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4 Messages

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134 Points

Mon, Jun 6, 2016 9:53 PM

Solved

System Error attempting to access forums.adobe.com

I am a long time Adobe customer, with a long list of products I've purchased.   I am now having trouble accessing user forums.   Whenever I go to forums.adobe.com I get "System Error:  We're sorry but a serious error has occurred in the system."   If I am using a browser that has my ID, I get that error immediately.  If I clear cache and cookies I get the Forums login prompt, but once I log in with my long time user ID I get that same error.   I have discovered that I can access the user forums if I create a new ID.   But whenever I try to use my old ID, I get this same System Error.   The old ID works fine on adobe.com -- I can see my account, list licenses I own, etc.  I prefer to keep my old ID as it has my history of product licenses.   Can someone at Adobe look into this problem?

Responses

Official Solution

Adobe Administrator

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15.4K Messages

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291.4K Points

4 years ago

Should be fixed now. Can you try now?

Sr. Product Manager, Adobe Digital Imaging

Adobe Administrator

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15.4K Messages

 • 

291.4K Points

4 years ago

Are you still encountering this error?

Sr. Product Manager, Adobe Digital Imaging

4 Messages

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134 Points

4 years ago

Yes.  

Adobe Administrator

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15.4K Messages

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291.4K Points

Looking into it now. Sounds like a specific issue your Adobe ID email.

Sr. Product Manager, Adobe Digital Imaging

4 Messages

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134 Points

4 years ago

Works now!   Thanks so much for your prompt action.

Adobe Administrator

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15.4K Messages

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291.4K Points

Anytime. Glad that fixed it!

Sr. Product Manager, Adobe Digital Imaging

6 Messages

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838 Points

3 years ago

I'm having this same problem and cannot seem to fix it.  I would appreciate any help or advice.

2K Messages

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35K Points

3 years ago

A whole bunch of us have had this occur from time to time over the past few days. I think they're working on it. You might want to delete your cache in case your browser is using that instead of going in fresh. If you're not able to get in to the adobe forums very soon, then speak up again.

4 Messages

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134 Points

3 years ago

As you can see from my post from a year or more ago, clearing cache and cookies did not help me.   It was only when someone from Adobe reset something at their end that it started working for me.   You need to somehow get the attention of someone from Adobe support.  

2K Messages

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35K Points

3 years ago

> As you can see from my post from a year or more ago, clearing cache and cookies did not help me>

I know it might not help. I don't know if this is the same issue. A number of us have been reporting this over the past few days. I haven't had a problem since probably Wednesday (and didn't clear cache or contact Adobe support about it), others mentioned it Thursday, while I know someone else asked me if I was having a problem just this afternoon. Whatever is going on appears to be intermittent. I know some people at Adobe are aware of this. I don't know how much support will be on hand over their week off this week.

2 Messages

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94 Points

3 years ago

I have the same issue here, "A serious error has occurred with the system", ironically occurred when searching for the solution to another bug...

Champion

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2.2K Messages

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37.4K Points

3 years ago

I had the same error message this morning using FireFox browser. Internet Explorer works so I tried clearing the FireFox cache and that fixed the issue. If you need help tell us what browser you're using.

https://support.mozilla.org/en-US/kb/how-clear-firefox-cache

Champion

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2.2K Messages

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37.4K Points

Well it's back! Clearing FireFox cache again did not remove the System Error message. But Internet Explorer 11 still works with no issues!

2K Messages

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35K Points

And I've got Firefox and just got in, no problems since Wednesday, I think.  I think we just wait until whoever is responsible for fixing it gets around to fixing it. Not too likely over a holiday period, especially if it's intermittent.

3 Messages

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80 Points

3 years ago

Can someone fix this for me also please my adobe id is dimi_christop at yahoo.com
I can not log into the forums for a week now

3 Messages

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80 Points

3 years ago

I have contacted Adobe support about this. Their online support is very bad, barely understood what I asked for. They did not know who manages the forums, and accused me of having a bad machine.

I tries to log in using 3 different PCs and 3 different Operationg systems. There is no problem with myc machines. This is something with the account. When i creat a new account i can use the forums.

Unbelievable. I can send the transcript to anyone interrested.

Champion

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2.2K Messages

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37.4K Points

3 years ago

Try clearing your browser's cache and cookies.

3 Messages

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80 Points

3 years ago

Clearing out the Cookies + Cache seems to have fixed it. Using this method I could logon using my Windows machine. Then all of a suddenly i could also log in using my OSX Mac on Safari which displayed the same message..... without doing anything. 

Unless of course someone heard me and did something without telling. Because this just does not make sense.

really strange I hope Clearing Cookies+Cache works for everyone.

Thanks Todd

7 Messages

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140 Points

3 years ago

Besides clearing out cache and cookies, folks should find they can get around the problem at least temporarily using their browser's menu to have it create a "new private window" (FireFox), "new incognito WIndow" (Chrome), "new session" (IE), or the like.

These open a new window that does NOT send the same cookies that were being sent in the other window (which was failing). The cookies being used in your original window are somehow the problem (that the Adobe site is not liking, perhaps even only temporarily).

While one could delete those cookies, as others have noted, I'm just saying this is another alternative, for those who may be reluctant to clear cookies/cache. (And some readers may know that browsers offer options to either clear those for ALL sites or only for SOME sites. That's getting beyond the level of detail I want to add here.)

I just wanted to point out the "new private/incognito window" as an option since no one else had. It worked for me, to at least let me get into my desired forum. As others have noted, the problem only came up recently, so it may go away (in my other window), and I may not need to bother deleting cookies for the forum site after all.

Hope it may help someone else at least temporarily get in.