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Adobe Photoshop Family

3 Messages

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90 Points

Thu, Dec 13, 2012 2:36 AM

Closed

Photoshop.com: Message: ticket has expired

When I sign in on my account and I go to any of my albums, my profile, etc it tells me that my ticket has expires and lets me get no further Why?
I thought the account was free

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Responses

15.1K Messages

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195.8K Points

8 years ago

Which product are you using?

Which version?

What is the actual message?

3 Messages

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90 Points

8 years ago

I use my photoshop.com account which I set up by downloading photo express
When I log in I get to myphotoshop.com but when I try to use any of the features it tells me ticket expired log in again after which it goes in a loop The link to my pictures on face book does not work any more. I was working fine about a week ago

Adobe Administrator

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391 Messages

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6.2K Points

8 years ago

Can you try using a different browser or clearing your browser's cache to see if the problem continues? If so, please let us know specifically which features that are causing this.

Thanks,
Peter

3 Messages

 • 

90 Points

8 years ago

I switched from firefox to internet explorer and it now work fine. Thank you Peter.
It is odd that that should be so, Regards Gerry

Adobe Administrator

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391 Messages

 • 

6.2K Points

8 years ago

If you want to use Firefox, try the following:
- Select "Tools" in the menu bar
- Select "Options"
- Select "clear your recent history"
- On the screen, select "Cache" (don't select others, unless you want to clear them)

Then, restart your browser. That should fix this problem.

-Peter