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1 Message

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70 Points

Sat, Feb 13, 2016 6:01 AM

Closed

Revel: Unwarranted Password Restriction Making Impossible to Reset

I am trying to reset my password for Revel and the password restrictions keep saying I am using my name or email in my password. Therefore, it is not allowing me to reset. However, I am not using my name or address in the password, and have tried many password variations to no avail. Please help.

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Responses

242 Messages

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2.8K Points

5 years ago

Hi Sarah,

I encourage you to contact our support group - we who help out on the forums aren't equipped to deal with sorting out lost account log-in details.

Chat (I recommend a chat session as it is the fastest): http://www.adobe.com/support/chat/ivrchat.html

Email: custserv@adobe.com

Online: Contact us | Adobe

Jason