Photoshop: Closes every time I try to open or import a file

Will someone at Adobe PLEASE help me with the Photoshop that crashes every time I try to open a file. I've submitted the info via the report and issue when the software crashes. I've IM you via Photoshop on Facebook. I've posted on your Facebook page. Both times on Facebook you ask for the details and never get back to me. What do I have to do to get you people to support your product?! I guess it's ok to take my money and not do anything to fix your products!!!!!!!!!!!!!!!!!