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3 Messages

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100 Points

Mon, Oct 14, 2013 10:19 PM

Closed

Solved

Revel: Not uploading photos and videos

iPhone 5 and iPad 4; photos & videos not syncing. The app starts uploads and uploads a few, but not all photos/videos. It just stays in an forever state of syncing without syncing?? I have quite the app/ restarted 10 plus times; sometimes this helps, other times it does not.

I cannot switch to this service if it is unreliable, it should upload all photos/videos 100% of the time. Are you aware of this defect, and what is the time line to fix?

All photos/vides taken with iPhone 5; no abnormal file formats.

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Responses

2.2K Messages

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40K Points

7 years ago

Are you leaving the app open? Once you close the app, it can only sync for 10 minutes. If you uploaded many photos, it will take some time to get them all in there. If you quit and restart, it may take longer. How long are you waiting? How many photos are you uploading?

2 Messages

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82 Points

I have a similar problem. I set up the album in mobile albums and it is downloaded to my mobile devise no problem. But then I ad photos to tha album on my PC enable downloading on the alb but the photos never appear in the album on my mobile devise. I am able to delete the alb successfully and try again but get the exact same result. I was successful creating albums onyx bile devises, adding photos and uploading them to my PC. But the inverse never works. Please help!

2.2K Messages

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40K Points

Walter-

What browser are you using on the pc? You must use the most current version of the browser to ensure success. Try upgrading your browser or try using a different browser. For example, if you generally use Explorer, try firefox or chrome and let me know if you have better luck.

Pattie

158 Messages

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2.2K Points

Hi Walter,

Which OS are you on?
Can you please check if sync is happening at all? Please create a new test album and then add one photo file to it to check if the upload from Elements Organizer 12 happens fine on adoberevel.com

What is the format of files in your catalog? Does it have videos too?
What message do you see if you click Revel Agent icon in System Tray (on Windows) or top bar (on MAC)?

Thanks
Andaleeb

3 Messages

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100 Points

7 years ago

I have tried leaving it open for extended periods, 20-30 min. It just continues to say that it is syncing. Usually talking about 4-10 photos and a couple of short videos, I don't think it should take that long.
I have Dropbox set to sync photos and videos, and it does so in a couple of minutes with never an issue.

2.2K Messages

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40K Points

7 years ago

Craig-

If you tap on the cloud icon from the library view, how far along does the status go. Does it take a very long time or does it never complete uploading? Generally, if I add 10 photos to my library from my camera roll, it is done in 2-10 minutes depending on the speed of my wifi or 3g. I usually leave the app open so they can complete, but sometimes I close it and if it does not complete in 10 minutes, it completes the next time I open it. Are you syncing videos or photos? Can you try an upload with photos only and video only to see if one or the other is the cause?

Pattie

3 Messages

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100 Points

7 years ago

I deleted the app; re-installed and it is now working. I will post again if the same problem pops up.

Thank you for all the replies.

2.2K Messages

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40K Points

7 years ago

OK, thanks for the update.

Pattie