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5 Messages

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114 Points

Mon, Jan 18, 2016 1:55 AM

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Revel: Downloader showing error

Need help. After receiving email that Revel is being deminished soon, I got downloader for getting my pictures onto my laptop. Then after unzipping it, I clicked on the application and getting error saying "missing procedure entry point SHGetPropertyStoreForWindow in dynamic link library SHELL32.dll" in Japanese as my OS is inJapanese. I am unable to start the app because of the error.

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Champion

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2.6K Messages

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33.7K Points

5 years ago

What OS are you using, XP?

Also, after unzipping the Adobe Revel Downloader from it's zip file, I see dates back in November, not current dates like you show, though I'm on Windows 10.

Here is where I downloaded the ZIP from:
https://www.adoberevel.com/download

And here is what I see for dates:

5 Messages

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114 Points

5 years ago

It is Windows Vista. I have deleted the folder and tried from your link above but getting the same error and current dates...

Champion

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2.6K Messages

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33.7K Points

I am using WinRAR to decompress the ZIP to a folder. It must fix up the dates of the files back to the original. I tried Copy/Paste out of the zip into a folder using Windows Explorer and I see the current dates like you have them, so it doesn't indicate a problem, just a difference in the sophistication of the decompression method.

I don't have a way to test on a Vista computer. Setting Vista as the compatibility option on the EXE doesn't break it for me on a US-English system. Without being able to test on other systems, I can't tell if it's the OS or the language that's causing issues for you.

I can get the program to run (on Windows 10) using the Windows 95 compatibility option and I notice the close, max, restore icons are older style like on your Vista version so maybe it'd work. Compatibility is one of the EXE's Properties tabs, I think.

Otherwise, the best thing might be to find someone else with a newer OS or different OS language and see if they can download your Revel content and put it up on dropbox or google-drive or wherever and let you download it from there.

Revel ceases to exist Feb 26, 2016 so you have a little over a month.

Champion

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2.6K Messages

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33.7K Points

And Adobe current main software only works on Windows 7 or newer, so if the Revel Download program has been developed using the same tools it may also have the same minimum OS.

5 Messages

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114 Points

I will try to find another machine then.

708 Messages

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7.3K Points

Hi Mie,

Yes, Steve is correct. The Adobe Revel Downloader works on Win 7 and above. We are working on another option for those that have the older operating systems. If you cannot get access to a Win7 or above computer we'll have an option for you probably by next week.

Glenyse

5 Messages

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114 Points

5 years ago

I look forward to your update on the option you mentioned before spending some money to buy a machine with Win7 or above!

708 Messages

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7.3K Points

Hi Mie,

I will be sending you an email with more information.

Best regards,
Glenyse

5 Messages

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114 Points

5 years ago

Thank you so much Glenyse!