if you don't.
2. Limit the number of posts any individual can make in a day / month. Without getting personal, it's clearly unbalanced and dangerous when one individual has the freedom to suck the oxygen out of the forum by making as many posts as the next 3 or 4 next most frequent members combined.
3. Switch off the pointless emotional comments feature. It's open to abuse. Alternatively, limit it to 20 characters. If you can't sum up your "emotions" in a single word, there are probably classes you can take.
4. Implement a negative like - a point I've made before.
Does the software offer the opportunity to regulate conduct in such ways?
John
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10 years ago
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JeffreyTranberry
Adobe Administrator
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15.9K Messages
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295.3K Points
10 years ago
Ultimately, any system is open to abuse. Rather than try to impose any hard limits, I'll try and update the FAQ and Getting Starting topic on a regular basis and take in account suggestions like these as part of the guidelines.
Victoria did a great job with her How do I write a feature request? post.
It's nice being able to point users at that post or the FAQ when we see them painting outside the lines.
Perhaps we need something similar for the other topic types.
I'll also address the "Ask a Question" topic. One of the reasons we chose this platform is it addresses something that we've discovered from fielding feature requests for years. Often, when people request a feature, they ask for something that already exists, so in essence, they're asking us a question and we can turn that Idea into a "Question" topic type. If we get lots of these questions, we can turn them in FAQs. Also, many times feature requests are people asking for a bug/unexpected behavior to be fixed.
As I mentioned in this post "When to Create a Feature Request vs a Problem Report?" Each of the topic types is essentially a problem in different clothes. An Idea is trying to solve a workflow problem. A Problem is trying to solve an unexpected behavior/bug. A question is trying to solve a usability problem. I curate the topic types so they get reviewed internally by the appropriate people. I wouldn't spend too much time thinking or worrying about topic types too much.
I'll also address employee participation. Are the topics read by Adobe employees? Yes. Do we respond to each post? No - but we read all of them. Most ideas don't need a response if we understand what the idea is. We also want to see how topics organically grow. I didn't respond to this thread immediately to allow others in the community pipe in.
You will see participation ebb and flow - and nearly disappear at times. Why? We have deadlines. Most of the teams work in 'sprints' which is a development process term. At the beginning of a sprint, we decide what we're going to work on - so often you'll see more participation at the beginning of that period. But once work starts, people tend to focus in to solve the task at hand and meet that sprint deadline. As we get deeper into the cycle, it gets more and more intense. Please don't worry about us getting distracted. It's my job, and a handful of others, to triage the 'hot' topics and guide them to the right people.
Have we seen an increase of noise? Yes. There are some people that overly frenetic. I've addressed a few people offline with gentle suggestions or reminders - and will continue to do that.
We've also introduced the Feedback tab on our Facebook page, disabled the feature request User to User forums, and turned off the web-form on Adobe.com for feature requests/bug reports to point that traffic towards this site. We're getting more variety of users in terms of product use and experience visiting the site now.
When we set up the site initially, Jordan Davis and I had to make a call on whether we segregated each of our products as separate communities or create one community for the whole family. There was no 'right' decision. Both options had their disadvantages. Ultimately, we decided that there is a relationship, an overlap and synergy between the products. We are a family - and we consider our users as part of that family.
I appreciate everyone's continued support - especially the folks that are active helping to foster a positive experience, clarifying requests and answering questions.
Sorry John - I think I broke the 1000 character limit.
Sr. Product Manager, Adobe Digital Imaging
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Victoria_Bampton_Lightroom_Queen
Champion
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6.3K Messages
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107.6K Points
10 years ago
Victoria Bampton a.k.a. The Lightroom Queen
www.lightroomqueen.com
Author of Adobe Lightroom Classic - The Missing FAQ and Adobe Lightroom - Edit Like a Pro books.
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RikkFlohr
Champion
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1.4K Messages
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24.5K Points
10 years ago
1. I need this for my workflow
2. Not important to my workflow
3. Would probably never use in my workflow
Thus far there seems to be resistance to the 'negative like'. If it were an explanation built in opposite the Like, I think it might fly.
As for emoticons? I am for there banishment from all online worlds everywhere. I mean, 'emoticons' isn't even in my Win 7 64 spell checker!
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lee_jay_fingersh
947 Messages
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13.9K Points
10 years ago
http://feedback.photoshop.com/photosh...
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John_R_Ellis
Champion
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5.6K Messages
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98.1K Points
10 years ago
A length limit would be problematic for bug reports, for which this site is now the official vehicle.
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John_R_Ellis
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5.6K Messages
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98.1K Points
10 years ago
3862, Doug Cooper
http://feedback.photoshop.com/photosh...
Response from Adobe employee: "The team really appreciates your help in tracking down this bug".
2526, David Franzen (employee)
http://feedback.photoshop.com/photosh...
1958, A TJ
http://feedback.photoshop.com/photosh...
1732, TK
http://feedback.photoshop.com/photosh...
1670, JezE
http://feedback.photoshop.com/photosh...
1527, MetaWops
http://feedback.photoshop.com/photosh...
1512, Benjamin Warde (Employee)
http://feedback.photoshop.com/photosh...
1508, Ben.garland
http://feedback.photoshop.com/photosh...
1487, Steve Hughes
http://feedback.photoshop.com/photosh...
1443, Brian Wilson
http://feedback.photoshop.com/photosh...
1329, Paul
http://feedback.photoshop.com/photosh...
1306, David Franzen (employee)
http://feedback.photoshop.com/photosh...
1295, Greg Kraushaar
http://feedback.photoshop.com/photosh...
Adobe employee filed an internal bug report on this
1228, John R. Ellis
http://feedback.photoshop.com/photosh...
1191, Alexander unavailable
http://feedback.photoshop.com/photosh...
1180, Zach Purdom
http://feedback.photoshop.com/photosh...
1175, Dan Tull (employee)
http://feedback.photoshop.com/photosh...
1122, Victoria Brampton
http://feedback.photoshop.com/photosh...
1100, Sven Beller
http://feedback.photoshop.com/photosh...
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clement_miller
322 Messages
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7.5K Points
10 years ago
1
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rob_cole_2221866
4.5K Messages
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76.3K Points
10 years ago
For my part, I will be creating a Lightroom blog and offloading more to the U2U forums as well.
For your part, feel free to not read anything that doesn't interest you, and use the delete key liberally on your emailer, or remove yourself from notifications, once you are no longer interested in a topic.
I personally don't care how much other people post, as long as its relevant.
Summary:
========
I'm aware that at least part of this thread is due to my relatively prolific posting, and I am trying to respect other people's feelings, and trying to keep the word count down (I'm sure it doesn't seem like it to some of y'all, but its true) and do some offloading... - but also: learning to ignore is a worthwhile skill to develop.
And lastly in my defense:
--------------------------------
I absolutely do not use these forums to "call attention to myself", nor many of the other things I am regularly accused of - those are often mis-interpretations on other peoples part - indicative of their personal problems, not mine.
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john_beardsworth
1.3K Messages
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22.5K Points
10 years ago
1. Limit the max length of a post - and can it be defined differently for bugs?
2. Limit the number of posts individuals can make in a period?
3. Remove or limit the "How does this make you feel" text?
John
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rob_cole_2221866
4.5K Messages
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76.3K Points
10 years ago
I agree with Victoria - lets ALL try and do that.
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tk_images
513 Messages
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11.1K Points
10 years ago
Regarding forum limitations: I think the forum should make it easy to do the right thing, but not try to be restrictive thus potentially making it hard to do the right thing.
Regarding the requested "-1 vote" feature: I think that has the potential to support a lot of undesirable negativity. There is a point to be economical with "+1" votes but there would be no natural limit to excessive "-1" voting.
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rob_cole_2221866
4.5K Messages
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76.3K Points
10 years ago
1. If you think a post is inappropriate due to verbosity (or for any other reason), just click the inappropriate link and cite "too long" (or whatever) as the reason.
2. Each new Idea should stand on its own merit, regardless of the originator, nor how many ideas they've had in the past. If you think an Idea is inappropriate, just click the inappropriate link and give reasons...
Regarding emoticons - I think they're kinda fun, but I'm aware that some folk get bent out of shape when others use them.
Reminder: increasing noise without increasing signal does not increase the signal/noise ratio. - I think this whole thread is mostly noise, including this post...
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