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Adobe Photoshop Family

4 Messages

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120 Points

Mon, Mar 17, 2014 3:58 AM

Photoshop CC crashes when printing

working fine until I wanted to print - clicked file print then it gave this error message and closed.
photoshop cc stopped working
Had already updated and checked it updated - working to a deadline and very frustrated

Responses

15.1K Messages

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195.8K Points

7 years ago

Have you installed all the Photoshop updates? You should be on version 14.2.1.

What OS version are you using?
What printer make and model?

Crashes when printing are usually due to bugs in the printer driver software. Have you tried updating your printer driver?

4 Messages

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120 Points

7 years ago

Yes updated today.
cannot get past clicking file then print and even before the print dialogue come up it
has a pop up Adobe Photoshop CC has stopped working
see picture


thanks

15.1K Messages

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195.8K Points

OK, so it's a printer driver issue, probably just trying to load the last used settings (we've seen similar driver bugs before).

You can try deleting the Photoshop preferences, which will remove the last used print settings. If the driver doesn't flake out again, that should be the end of it. But some drivers fail to read their own settings correctly, and need to be updated from the printer manufacturer's website.

4 Messages

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120 Points

Thanks but how do I delete the Photoshop preferences?

1 Message

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60 Points

same issue with my Mac... Photoshop CC keeps constantly crashing when selecting "print".

5 Messages

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100 Points

Go to Youtube... wotch this video... 
You can fix it . well
https://www.youtube.com/watch?v=pnll2dl211c

4 Messages

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120 Points

7 years ago

Just updated the new bug fix but still cannot get to the print dialogue box to choose any of the printers - so have no idea which printer needs an update as each one prints fine from other applications? apologies not an It person

110 Messages

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1.2K Points

6 years ago

Tuckfield:

This seems like the same problem I have had. There is a long thread on this at
http://feedback.photoshop.com/photosh...

I have found the problem to be
1. You have to previously used a printer that doesn't play nice (or have the spooler turned off).

2. The file being printed has incompatible printer information, ie if Photoshop didn't crash you would get the following message:
"The saved printer information is not compatible with this version of Photoshop or the saved printers is no longer available".

I have been able to reproduce this problem with a clean loaded Windows 7 machine with no drivers installed, but have been unable to convince Adobe to resolve the problem.

Allen

15.1K Messages

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195.8K Points

We can't resolve a problem we can't reproduce.

3 Messages

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80 Points

I have covered the net looking for a fix for this crash. Other applications address the printer without a problem. PS CS6 under Win 7 64 bit crashes. I have uninstalled and reinstalled the printer using the driver from Samsung website for the CLP 775. I have done a cold boot too. Still crashes.

110 Messages

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1.2K Points

Greg:

Sorry.. you most likely are effected by this bug on this thread. You are unlikely to get any help from Adobe, nor Samsung. They both will point the finger at each other. On this thread I have posted workarounds (the best is to use CS5).

Allen

15.1K Messages

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195.8K Points

The problem is with the printer driver, and can only be fixed by the printer vendor.

3 Messages

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80 Points

I have been using this software for two years. It used to work. Now it does not. If it were the printer driver, why does every other application except CS6 function flawlessly?

3 Messages

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80 Points

Also, why do others seem to have this problem and are not using Samsung CLP 775 but a host of other printers?

15.1K Messages

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195.8K Points

Because most other applications are not using the newer printing APIs that Photoshop uses. We keep testing these bugs, and finding bugs in the printer drivers, especially when they fail to read old print settings like the OS standards say they are supposed to.

110 Messages

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1.2K Points

Greg:

There are a lot of printers that have this problem. When you call the printer companies they say it is not their problem, their printer work with every application but Photoshop. Best I can tell Adobe has done little outreach to the printer companies. I got pretty high up the Ricoh's support network and they claimed they had never been contacted by Adobe.
I still maintain that Adobe *could* solve the problem for many printer drivers that fail, but I'm told that I don't understand the problem. Of course I can implement a sequence of commands that avoids the problem 100% of the time, seems like that seem sequence could be coded in the print code to avoid the problem.

Allen

15.1K Messages

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195.8K Points

Adobe has worked closely with the printer manufacturers - but mostly with driver developers, not tech support phone answerers.

110 Messages

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1.2K Points

6 years ago

Chris:

As I explained a couple of months ago, I have a machine which had a clean install of Windows 7 64bit and Photoshop CS6. No drivers, no other programs installed. It has this crash when the print spooler is turned off and try to print. The crash log look just like the ones I get on other systems when it crashes with the spooler on, so I think the failures are the same. I have reproduced this failure on multiple machines.

I offered to bring the system to your office, however I don't actually think this is necessary.. just turn off the spooler and print a document which doesn't have a print profile that Photoshop understands ie "The saved printer information is not compatible with this version of Photoshop or the saved printers is no longer available". It does take both conditions for the crash to happen.

That said, I'm more than willing to bring the machine in if we can get on the road to fixing this problem which is in both CS6 and CC (but not in CS5).

Allen

2 Messages

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70 Points

6 years ago

I have the same issue, win 7 64 bit Photoshop 2014CC latest update done, when trying to print I get the PS2014 has stopped working box as previously posted above.
Really fed up with this it is not the first time, I have had this issue, but today I need stuff printed asap, if someone has a solution please let me know.

Thanks

110 Messages

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1.2K Points

6 years ago

Gordon:

There are some workarounds, but none very pretty.

1. Use CS5.1, (problem was introduced at CS6).

2. Open a new document, and slide all your layers into that document. That will print fine.

3. Figure out which printer is causing the problem. It is not printer you are trying to print to, it is the last printer used. Once you figure out which printer it is, then make a note that every time you use that printer, that you need to "print" to a safe printer. You don't actually need to print, just open the print dialog box, and then press done. That will make the last printer a "safe" printer.

Adobe says the problem is a driver problem. Part of that is understandable, it definitely is related to particular drivers, but the universe of those drivers seems pretty big. I have been able to reproduce this problem with no third party drivers, so there definitely some Photoshop problem. On top of that, I have no other applications that crash on printing other than photoshop.

Allen

2 Messages

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70 Points

6 years ago

Thank you for taking the time to respond, I have managed to get it working again, after powering off, removing power cables and then firing up after 10 mins, seems to be fine for now, I agree that a printer that was working fine and works with other programs should not be causing PS to crash.

Cheers

110 Messages

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1.2K Points

6 years ago

Gordon:
Glad to hear it is working again, but the crash *will* come back. Just hope you have saved before you print, or you will lose all your work.
Allen

1 Message

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10 Points

4 years ago

Having experienced the same problem myself after installing a new printer, I find the only way I could get anything to print in PS Prints fine that way. Frustrating, and I lack the technical know-how to understand why, how, what etc., but it's a work around and achieves the result of actually printing, so result!

1 Message

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60 Points

2 years ago

For me, the "creating a new document and moving the layers" things doesn't work. No matter what I do in photoshop the second I hit "print" whether from the drop down or the shortcut on the keyboard it crashes without the print dialog box ever showing up.

Adobe Administrator

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15.5K Messages

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291.6K Points

What version of Photoshop? What OS/version? What printer model/driver?

Have you tried uninstalling the driver and reinstalling the printer driver?

Sr. Product Manager, Adobe Digital Imaging

110 Messages

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1.2K Points

I’m surprised you send people down this rathole when this is such a known problem. Bskulls problem sure has all the symptoms. I think a more compassionate answer is this is a known problem with a collection of printer drivers and we have not fixed it 5 years so don’t expect it to be fixed anytime soon. Purchase a new printer and hope it solves the problem (best I tell is that Samsung laser printers to this day still have the problem). While I have given up that adobe will fix this, it sure would be nice to have a list of known incompatible printers so users don’t hit there head against the wall for no reason.