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Adobe Photoshop Family

4 Messages

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130 Points

Sun, May 6, 2018 8:04 PM

Photoshop: Closes every time I try to open or import a file

Will someone at Adobe PLEASE help me with the Photoshop that crashes every time I try to open a file. I've submitted the info via the report and issue when the software crashes. I've IM you via Photoshop on Facebook. I've posted on your Facebook page. Both times on Facebook you ask for the details and never get back to me. What do I have to do to get you people to support your product?! I guess it's ok to take my money and not do anything to fix your products!!!!!!!!!!!!!!!!!

Responses

Adobe Administrator

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15.8K Messages

 • 

295K Points

3 years ago

Sr. Product Manager, Adobe Digital Imaging

Adobe Administrator

 • 

15.8K Messages

 • 

295K Points

3 years ago

Were you able to get this resolved with support?

Sr. Product Manager, Adobe Digital Imaging

Adobe Administrator

 • 

15.8K Messages

 • 

295K Points

3 years ago

Looking at your crash logs, it looks like the graphics driver is crashing. https://helpx.adobe.com/photoshop/kb/troubleshoot-gpu-graphics-card.html#Troubleshoot

Sr. Product Manager, Adobe Digital Imaging

4 Messages

 • 

130 Points

3 years ago

Updated all drivers possible, PS still crashes when I try to open any file.

Followed all your other links with no luck.