4 Messages
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134 Points
Mon, Jun 6, 2016 9:53 PM
Solved
System Error attempting to access forums.adobe.com
I am a long time Adobe customer, with a long list of products I've purchased. I am now having trouble accessing user forums. Whenever I go to forums.adobe.com I get "System Error: We're sorry but a serious error has occurred in the system." If I am using a browser that has my ID, I get that error immediately. If I clear cache and cookies I get the Forums login prompt, but once I log in with my long time user ID I get that same error. I have discovered that I can access the user forums if I create a new ID. But whenever I try to use my old ID, I get this same System Error. The old ID works fine on adobe.com -- I can see my account, list licenses I own, etc. I prefer to keep my old ID as it has my history of product licenses. Can someone at Adobe look into this problem?
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JeffreyTranberry
Adobe Administrator
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15.8K Messages
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295K Points
5 years ago
Sr. Product Manager, Adobe Digital Imaging
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JeffreyTranberry
Adobe Administrator
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15.8K Messages
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295K Points
5 years ago
Sr. Product Manager, Adobe Digital Imaging
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lp1756
4 Messages
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134 Points
5 years ago
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lp1756
4 Messages
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134 Points
5 years ago
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leigh_williams_5887389
6 Messages
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838 Points
4 years ago
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cristen_gillespie_7908527
2K Messages
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35K Points
4 years ago
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lp1756
4 Messages
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134 Points
4 years ago
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cristen_gillespie_7908527
2K Messages
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35K Points
4 years ago
I know it might not help. I don't know if this is the same issue. A number of us have been reporting this over the past few days. I haven't had a problem since probably Wednesday (and didn't clear cache or contact Adobe support about it), others mentioned it Thursday, while I know someone else asked me if I was having a problem just this afternoon. Whatever is going on appears to be intermittent. I know some people at Adobe are aware of this. I don't know how much support will be on hand over their week off this week.
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stuart_lester
2 Messages
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94 Points
4 years ago
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todd_shaner_6660895
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4 years ago
https://support.mozilla.org/en-US/kb/how-clear-firefox-cache
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dimi_christopoulos
3 Messages
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80 Points
4 years ago
I can not log into the forums for a week now
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dimi_christopoulos
3 Messages
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80 Points
4 years ago
I tries to log in using 3 different PCs and 3 different Operationg systems. There is no problem with myc machines. This is something with the account. When i creat a new account i can use the forums.
Unbelievable. I can send the transcript to anyone interrested.
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todd_shaner_6660895
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4 years ago
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dimi_christopoulos
3 Messages
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80 Points
4 years ago
Unless of course someone heard me and did something without telling. Because this just does not make sense.
really strange I hope Clearing Cookies+Cache works for everyone.
Thanks Todd
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charlie_arehart
7 Messages
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140 Points
3 years ago
These open a new window that does NOT send the same cookies that were being sent in the other window (which was failing). The cookies being used in your original window are somehow the problem (that the Adobe site is not liking, perhaps even only temporarily).
While one could delete those cookies, as others have noted, I'm just saying this is another alternative, for those who may be reluctant to clear cookies/cache. (And some readers may know that browsers offer options to either clear those for ALL sites or only for SOME sites. That's getting beyond the level of detail I want to add here.)
I just wanted to point out the "new private/incognito window" as an option since no one else had. It worked for me, to at least let me get into my desired forum. As others have noted, the problem only came up recently, so it may go away (in my other window), and I may not need to bother deleting cookies for the forum site after all.
Hope it may help someone else at least temporarily get in.
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