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Adobe Photoshop Family

Adobe Administrator

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12 Messages

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700 Points

Tue, Mar 24, 2015 3:46 AM

Closed

Revel transition: How-To & FAQ

How do I download my photos and videos from the Revel cloud.


If you have access to a Mac or Windows computer


1. Download the Adobe Revel Downloader: https://www.adoberevel.com/download

2. Log in using your Adobe ID and password

3. Click "Choose a destination" and point the downloader to a location
that can accommodate the size of the library or libraries you want to
download

4. Click "Download"

5. Your library will be downloaded to the location you specify


For more information visit: https://www.adoberevel.com/transition-faq

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Responses

1 Message

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60 Points

5 years ago

I am extremely disappointed with Adobe. After expending many hours scanning in thousands of old family photos, adding tags, comments, and painfully adjusting the photo dates to provide chronological information, it appears that all of this valuable information (the “back of the photo scribblings”) is lost when downloading my photos from Revel and importing into Lightroom Creative Cloud Application. Revel had provided a means to “share” that family history with other family members both immediate and extended. I do believe you may have missed the mark judging by the other Premium users that are angry at the total disregard of their time and efforts by providing an inferior migration capability. I, for one, will not be renewing my Premium enrollment in the future with any of Adobe's products. I just cannot take a chance that my efforts with be wasted at the next upgrade.

11 Messages

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190 Points

5 years ago

I agree. My whole world has been up endind and i am really pissed. Right in the middle of the thanksgiving/christmas holidays.
I too had spent months upon months scanning my late fathers slides and photos, now am faced with the BS task of up loading to iCloud. They for sure won't betray their loyal customers.
Adobe must be in some fiscal downward disaster and is probably going under. Why else would they screw all their Revel members.
Thanks for nothing.

7 Messages

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152 Points

5 years ago

My mother taught me to admit when I make a mistake, and then to apologize, make it right and carry on. So to the many people I have recommended Adobe Revel to, I am so very sorry. You most likely will not take my advice again, but since Adobe has forced you and I to look elsewhere for photo storage/sharing needs, you might want to take a look at SmugMug. For the same price I paid for a yearly premium Adobe Revel membership ($60) with Smugmug I can have unlimited uploads, get my original file downloaded back when needed, make individual galleries public or private or only viewable if one is supplied a link. Online printing is available too. I can share individual images with a link or entire galleries. And here is a great feature that Adobe Revel missed, if sending someone an entire gallery/album the recipient can select to download the entire album at once. With Revel, each image needed to be downloaded one at a time. With this plan you may also link your domain name if you so choose and images are 'right click, save-as' protected. They have a cheaper plan that is identical except for the last two mentioned features, it is $40 a year. My mother also taught me to give thanks when it is due, so thank you Adobe for helping me find a silver lining out of the dark creative cloud experience.

7 Messages

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80 Points

Thanks for the tip Kathi, SmugMug sounds like a good option for me instead of Adobe's services! Now I only need to figure out how to cancel the auto renewal of my Revel subscription and to remove my credit card info from the site.

Does anybody have a some recommendation how to do that? In the Revel site, if I click on "manage subscription" I'm redirected to accounts.adobe.com where I don't see my Revel subscription, only the creative cloud free subscription option. And neither there is a menu to edit my payment options to remove my card.

8 Messages

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164 Points

Thank you Kathi for the tip regarding SmugMug. Look very promising .

7 Messages

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152 Points

7 Messages

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152 Points

for years I paid directly to Adobe, but just a few months ago I fell for Adobe's letter informing me that I could also pay through Apple and iTunes. Now I must figure out my balance with Apple which does not make any sense, lesson learned I guess.

11 Messages

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190 Points

5 years ago

With all the foriegn language here looks like you pissed of the whole world!!
Can some please state the feason WHY is this happening.
A major blunder on your part

7 Messages

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128 Points

5 years ago

I have the storage cloud a few years now and was very satisfied as a paying user.
Now I just leave my plan....?
You didn't offer an alternative.

I don't need to download it, I have it all here but just for the easy way of having it on all my devices.
And for the risk of losing it all cause of fire or someone steeling all the devices here at home...
It took me a lot of time to upload it all and had a lot of fun showing it my kids every moment I wanted it.

Why just not wait to quit this Revel picture and video storage on the cloud till you arranged the new service on the cloud for migrate my 78GB? Seriously will have to look for an alternative.

7 Messages

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152 Points

5 years ago

Check out SmugMug, they will give you a free 14 day trial, no credit card needed for the trial, I am moving all my images from Adobe's cloud to a more creative one with a silver lining, SmugMug. this link will give you 20% off too :-)
https://secure.smugmug.com/signup?Cou...

7 Messages

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128 Points

5 years ago

I have the Revel storage cloud a few years now and was very satisfied as a paying user.
Now I just leave my plan....?
You as a professional well known company didn't offer me any alternative to keep my 78GB photo's / video's in the cloud.

I don't need to download it, I have it all here but just for the easy way of having it on all my devices and for the risk of losing it all cause of fire or someone steeling all the devices here at home...
It took me a lot of time to upload it all and had a lot of fun showing it my kids every moment I wanted it.

Why just not wait to quit this Revel picture and video storage on the cloud till you arranged the new service on the cloud for easily migrate my 78GB?
guess I now seriously will have to look for an alternative.

5 Messages

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120 Points

5 years ago

I don't speak English correctly but I understand that everybody is frustrated... I hope a reaction in the good way of Adobe.
If not I will leave too...

8 Messages

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140 Points

5 years ago

So frustrating! This is absurd. The instructions are horrible. Please provide step by step instructions to get all of my photos back onto my laptop. I downloaded the download tool and have accessed my libraries. I cannot find any options to import or download anywhere. Where do I "choose a destination"? Please advise.

242 Messages

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2.8K Points

Kristen,
I just replied to Vincenzo (Post below yours) with some steps. I'll copy paste them here. 

Once you download and launch the Adobe Revel Downloader a log-in screen will present itself. 
You need to log into your account that contains your Revel assets.
Once you do that you'll see a list of your libraries and your shared libraries.
Select the libraries you want to download.
There's a "Choose destination" button on the bottom of the application dialog. Select your destination.
After you choose your destination select the "Download" button.

Let us know if that isn't working for you.

Jason

1 Message

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60 Points

5 years ago

So frustrating!
This is absurd. The instructions are horrible. Please provide step by step instructions to get all of my photos in "one time" not one by one (!!) back onto my laptop.
I downloaded the download tool and have accessed my libraries. I cannot find any options to import or download anywhere. Where do I "choose a destination"? Please advise.
Vincenzo Biasco

242 Messages

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2.8K Points

Sorry you're having trouble.
I can help guide you through using the downloader.

Once you download and launch the Adobe Revel Downloader a log-in screen will present itself. 
You need to log into your account that contains your Revel assets.
Once you do that you'll see a list of your libraries and your shared libraries.
Select the libraries you want to download.
There's a "Choose destination" button on the bottom of the application dialog. Select your destination.
After you choose your destination select the "Download" button.

Hope this helps.
Jason

8 Messages

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140 Points

That's what I needed Jason. Thanks so much! Can you also tell me how to get a refund. I paid my year subscription fee in April. Thanks again!

242 Messages

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2.8K Points

Kristen,

If you paid Adobe directly (you would have gone through the Adobe Revel Website to purchase) we are processing refunds now.
If you paid through Apple/iTunes from the Mac or iOS you'll need to contact Apple as they exclusively handle the accounting for subscriptions.

Jason

7 Messages

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80 Points

5 years ago

Dear Jason R,

Could you please advise me how to stop the auto renewal option on my monthly subscription? If I click in Revel on the "Manage subscription" button it takes me to "accounts.adobe.com", where there is nothing about Revel among my plans (please see attached picture). Since my subscription now is obsolete for me -as I only used it as a safe backup- I have no intention paying Adobe any more money. Also I would like to remove my credit card details from the payment methods, which I also couldn't find.

Looking forward to your response, thanks,
Gabor

8 Messages

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140 Points

Same problem here. Tried to remove it and can't access it.

242 Messages

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2.8K Points

Gabor,

If you subscribed via Adobe (and not iTunes/Apple) we turned off all the Revel auto renewal functionality so you won't be billed. No action is required on your part to discontinue billing if you purchased through Adobe.

Jason

7 Messages

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80 Points

Thank you for the info Jason! It's a correct move on Adobe's part.

7 Messages

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80 Points

Dear Jason,

I just got the text message from my bank that Adobe BILLED me for my Revel account, which should've been stopped according to your comment above. Since I have no control over the auto renewal function, nor I can remove my credit card info, I would say this is STEALING...
I understand this must be a technical issue, so I would like to kindly ask you to get your responsible people get in touch with me and take care of a refund immediately. As well as really stop the auto renewal from now on and remove my credit card info!
Until that, please let me know what official (government) authority I can report this issue if it's not gonna be resolved.

Thanks you,
Gabor

P.s.: Just to be clear, I've subscribed via Adobe, not Apple.

7 Messages

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80 Points

Just to be clear, I've subscribed via Adobe, not Apple.

2 Messages

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70 Points

5 years ago

So my annual subscription renewed in June and I payed via iTunes from my iOS. I contacted Apple for a refund (for the period the service doesn't exist anymore (February to June 2016) and the told me that I should contact Adobe, because they can't do a refund. So how do I get the money back for a service I paid for a full year and I can't use in February anymore?

242 Messages

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2.8K Points

Marcus
Let me check on that.
Jason

2 Messages

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70 Points

So I already clarified it with the German support...Thx...

242 Messages

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2.8K Points

Thanks for letting me know Marcus,
We're still checking with Apple.  We hope for a smoother process for our customers.
Jason

1 Message

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60 Points

5 years ago

Hello — My revel account states I have 19803 photos for 67,77 Go. After I downloaded everything with the REvel Dowloader I have 9735 files. Additionally All albums directories seems to appear at first when download is initiated but then dissapear once download is complete. I am using OS X 10.11.1 on both a laptop and an imac. Tried on both machines and it happens the same. Can someone advise if files are missing? And if I can get my albums back?

242 Messages

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2.8K Points

Hi Michael,
Sorry you're having problems.
In the main library folder do you see a summary file?
Also with the downloader open if you shift+ctrl+d the folder containing a file called "download-log.json"
I'll contact you with the email you signed up on the forum with and you can send those to me.
Jason

242 Messages

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2.8K Points

Michael,

Got your email reply.
Glad your latter attempts worked.
All the best

Jason

12 Messages

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260 Points

5 years ago

Adobe is pushing Lightroom, but sharing photos using Lightroom is a royal pain and not worth the effort. I really was hoping that I had found a product to manage and correct my photos and then to easily share. Well, looks like Adobe changed their mind and decided they don't want my business.

3 Messages

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80 Points

5 years ago

Trying to use downloader, getting the following error: "The procedure entry point SHEGetPropertyStoreForWindow could not be located in the dynamic link library SHELL32.dll."

What am I doing wrong? I've tried three times.

242 Messages

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2.8K Points

Hi WG,
What OS are you attempting to launch the Adobe Revel Downloader on?
Jason

3 Messages

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80 Points

Vista.

3 Messages

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80 Points

Will the downloader not work on Vista?

242 Messages

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2.8K Points

The downloader works on Windows 7 and later.