Photoshop.com: When I'm creating a user account for Photoshop.com it asks me to create a "Personal URL." What is it, and how it it used?

Oh, and I believe that I stated that I attempted to enter a valid value in the input box in the extend your Adobe Id screen.

Sorry, I wanted to try and keep all the Personal URL questions here so we'd have one FAQ on it. So the submit button does nothing and there's no error given?

It looks like you were able to log in and post a comment, did you use something different than your Adobe ID to do so?

I'd suggest trying some basic internet troubleshooting. You've tried multiple browsers, which is good. But also, try clearing out temporary internet cache and cookies. Also, try clearing Flash's browser cache (http://www.macromedia.com/support/doc....

Not sure this is worth it to me. If you tell me which domain photoshop.com is using to store data in my flash storage settings, I'd delete that one, but I have several flash web apps which I don't want to whack their storage (including my own developed apps).

Also, I'm not that interested in using photoshop.com, not interested enough to be told to "try some basic internet troubleshooting"...... If I wanted to, I could watch the HTTP session via fiddler, or use firebug to debug the javascript though I'm willing to bet the javascript is obsufacted and compressed.

I'm also a bit frustrated that my potential *bug* report got merge in with a general "what is this feature that I don't understand" help support area. Now I'm getting emails that don't pertain to the issue I'm having.

Since there was a get satisfaction link on the log in page I was interested in posting feedback on what could be a bug. I thought, as one developer to another, I'd try help. I know how difficult supporting multiple browsers can be and I was interested in potentially helping out. Instead I've been moved to thread that I am not interested in and diverges from my original goal: solving my problem and/or helping your team.

After developing 50 some web applications since 1996, I'm not that excited about getting lumped in with the group of people that get the "try deleting your cache" response.

Hum... it also looks like one of my email replies is not posted here.

I was able to post a comment/feedback to get satisfaction because I have a get satisfaction log-in. I previously used get satisfaction to support my own products.

In an effort to help: I was just able to log in (with out clearing anything) using Chrome, via going straight to www.photoshop.com. I was originally trying to log-in via a "Join Group" link that my father sent me.

Now that I am logged in, the "Join Group" link does not take me to the group album.

Also, it looks like the personal url I entered was saved. When I went directly to www.photoshop.com and logged in via my adobe id, the site did not ask me to enter a URL and I am able to go directly to visualjc.photoshop.com.

So, to summarize, please try these steps to reproduce:

- Send a join group album email.
- Click the link on a web browser that is not logged in.
- You should see "create an account" page
- Instead of creating an account, click the sign in button.
- Sign in with an adobe id that is not associated with a personal URL.
- Verify that the log in dialog closes and the user is able to use photoshop.com. * This is the step that didn't work for me on both IE8/Chrome 12 - the dialog didn't close - no error message.

Also.... I just thought of this.

My dad sent the Group Album to my personal email address. My adobe id is associated with my work email address. That might be a needed step to reproduce the behavior I'm seeing.

Sorry. The merge was my bad. I jumped the gun a bit. We appreciate that you're reporting an issue. We haven't seen this issue before, so I think Brett was trying to figure out what other debugging steps you've tried. We have to start with the basics as we don't know each users skill level based on an initial post.

Thank you for the response Jeffery. I understand that your team doesn't know my technical knowledge at all. I had responded to one of your questions via "respond" in email - vs coming to getsatisfaction.com. In that email I had stated that I was a software developer and used getsatisfaction.com for my own apps - which didn't get posted here - which explains why someone would start with the "try clearing your cache". One of my favorite support *tricks* comes from Microsoft. MS would tell people who called support complaining about their mouse not working, that dust gets in the mouse port, and then would asked the person on the phone to unplug and re-plug in their mouse; instead of asking: "Did you plug in your mouse?" because 90% of the people would say they did, and would be offended, even though they had forgotten to plug in the mouse.

I'm willing to bet, if your team tries the steps above, but addes in logging into photoshop.com with an Adobe ID with a different email address than the invitation to join a group album, you'll see the behavior I was.

Anyways, back to work for me and thank you for the follow up.

Cool. GetSat is a nice platform but we've only been using it for a few months. Thanks for your patience. We'll have our QE give those steps a whirl. Cheers.

It's personal, choose what you want.

For example, I chose visualjc. You could chose mijank if you wanted.....