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1 Message

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80 Points

Thu, Nov 8, 2012 4:42 AM

Closed

Answered

Revel: how can I recover photos I deleted from my carousels?

Como puedo recuperar mis fotos, que tenía en mis álbumes. Me los borro.

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Responses

806 Messages

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14.7K Points

8 years ago

Hi Manuel

I will send you an email to help you further.

15.1K Messages

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195.8K Points

8 years ago

>> translated

How I can recover my photos, I had in my albums. I delete them.

1 Message

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60 Points

Now I have a same problem. My friend recommend the recovery tool. Do you konw more about this?

242 Messages

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2.8K Points

If you deleted photos from your Revel libraries they are gone from the Revel server and system and there's nothing Adobe can do to retrieve them. If you still have the original source images from your device or a hard drive (The images you originally used to add to your Revel libraries) then you can reference those as Revel will only delete the copies in it's ecosystem. Hope this helps. 

2 Messages

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72 Points

8 years ago

hello,
I deleted some pictures from my iPhone and when I did it deleted them from my carousel! they were very important contacts that I cannot get back.. how can get those pictures of my contacts back? this is very important. thank you

806 Messages

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14.7K Points

8 years ago

You may have used images from your Camera Roll as Contacts images, but Revel has no access to the Contacts version of images, and could not remove or restore such images.

Once imported into Revel and uploaded completely, images will persist in the Revel cloud as long as your trial or subscription remains active. Photos deleted from your phone's Camera Roll should not disappear from Adobe Revel.

Can you check your Revel account from another device (iPhone, iPad, etc), or from Mac? If so, do you see your images there?

If images are safely stored in the Revel cloud online storage, they can be saved back down to you iPhone Camera Roll (or Mac hard drive).

2 Messages

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72 Points

8 years ago

I deleted some pictures from my iPhone and they also deleted from my revel, I need those pictures because they were very important contacts. how can I get them back? please email me at
Natalie.ann77@yahoo.com
thank you! this is urgent

This reply was created from a merged topic originally titled
Revel: My carousel deleted pictures that I needed from may 2012.

806 Messages

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14.7K Points

Hi again, Natalie

I tried an account health scan on the email address you mentioned above, but no Revel account is linked with that address. I will send you a private message to get info I need to help further.