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Adobe Photoshop Family

Adobe Administrator

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12 Messages

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700 Points

Tue, Mar 24, 2015 3:46 AM

Closed

Revel transition: How-To & FAQ

How do I download my photos and videos from the Revel cloud.


If you have access to a Mac or Windows computer


1. Download the Adobe Revel Downloader: https://www.adoberevel.com/download

2. Log in using your Adobe ID and password

3. Click "Choose a destination" and point the downloader to a location
that can accommodate the size of the library or libraries you want to
download

4. Click "Download"

5. Your library will be downloaded to the location you specify


For more information visit: https://www.adoberevel.com/transition-faq

This conversation is no longer open for comments or replies and is no longer visible to community members.

Responses

1 Message

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60 Points

5 years ago

Hello,

I have a iPhoto Library that I would like to transfer to Revel and keep the organization with folders and albums; how can i do that ?

242 Messages

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2.8K Points

Hi Victor
You should use Lightroom and Lightroom Mobile and sign up for the Creative Cloud Photography Plan. rather than Revel. Details are here https://www.adoberevel.com/

12 Messages

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260 Points

At a much higher cost and lower amount of online storage space.

14 Messages

5 years ago

This reply was created from a merged topic originally titled Adobe....not enough info given to Revel CC.

I am a Revel and Photoshop CC subscriber.
What does the new 'Revel CC' mean for me. What do I need to do to be able to carry on using it.
All the links on Revel Facebook page lead me to my own Revel site! Is my subscription automatically transferred? I can no longer access Revel by desktop version but only via mobile/browser.
I only really use Photoshop CC and not Lightroom so would not like to have to change my workflow.
I have received NO email notifying me of changes and as all links I try lead me to my own site ,I am in the dark as to what is happening.
I have paid over £44 for the privilege of using it and not happy at present. ADOBE get your finger out and sort this out ASAP....please!

242 Messages

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2.8K Points

Sorry for the confusion. We sent email to the email address you used to sign up for Revel. Check your junk mail folder. It could have ended up there. As for the web information. If you temporarily log out of Revel on the web you'll see the information pages. You can log back into Revel after you have read the information on next steps. If you have more questions please check back here.

Jason

242 Messages

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2.8K Points

Ornella, I just got word the announcement email are still going out. So if it's not in your junk mail folder you should be getting an email very soon.
Jason

17 Messages

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354 Points

5 years ago

This reply was created from a merged topic originally titled Revel no longer available after Feb 23 next year?.

I just got an email saying that Revel will no longer be available after Feb 23 next year and that I need to download all my photos a re-upload them into a new app. Is this true?

242 Messages

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2.8K Points

Todd,

Yes it is true.
I encourage you to download your Revel assets give the Creative Cloud Photography Plan with Lightroom and Lightroom Mobile a try.
We've provided details here http://feedback.photoshop.com/photosh... and on www.adoberevel.com

Jason

5 Messages

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104 Points

I'm not in a position to pay for another program. What am I supposed to do?
This stinks.

2 Messages

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80 Points

5 years ago

This reply was created from a merged topic originally titled Direktes Verschieben der Fotos von Revel zur Cloud.

Wie kann ich meine Fotos von Revel direkt in die Creative Cloud verschieben (ohne Umweg über die Zwischenspeicherung auf meinem PC)? Habe viel zu wenig Platz auf meinem PC und er ist auch sehr langsam geworden.

Besten Dank für die Hilfe

242 Messages

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2.8K Points

Mario,

Unfortunately there is no way to automatically transfer your Revel assets into the Creative Cloud Photography Plan. You have to download them from Revel first, then upload them using Lightroom to the Creative Cloud Photography Plan.

I apologize for the inconvenience. I am actually having to do it myself with my own 400gb Revel library so I share your inconvenience.

Jason

166 Messages

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3.5K Points

Hi Jason,

if I am correct the CC will not store high res images in the as per Revel as Adobe is moving away from Cloud Storage?

If so, what Cloud Storage option would you suggest?

What are yourself, Glenyse and the rest of the team going to use?

I'd like to ask, honestly how popular this is with the users that are Adobe employees?

All I hope is, that some displeasure at this decision (that isn't really a surprise, but I thought at least a compatible product may be in the offing) was voiced internally, even knowing how difficult that can be!

242 Messages

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2.8K Points

Selondon,

You are correct. The Creative Cloud Photography Plan syncs to mobile using smart previews and the originals are stored locally by the user. Adobe is planning on providing cloud storage for original photos in the future. So that's something to look forward to.

Those of us who used Revel and were fans are very very sad to see it go.  We're all having to move the Creative Cloud Photography Plan and dealing with the same pain as our Revel customers.

Jason

7 Messages

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128 Points

Why Adobe is acting so easily and untrue to it's "Premium and Photo Loving Users"?
Just take the risk and hope they don't leave to a concurrent....
It should be fair you offer a problemless migration from Revel to annother Adobe Storage. And I think it'a a big Joke you offer no such an alternativ anno 2015.

1 Message

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60 Points

5 years ago

What do I do if I wish to leave Adobe and move my photos somewhere else?

242 Messages

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2.8K Points

Marianne

If you go to https://www.adoberevel.com/ (if you're automatically logged into your library when you visit that link temporarily log out - you will be able to log back in) and you'll see details on next steps. We have also included them above in abridged form.

Jason

1 Message

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80 Points

5 years ago

Hi I have a 30 gig amount of pictures. How do I place them in the cloud like I did with Revel? The free storage is 2gig how can I increase that? And does it fee space on my HDD like Revel did?

242 Messages

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2.8K Points

Hi

Currently the Creative Cloud Photography Plan isn't set up for backup of originals in the cloud. Like Revel, the Creative Cloud Photography plan, via Lightroom desktop, provides the ability to sync photos across multiple devices. Lightroom desktop provides syncing of what we are calling "Smart Previews". Currently because Lightroom syncs Smart Previews and not the original image your library should easily sync in the 2gig without any issue. This does mean the originals would need to remain on your hard drive and you'd need to back them up externally.

For more information on smart previews check out this link. https://helpx.adobe.com/lightroom/hel...

Hope this helps.

Jason

5 Messages

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120 Points

It's a scam. As primum user can upload original date. In the new cloud is only possible f***** smart prewiews.

242 Messages

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2.8K Points

Sorry for the frustration. 
Adobe is planning on providing cloud storage for original photos in the future with the Creative Cloud Photography Plan. So that's something to look forward to.

2 Messages

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90 Points

I have 67GB. The whole point of Revel is that my assets were in the cloud, likely with redundant backups (I bet they use AWS or similar). Now, I get use of their software, which I frankly do not care about. New pics from iOS I understand are up on Adobe's servers, but what about my 67GB? So now I'm responsible for my assets? That's why I'm paying you Adobe! Obviously a step backwards. This is unbelievable. Worst than the recent OneDrive announce.

1 Message

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100 Points

I agree. I was using Revel to store high res backups and share with clients because of the unlimited storage space. I used Adobe because of it's reputation and because I thought I could depend on it to be around and fold up like some fly-by-night operation. Currently going over my data cap for internet provider and will have to pay extra for that. Thanks for nothing Adobe :[

12 Messages

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260 Points

Adobe is doing away with a product and not offering anything comparable to replace it. Look at Smug Mug to store and share you pictures and look at any other product to locally manage and edit your pics. Its clear Adobe doesn't want out business any more.

1 Message

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80 Points

5 years ago

The same for me. I invested a lot of time to store around 50GB of pictures at Revel.

And now, just stop it?

01/11/2015 the price for a year has risen to €59,99 via iTunes store, I did that (meber since a few years), payed that and now it just stopped?

What is the plan?

I had Adobe Workspaces, that stopped...

I had Adobe Revel, it stopped...

What to do now?

242 Messages

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2.8K Points

André

I completely understand your disappointment and I'm very sorry for the position you're put in.

I encourage you to give the Creative Cloud Photography Plan a try. The info at https://www.adoberevel.com/ (If you're automatically logged in log out temporarily) will help you understand your next steps.

If you subscribed via iTunes I encourage you to check with Apple for a refund.

If you have additional questions after checking out the info at https://www.adoberevel.com/ please feel free to check back.

Jason

8 Messages

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220 Points

5 years ago

"Members tell us that the Creative Cloud Photography plan — which includes access to Adobe Photoshop CC and Lightroom CC — is the best solution for organizing, editing and sharing their images."

This was in an email sent to me today. As a member, telling me what members told Adobe without asking all members is rude. It implies I am not part of a membership to which I pay a premium to belong.

242 Messages

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2.8K Points

Hi theburr,

I apologize for you feeling slighted. That wasn't the intent.

I'm not sure to what marketing was referring but I am guessing they do sample surveys of the Creative Cloud Photography plan membership from time to time.  I will certainly pass on your comments to the product marketing team.

Jason

2 Messages

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80 Points

5 years ago

This reply was created from a merged topic originally titled Creative Cloud Members with Photoshop, and Lightroom (current CC members).

All the information about the transfer from Revel to the CC Photography Plan dos not address those of us who are have CC with Lightroom. What do you do?

242 Messages

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2.8K Points

Hi Phil,

If you already have Lightroom and Lightroom Mobile with your CC subscription you simply need to assure you have all your assets out of the the Revel cloud using the Adobe Revel Downloader  (See the FAQ above or here for downloader details: https://www.adoberevel.com/transition-faq). To set up Lightroom and your devices with Lightroom Mobile check this link out  https://helpx.adobe.com/lightroom/how-to/setup-computer-mobile-devices.html

Jason

5 Messages

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120 Points

I'm a long-time PSE user and I'm so glad I never got around to using Revel. With this new offer, what version of PSE do you have to use in order to be able to use the cloud? Also, how many GBs can I store and will my album structure be retained?

5 Messages

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120 Points

5 years ago

This is an outrage!
1. I am Premium member
2. I have more than 150 GB uploaded. How many months should I all this data upload? Who pays for this time? Adobe?
3. In the new offer, not the original data is backed up, but only a smart-View. It's a scam! As a Premium Member was the agreement that the original data in Revel are stored.
4. I do not want credit but my money back.

242 Messages

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2.8K Points

Kami,

I hear you and I do understand your frustration. I also have my personal 400gb photo library in the Revel cloud and I'm having to transition away from using Revel.

Currently the Creative Cloud Photography plan doesn't store or back up originals from the desktop, as you mention, but Adobe hopes to implement that in the future.

If you were an annual subscriber through iTunes/App store you can contact Apple for a refund. If you subscribed annually through Adobe your refund is outlined in the email sent you from Adobe Revel.

Jason

5 Messages

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120 Points

Jason,

I purchased directly from Adobe.
Why does not Adobe's contribution automatically?
Why does Adobe first to remit a credit note instead of the amount?
Why does it matter which Adobe Revel Premium customer has where bought?
Why not exisitieren services, for which we have paid as a premium member? Why do I need for services that I paid for, wait? Waits Adobe even if I do not pay a bill? No, Adobe is wahrnen me and then threaten with a lawyer!

If you want to help me transfer my money back - with no effort from me! Adobe has changed the Vertragsbedigungen - not me!

It is a pity that greedy managers want to sell to this aggressive type Adobe cloud. If you do not know. Adobe products are good and must not be sold aggressively. If Adobe further represents this policy, Adobe completed as QuarkXPress.

We as a creative Adobe customers can use other tools. Monopoly is not everything!

5 Messages

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120 Points

wahrnen = to warn
Vertragsbedingung = contract condition

242 Messages

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2.8K Points

HI Kami,
If you purchased directly from Adobe your refund is being processed automatically.
I apologize for the frustration and disappointment.
Jason

7 Messages

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128 Points

I think you should organise the refund for all the Premium users.
Now I have to ask Apple to refund? Adobe made a mistake with his Premium Clients so please organise it directly with the users and later on get your money from the App-store.

6 Messages

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120 Points

I have 250gb uploaded. I stopped using s computer years ago, now using only iPad and iPhone. Many images are ireeplaceable family memories thy I've been paying Adobe to care for and store. What am I meant to do now? Buy an expensive computer to download YEARS of uploads, because Adobe cannot be trusted? Are you going to psychic it, Adobe? I feel you should refund every damned penny we've all given you over the years. And you wNt us to invest in your new product? Why would we do that? So you can do the same to us again? Not only that, you've just (yesterday) had the cheek to take my monthly payment again - just as the iOS app did its usual memory hogging bloat on my iPhone, necessitating yet another uninstall to clear the swollen cache / guess what? Re-installation is no longer available from the App Store!!! One DAY after you've taken my money again!!! I foresee a class action law suit in the offing, Adobe. And as for your employee responses saying 'I feel your pain, it's affecting me too'? What a CROCK!!

166 Messages

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3.5K Points

But it's not about memories anymore. It's about digitally enhanced landscapes, just look at the Lightroom Twitter feed.
Without Revel, Adobe don't do memories.

166 Messages

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3.5K Points

5 years ago

T‌ry CC......You expect me to trust Adobe again after this?


Apart from everyone's time, commitment to and mostly love for Revel, with it's nice design and simplicity, it has been replaced with a storage option that is sub-standard for my needs.

I myself, use Revel not much for editing but as a Cloud to share with family and friends, much as sold on the website.

Adobe has decided to no longer wants to provide this Cloud storage service and thus tries to push all users down the photo editing route at probably a higher expense.

Even as an Adobe CC user at work.....
I'm Out.

Such a good product with such poor belief in it from Adobe.

Gutted and will miss it and am very, very disappointed in this decision to end a product that my family and I have had many happy memories using.

242 Messages

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2.8K Points

Thanks for sharing your passion for Revel. I certainly understand and sympathize with your feelings.

I too had arranged my photography life around Revel so as an internal
employee I am also moving to the Creative Cloud Photography Plan
and will have the same usage adjustments as our customers.

Jason

11 Messages

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190 Points

Plus CC costs more and you get less. Revel was great to use on iPad. This is a huge mistake on your part. Who will like this change.NO ONE!

2 Messages

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90 Points

Agreed. I pay a Revel subscription and a full CC subscription. I use Lightroom and Photoshop for editing but Revel to share with family and friends through libraries as apparently several do. I doubt if my 86 year old mother, as an example, cares to have a photography package or edit photos..... What she does like is to see what her grandkids and great grandkids are up to and photos are easily added and then easily viewed from her phone. Of course she can print what she cares to at full res. I am not sure Adobe made a great decision here since as I read everything most of the advantages of Revel are lost. If I am mistaken please advise.

242 Messages

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2.8K Points

I apologize for the frustration this announcement has caused.

You can share collection with others from Lightroom using the web by syncing the collection with Lightroom Mobile (sign into your account and activate the sync icon to the left of the collection name) and turning on the "Make Collection Public" (Right click the collection and select "Lightroom Mobile Links"). After it's synced you can then get a web link (Right clicking the collection again and going to light room mobile links and "copy public URL") that you can share with others and they don't need any Lightroom components.

Hope this helps.
Jason

5 Messages

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120 Points

I follow and try to understand your apologies... But it's really not the same with LR. And only 2 Go

7 Messages

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128 Points

Exactly, I use(d) for example 78GB foto's and video.
Thoroughly disgusted by the closing of Revel, I have over 50gb of videos stored which totally out of the blue I have to find a home for. Could Adobe at least recommend a similar product to Revel? Adobe seem to display a total lack of thought for it`s loyal subscribers.

7 Messages

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128 Points

You read my lips.

2 Messages

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90 Points

Jason, As to your reply sending a link to someone is simply that. They apparently have to find that link every time they want to view the folder. Unlike Revel that allows the user to share a library which in turn allows those invited to receive pics within their Revel app and that library can then be added to by either party, no looking to find a link that is apparently singular in direction. Also running multiple applications of Lightroom, eg: PC at home and Mac at work Lightroom asked each time which one to sync to Mobile. No matter which one is checked all imported collections from other computer are deleted, visa versa if the other is checked to sync. It seems to me that simply changing the name from Revel to Lightroom Mobile and linking that platform inside Lightroom would make more sense that having your customers completely switch platforms. I have already spent several hours just trying to figure out exactly what Mobile does beside just syncing ones pictures and from one computer for the users use. It doesn't appear it is actually set up as Revel for sharing easily.

166 Messages

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3.5K Points

Thanks for the research Jerry. The sentence regarding changing the name and relinking the platform is spot on and all too obvious. It leads you to think that Adobe really don't want to host Cloud Storage.

12 Messages

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260 Points

I agree, Adobe no longer wants to host any cloud storage. I think its time to look for another integrated solution with another company.

5 Messages

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120 Points

5 years ago

exactly!

3 Messages

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80 Points

5 years ago

I already have the full creativecloud account. Everything in revel is already saved. Have no interest in a photoshop/Lightroom only setup.

3 Messages

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80 Points

5 years ago

Jason R.,

Do you actually use Lightroom or Photoshop? You seem to be working fom a script. As a full creativecloud subscriber, I already have Lightroom, PhotoShop, about 12 other Adobe apps that I use and access to the rest. I do not need or want a photography plan. Nor do I need to download anything. I already have copies both local and cloud.

People want to know what is going on. Many here need a lot more space than seems to be available with the plan you're pushing. They need answers not a telemarketing script.

And, when did Adobe outsource its forums?

242 Messages

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2.8K Points

Alfred,

I am,a tester in the Adobe Digital Imaging group - thank you for asking. We aren't professional support people and help on the forums so that Adobe employees can answer questions and help customers. Glad you appreciate our being on here.

Adobe has chosen, as announced to close the Revel service. As I have mentioned to others. It's a service that I actually used heavily. So I'm sad to see it go. The Adobe option for replacement of the service is the Lightroom and Lightroom mobile solution.  Right now it uses smart previews to accomplish the syncing to mobile.  In the future Adobe will have options to store the originals in the Creative Cloud Photography plan in the cloud.

Hope this help

Jason

3 Messages

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80 Points

I already have Lightroom and PhotoShop and InDesign and nine other CC apps installed plus access to the rest if and when I need them. I store everythng in more than one place so there won't be one point of failure that kills my business.

So no, it doesn't help Jason. And I'm not a heavy user of revel. It was never a match for my needs.

2 Messages

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70 Points

5 years ago

How can I now unsubscribe? There is now way to do that inside of Creative Cloud account settings.

708 Messages

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7.3K Points

Hello Stepan,

To cancel your membership, sign in to your account on Adobe.com at www.adobe.com/account/sign-in.adobedo...
Then click on "My subscriptions and services" as you will be able to cancel your subscription there.

Best regards,
Glenyse

2 Messages

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70 Points

This page is not available for me. It says so.

708 Messages

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7.3K Points

Sorry, Stepan. My error. The complete link did not copy over. Please go here:
http://www.adobe.com/go/revel_my_subs...

Glenyse