11 Messages
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192 Points
Thu, Jan 30, 2014 6:01 PM
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Revel: Videos not uploading from iphone
I've been trying to evaluate if Adobe can be my photo/video solution of the future, but am having a difficult time trying to get videos to upload from my iphone. My library says it is up to date, but when I go to access any of my videos (from my iphone or the adobe website) it shows a cloud and says "preparing video" nothing happens. This has been going on for days. Pls help.. I'd appreciate an additional week extension of my free month to evaluate the video capabilities. Thanks.
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7 years ago
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peter_baust
Adobe Administrator
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391 Messages
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6.2K Points
7 years ago
I've extended your trial for 1 month in the meantime.
Again, sorry that you hit this issue. We will do better in the future.
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jtmichelli
11 Messages
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192 Points
7 years ago
Also, I noticed my account now says "subscribed".. Will I be notified in the 1 month that my free trial is ending and have the ability to subscribe monthly or annually?
Thanks,
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peter_baust
Adobe Administrator
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391 Messages
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6.2K Points
7 years ago
And yes, you will be notified when the trial ends and given a choice to subscribe or stay as a free user.
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peter_baust
Adobe Administrator
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391 Messages
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6.2K Points
7 years ago
Let us know if you have further problems. And again, we apologize for the inconvenience.
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