Revel transition: How-To & FAQ

Hi Victor
You should use Lightroom and Lightroom Mobile and sign up for the Creative Cloud Photography Plan. rather than Revel. Details are here https://www.adoberevel.com/

At a much higher cost and lower amount of online storage space.

Sorry for the confusion. We sent email to the email address you used to sign up for Revel. Check your junk mail folder. It could have ended up there. As for the web information. If you temporarily log out of Revel on the web you'll see the information pages. You can log back into Revel after you have read the information on next steps. If you have more questions please check back here.

Jason

Ornella, I just got word the announcement email are still going out. So if it's not in your junk mail folder you should be getting an email very soon.
Jason

Todd,

Yes it is true.
I encourage you to download your Revel assets give the Creative Cloud Photography Plan with Lightroom and Lightroom Mobile a try.
We've provided details here http://feedback.photoshop.com/photosh... and on www.adoberevel.com

Jason

I'm not in a position to pay for another program. What am I supposed to do?
This stinks.

Mario,

Unfortunately there is no way to automatically transfer your Revel assets into the Creative Cloud Photography Plan. You have to download them from Revel first, then upload them using Lightroom to the Creative Cloud Photography Plan.

I apologize for the inconvenience. I am actually having to do it myself with my own 400gb Revel library so I share your inconvenience.

Jason

Hi Jason,

if I am correct the CC will not store high res images in the as per Revel as Adobe is moving away from Cloud Storage?

If so, what Cloud Storage option would you suggest?

What are yourself, Glenyse and the rest of the team going to use?

I'd like to ask, honestly how popular this is with the users that are Adobe employees?

All I hope is, that some displeasure at this decision (that isn't really a surprise, but I thought at least a compatible product may be in the offing) was voiced internally, even knowing how difficult that can be!

Selondon,

You are correct. The Creative Cloud Photography Plan syncs to mobile using smart previews and the originals are stored locally by the user. Adobe is planning on providing cloud storage for original photos in the future. So that's something to look forward to.

Those of us who used Revel and were fans are very very sad to see it go.  We're all having to move the Creative Cloud Photography Plan and dealing with the same pain as our Revel customers.

Jason

Why Adobe is acting so easily and untrue to it's "Premium and Photo Loving Users"?
Just take the risk and hope they don't leave to a concurrent....
It should be fair you offer a problemless migration from Revel to annother Adobe Storage. And I think it'a a big Joke you offer no such an alternativ anno 2015.

Marianne

If you go to https://www.adoberevel.com/ (if you're automatically logged into your library when you visit that link temporarily log out - you will be able to log back in) and you'll see details on next steps. We have also included them above in abridged form.

Jason

Hi

Currently the Creative Cloud Photography Plan isn't set up for backup of originals in the cloud. Like Revel, the Creative Cloud Photography plan, via Lightroom desktop, provides the ability to sync photos across multiple devices. Lightroom desktop provides syncing of what we are calling "Smart Previews". Currently because Lightroom syncs Smart Previews and not the original image your library should easily sync in the 2gig without any issue. This does mean the originals would need to remain on your hard drive and you'd need to back them up externally.

For more information on smart previews check out this link. https://helpx.adobe.com/lightroom/hel...

Hope this helps.

Jason

It's a scam. As primum user can upload original date. In the new cloud is only possible f***** smart prewiews.

Sorry for the frustration. 
Adobe is planning on providing cloud storage for original photos in the future with the Creative Cloud Photography Plan. So that's something to look forward to.

I have 67GB. The whole point of Revel is that my assets were in the cloud, likely with redundant backups (I bet they use AWS or similar). Now, I get use of their software, which I frankly do not care about. New pics from iOS I understand are up on Adobe's servers, but what about my 67GB? So now I'm responsible for my assets? That's why I'm paying you Adobe! Obviously a step backwards. This is unbelievable. Worst than the recent OneDrive announce.

I agree. I was using Revel to store high res backups and share with clients because of the unlimited storage space. I used Adobe because of it's reputation and because I thought I could depend on it to be around and fold up like some fly-by-night operation. Currently going over my data cap for internet provider and will have to pay extra for that. Thanks for nothing Adobe :[

Adobe is doing away with a product and not offering anything comparable to replace it. Look at Smug Mug to store and share you pictures and look at any other product to locally manage and edit your pics. Its clear Adobe doesn't want out business any more.

André

I completely understand your disappointment and I'm very sorry for the position you're put in.

I encourage you to give the Creative Cloud Photography Plan a try. The info at https://www.adoberevel.com/ (If you're automatically logged in log out temporarily) will help you understand your next steps.

If you subscribed via iTunes I encourage you to check with Apple for a refund.

If you have additional questions after checking out the info at https://www.adoberevel.com/ please feel free to check back.

Jason

Hi theburr,

I apologize for you feeling slighted. That wasn't the intent.

I'm not sure to what marketing was referring but I am guessing they do sample surveys of the Creative Cloud Photography plan membership from time to time.  I will certainly pass on your comments to the product marketing team.

Jason

Hi Phil,

If you already have Lightroom and Lightroom Mobile with your CC subscription you simply need to assure you have all your assets out of the the Revel cloud using the Adobe Revel Downloader  (See the FAQ above or here for downloader details: https://www.adoberevel.com/transition-faq). To set up Lightroom and your devices with Lightroom Mobile check this link out  https://helpx.adobe.com/lightroom/how-to/setup-computer-mobile-devices.html

Jason

I'm a long-time PSE user and I'm so glad I never got around to using Revel. With this new offer, what version of PSE do you have to use in order to be able to use the cloud? Also, how many GBs can I store and will my album structure be retained?

Kami,

I hear you and I do understand your frustration. I also have my personal 400gb photo library in the Revel cloud and I'm having to transition away from using Revel.

Currently the Creative Cloud Photography plan doesn't store or back up originals from the desktop, as you mention, but Adobe hopes to implement that in the future.

If you were an annual subscriber through iTunes/App store you can contact Apple for a refund. If you subscribed annually through Adobe your refund is outlined in the email sent you from Adobe Revel.

Jason

Jason,

I purchased directly from Adobe.
Why does not Adobe's contribution automatically?
Why does Adobe first to remit a credit note instead of the amount?
Why does it matter which Adobe Revel Premium customer has where bought?
Why not exisitieren services, for which we have paid as a premium member? Why do I need for services that I paid for, wait? Waits Adobe even if I do not pay a bill? No, Adobe is wahrnen me and then threaten with a lawyer!

If you want to help me transfer my money back - with no effort from me! Adobe has changed the Vertragsbedigungen - not me!

It is a pity that greedy managers want to sell to this aggressive type Adobe cloud. If you do not know. Adobe products are good and must not be sold aggressively. If Adobe further represents this policy, Adobe completed as QuarkXPress.

We as a creative Adobe customers can use other tools. Monopoly is not everything!

wahrnen = to warn
Vertragsbedingung = contract condition

HI Kami,
If you purchased directly from Adobe your refund is being processed automatically.
I apologize for the frustration and disappointment.
Jason

I think you should organise the refund for all the Premium users.
Now I have to ask Apple to refund? Adobe made a mistake with his Premium Clients so please organise it directly with the users and later on get your money from the App-store.

I have 250gb uploaded. I stopped using s computer years ago, now using only iPad and iPhone. Many images are ireeplaceable family memories thy I've been paying Adobe to care for and store. What am I meant to do now? Buy an expensive computer to download YEARS of uploads, because Adobe cannot be trusted? Are you going to psychic it, Adobe? I feel you should refund every damned penny we've all given you over the years. And you wNt us to invest in your new product? Why would we do that? So you can do the same to us again? Not only that, you've just (yesterday) had the cheek to take my monthly payment again - just as the iOS app did its usual memory hogging bloat on my iPhone, necessitating yet another uninstall to clear the swollen cache / guess what? Re-installation is no longer available from the App Store!!! One DAY after you've taken my money again!!! I foresee a class action law suit in the offing, Adobe. And as for your employee responses saying 'I feel your pain, it's affecting me too'? What a CROCK!!

But it's not about memories anymore. It's about digitally enhanced landscapes, just look at the Lightroom Twitter feed.
Without Revel, Adobe don't do memories.

Thanks for sharing your passion for Revel. I certainly understand and sympathize with your feelings.

I too had arranged my photography life around Revel so as an internal
employee I am also moving to the Creative Cloud Photography Plan
and will have the same usage adjustments as our customers.

Jason

Plus CC costs more and you get less. Revel was great to use on iPad. This is a huge mistake on your part. Who will like this change.NO ONE!

Agreed. I pay a Revel subscription and a full CC subscription. I use Lightroom and Photoshop for editing but Revel to share with family and friends through libraries as apparently several do. I doubt if my 86 year old mother, as an example, cares to have a photography package or edit photos..... What she does like is to see what her grandkids and great grandkids are up to and photos are easily added and then easily viewed from her phone. Of course she can print what she cares to at full res. I am not sure Adobe made a great decision here since as I read everything most of the advantages of Revel are lost. If I am mistaken please advise.

I apologize for the frustration this announcement has caused.

You can share collection with others from Lightroom using the web by syncing the collection with Lightroom Mobile (sign into your account and activate the sync icon to the left of the collection name) and turning on the "Make Collection Public" (Right click the collection and select "Lightroom Mobile Links"). After it's synced you can then get a web link (Right clicking the collection again and going to light room mobile links and "copy public URL") that you can share with others and they don't need any Lightroom components.

Hope this helps.
Jason

I follow and try to understand your apologies... But it's really not the same with LR. And only 2 Go

Exactly, I use(d) for example 78GB foto's and video.

Thoroughly disgusted by the closing of Revel, I have over 50gb of videos stored which totally out of the blue I have to find a home for. Could Adobe at least recommend a similar product to Revel? Adobe seem to display a total lack of thought for it`s loyal subscribers.

You read my lips.

Jason, As to your reply sending a link to someone is simply that. They apparently have to find that link every time they want to view the folder. Unlike Revel that allows the user to share a library which in turn allows those invited to receive pics within their Revel app and that library can then be added to by either party, no looking to find a link that is apparently singular in direction. Also running multiple applications of Lightroom, eg: PC at home and Mac at work Lightroom asked each time which one to sync to Mobile. No matter which one is checked all imported collections from other computer are deleted, visa versa if the other is checked to sync. It seems to me that simply changing the name from Revel to Lightroom Mobile and linking that platform inside Lightroom would make more sense that having your customers completely switch platforms. I have already spent several hours just trying to figure out exactly what Mobile does beside just syncing ones pictures and from one computer for the users use. It doesn't appear it is actually set up as Revel for sharing easily.

Thanks for the research Jerry. The sentence regarding changing the name and relinking the platform is spot on and all too obvious. It leads you to think that Adobe really don't want to host Cloud Storage.

I agree, Adobe no longer wants to host any cloud storage. I think its time to look for another integrated solution with another company.

Alfred,

I am,a tester in the Adobe Digital Imaging group - thank you for asking. We aren't professional support people and help on the forums so that Adobe employees can answer questions and help customers. Glad you appreciate our being on here.

Adobe has chosen, as announced to close the Revel service. As I have mentioned to others. It's a service that I actually used heavily. So I'm sad to see it go. The Adobe option for replacement of the service is the Lightroom and Lightroom mobile solution.  Right now it uses smart previews to accomplish the syncing to mobile.  In the future Adobe will have options to store the originals in the Creative Cloud Photography plan in the cloud.

Hope this help

Jason

I already have Lightroom and PhotoShop and InDesign and nine other CC apps installed plus access to the rest if and when I need them. I store everythng in more than one place so there won't be one point of failure that kills my business.

So no, it doesn't help Jason. And I'm not a heavy user of revel. It was never a match for my needs.

Hello Stepan,

To cancel your membership, sign in to your account on Adobe.com at www.adobe.com/account/sign-in.adobedo...
Then click on "My subscriptions and services" as you will be able to cancel your subscription there.

Best regards,
Glenyse

This page is not available for me. It says so.

Sorry, Stepan. My error. The complete link did not copy over. Please go here:
http://www.adobe.com/go/revel_my_subs...

Glenyse