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Adobe Photoshop Family

13 Messages


290 Points

Sat, Oct 18, 2014 1:38 AM

What is considered proof of purchase when you buy online??

I bought PSE12 from just about a month ago - shortly before PSE13 was announced. I tried to request an upgrade to PSE13, but I got this reply...

"We appreciate your interest in upgrading Adobe products. Thank you for providing the proof of purchase. We are pleased to inform you that we have receieved your Proof of Purchase. However, since it is an order confirmation email, it is not sufficient for us to validate and process your request . We request you to submit the original invoice copy of the product so that we can check and assist you accordingly. "

So, if confirmation of purchase from Amazon isn't proof of purchase, what is?!? It's not like I have an "original invoice copy".....


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