julie_banks's profile

1 Message

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120 Points

Sat, Jun 23, 2012 9:21 PM

Photoshop: Why can't I save in JPEG?

I have photoshop CS5 and yesterday when I went to "Save as" I no longer could save in JPG or several other formats....Help!!!! thanks...btw, I would really like to talk to a human who can help me with this issue. Does anyone have a customer service number???

Responses

361 Messages

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6.9K Points

9 y ago

Go to:- Image - Mode and make sure your document is 8 bits/channel

3 Messages

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80 Points

Thanks, it is but still not working

1 Message

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62 Points

I solved the problem by taking Paul's advice to Go to:- Image - Mode but then chose RGB Color

1 Message

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84 Points

Thanks, it worked. 

6 Messages

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122 Points

Wow, that's what I call a delay as f :D. Btw. thank You, Wendy's Steadmans solution worked for me :)

1 Message

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60 Points

Thanks its working

2 Messages

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80 Points

JPEG -> RGB, 8bits. I also used LAB and after I changed RGB it worked properly 

4 Messages

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102 Points

I have same jpg 'save as' problem.  I can save as long as I flatten first, which was never an issue before because ALL file formats were available in the dropdown.  Now I have to stop my workflow to flatten to save and it's already set to 8-bit/RGB.   

I just updated PS 2021 with the most recent update as of 5/24/21.  

(edited)

1 Message

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60 Points

Same! I just figured it out I think. They added a "Save a copy" feature to make jpeg (etc) exports, so you don't accidentally forget to save a psd and lose your work.

4 Messages

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102 Points

I hadn't noticed that.  For the product I put out , I don't save every layered file because I'd have a room floor to ceiling with hard drives , but it does seem weird that there are so few file options under save as.  I guess I'll have to train a new muscle memory and go to save a copy.  WHy do they fix things that aren't broken and ignore things that are still a problem.  Sigh. Thank you for the super quick response.  I googled and not one post that mentioned 'save a copy'.  Didn't see anything like, 'oh , you won't be able to save jpg formats (the one format most consumers need) using the same save feature, we ADDED another 'save a copy' so you have to save two things or one thing, you figure it out, you're welcome!"   I'm grateful for help, thank you!

3 Messages

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92 Points

This is so crazy why would we need save a copy it is exactly the same thing as SAVE AS. All the did was mess with everyone's work flow. Now I have to try and remember yet another new keyboard shortcut. Looking into removing the update.

1 Message

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60 Points

I'm with you @Kelly Hoffman!!

Plus I don't want it to say 'copy' in the file name. This update is just adding extra time to my workflow I just don't have. Did you figure out how to remove the update?

1 Message

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62 Points

Thanks @brocktonTK ! I had the same problem with saving documents as PDF. It works with 'Save as copy'. :-)

2 Messages

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74 Points

Unbelievable. I nearly pulled my hair out this morning after the update. Completely disrupted my work-flow and will add unnecessary adjustments to the rest of everything I do on the platform. I haven't once forgotten to save my working file as a PSD (PS already prompts you to do so when you attempt to close the file w/o saving) so why add this now? 

Thank you to everyone that responded. I was fishing through non-solutions from years past. Hopefully Adobe reverses this bonkers update.

2 Messages

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70 Points

I saved as a copy and it worked.  Don't like it, but it worked for me.

18 Messages

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334 Points

Luckily this time they added the option to turn off a ridiculous new feature...Just go to preferences - file handling and check 'use legacy save as' if you want it to return to normal, or uncheck 'add copy' if you dont want it to add a copy at the end of the name when you use save as copy

15.1K Messages

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195.8K Points

9 y ago

JPEG only supports 8 bits/channel, in RGB, CMYK or Grayscale. Those are the limitations of the file format.

If your document is not in those modes or depth, then it cannot be saved as JPEG, and thus JPEG would not be listed in the available file formats.

1 Message

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60 Points

Mine is 6 bits/RGB. Still having an issue. Why?

3 Messages

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80 Points

Mine too .. still not working

1 Message

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60 Points

i thank you..mwah.! ,ore power guys...

2 Messages

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80 Points

@chris_cox_2148894

I have image ready and also have the same problem of not being able to save in jpg format.

 

1 Message

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60 Points

Whenever i save as Jpg it never shows up in my documents

1 Message

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60 Points

If your image mode is Duotone, it won't let you save. Change it to CMYK or RGB

6 Messages

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312 Points

9 y ago

Thank you, Chris. It's nice to have a knowledgeable person respond with the answer. I wish that jpg would be in the list of formats, and then, when selected, I would be told that the file would be converted to 8 bits.

15.1K Messages

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195.8K Points

In Photoshop CS6, it is handled automatically for 16 bit/channel documents.
But 32 bit/channel can't be converted automatically, and other image color modes can't be converted as easily.

1 Message

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60 Points

thank you Chris you are very helped!

3 Messages

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80 Points

6 y ago

i have the same issue - it's all set up in 8bit when photoshop opens, then i start scanning and it only gives me options to save it in tiff or png!!!! is there an emoticon on WTF????!!!! and for a techrecharge!!! and what's up with this no customer service business!!!! I'm paying for this useless photoshop shitware - the least you can do is to have some customer service number! is there an emoticon for a holes ?
I'm not doing anything differently - what's wrong, why is it doing all of a sudden?

15.1K Messages

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195.8K Points

Double check the color mode, and bit depth of your document.
Also, JPEG has size limitations that TIFF and PNG do not (65,000 pixels in either dimension JPEG, versus the 300,000 Photoshop limit for TIFF and PNG)

My guess is that your scan is over 65,000 pixels in at least one dimension.

3 Messages

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80 Points

6 y ago

and this :
"Get emotional! Describe how this topic makes you feel.
Pick a face to let everybody know how you feel."

is downrite insulting, how about a customer service phone number ?

15.1K Messages

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195.8K Points

The customer service phone numbers are listed on Adobe's website, or a google search can get you to them even quicker.

1 Message

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60 Points

5 y ago

CS6 requires higher screen resolution than 1024x600, to access all format on the "save As" drop down menu

15.1K Messages

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195.8K Points

Yes, the stated minimum screen size is 1024x768.

1 Message

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80 Points

You know, I just re-installed Photoshop CS6 because of a computer crash.  One of the first things I tried to do was to convert some photos of x-rays
from Bmp to Jpeg.  Wasn't getting the Jpeg in the dropdown menu as an option.  Then I saw all the minimum size requirements being suggested
here.  My photos were well within those parameters.  Still no Jpeg.  Then I thought, "What about other settings?"  I looked at Image--> Mode. 
I saw that my default setting was "Indexed Color."  I changed it to "RGB Color." And voila!  Jpeg appeared as an option.  Happy! Happy!  Try
fiddling around with the Mode settings.  Hope this helps somebody.

1 Message

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62 Points

Yes. Thank you so very much!

3 Messages

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80 Points

Hi there, So i went to Image/Mode, my channel is 8 bits, my colour RGB, Ssave as ... drop down shows jpeg ... but try to save and it doesn't work, still tells me it's a programe error ... anyone help ??  Pulling my hair out right now !!!

1 Message

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60 Points

3 y ago

100% possible your picture is in Indexed color mode. Make sure your picture should be in RGB mode. Go to Image>Mode>RGB Color. 

1 Message

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60 Points

2 y ago

set color mode RGB and 8bit chanel from menu bar image--> mode , then you find all type file format for saving file

Champion

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3.6K Messages

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60.6K Points

2 y ago

Check the posting date before you answer. It does not make a lot of sense to answer a question that is years old...

1 Message

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60 Points

Yes it does, because people do searches and find it.

3 Messages

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80 Points

1 y ago

I have Photoshop and when I try to save my work as a jpg it appears to work but then the files do not preview and when I try to open them I get invalid jpeg marker type found.   I try to make the file over and over and they are almost always corrupt.  some files form normally, they preview and reopen fine.  I am so frustrated.  lots of listings about opening corrupt files but nothing about stopping adobe from making them. I need to be able to save my work as valid jpg files. 

Adobe Administrator

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15.9K Messages

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296.4K Points

How are you saving the files as JPEG? Save As, Save for Web, Export As? What OS? 

This almost always happens when you save a file as a different file format from JPEG (PSD, TIFF, PNG) and put a .jpg extension on it. https://helpx.adobe.com/photoshop/kb/error-invalid-jpeg-marker-displays.html

3 Messages

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80 Points

when I am done working on a psd file I go to "save as" and then scroll down to jpg.    The file appears to save fine. The extension is correct. there are no secondary extensions or anything. When I go to open the file I just made, it has no thumbnail and does not open.    My computer is a PC with windows 7 professional.   When it does not work I have tried to copy the psd file to a new psd file and flatten everything and try again.  But it does not help.  I believe I am doing everything correctly but somehow Photoshop or my computer is still creating incomplete jpg files that do not reopen.  The corrupt files do not open on any other program.  when I go to save for web.....   it says the file is too large for this.   when I go to export it gives me only two option. Path to illustrator .ai or something called zoomview???  but that does nothing and no option for jpg or any thing else.   I create digital art that has to be a jpg for the printer.  I also create repeat and single print images for fabric that need to be jpg files to be sent to the printer.

3 Messages

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80 Points

I started this and everything in terms of my settings are correct.  I saw a comments about RGB.   Can CMYK work for  jpeg.   I do photographic printing and was told CMYK was better.    In any case everything seams fine and my computer will actually give me jpg as an option and it makes a jpg file.  But the file is corrupt and will not reopen.  Is there a file size limitation?  If there is a problem with my computer or photoshop itself is there a way to fix whatever program is actually writing the jpg.  literally one in 10 jpg. files I create are fine, all the other ones do not open.  So I am forced to save over and over with modified names till one works.       

1 Message

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60 Points

4 m ago

save your project as psd , open a new project panel with the setting of rgb colour,8bit and transparent background, then drag and drop your old psd project file. thats all now you can save the file as any format like jpeg.

1 Message

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60 Points

1 m ago

If you cannot for some reason access other format options like JPEG when using File > Save As, maybe File > Save a Copy will help.

1 Message

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60 Points

1 m ago

I have same problem with you. Besides My all photoshop file have changed that I can't save as jpeg or PNG. I already checked RGB mode/8bits.

(edited)

1 Message

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60 Points

1 m ago

I tried the same as suggested by the paul-riggott, *Go to:- Image - Mode and make sure your document is 8 bits/channel*, but it didn't solve my problem.

Please help me out

1 Message

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60 Points

1 m ago

Just in case anyone else has this problem. I had the issue of no other options showing up when I tried to save. I had everything set as usual and as recommended above- 8bit, RGB, NOT a large file, etc. Still didn't work. I had to do "save a copy" and magically all the save options reappeared. 

2 Messages

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70 Points

YOU GET THE GOLD STAR!!!!!! All of a sudden, I could not save my files as a JPEG, even though my RGB was selected and the file was 8bits. As soon as I made any changes, it would only allow saving as a PSD, TIFF or Large Document Format PSB. But your are right, saving it as a copy brought back all the options.

THANK YOU, THANK YOU!!

1 Message

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60 Points

Although the thread was started years ago, it's been helpful to me bc suddenly I couldn't save as a jpg. WTF! Now I have to pause and think in the middle of a workflow that was like breathing. And my images are already 8 bit, RGB, so that ain't it. @Kelly Hoffman how did you remove updates??

1 Message

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60 Points

Good Gawd! So frustrating they changed it at all. Busy working and it comes to a screeching stop to figure this crap out. Thanks for the post - I'll just have to use save as copy now...