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Adobe Photoshop Family

8 Messages

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200 Points

Sat, Nov 12, 2016 3:50 PM

Photoshop CC 2017 has stopped working Windows 10 no Lavasoft

I too keep having Photoshop (and Dreamweaver) fail after loading with the dreaded "has stopped working" message.  I do NOT have Lavasoft installed. Dreamweaver CC2015.5 & CC 2017 also dies with the Exception code: 0xc0000095

Faulting application name: Photoshop.exe, version: 18.0.0.53, time stamp: 0x57fde9fdFaulting module name: unknown, version: 0.0.0.0, time stamp: 0x00000000
Exception code: 0xc0000095
Fault offset: 0x0000024549bd1612
Faulting process ID: 0x3d4c
Faulting application start time: 0x01d23cf762c6744e
Faulting application path: C:\Program Files\Adobe\Adobe Photoshop CC 2017\Photoshop.exe
Faulting module path: unknown
Report ID: afa8d406-ce58-43f3-8a39-6a4304c6c493
Faulting package full name: 
Faulting package-relative application ID: 

Responses

Adobe Administrator

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15.8K Messages

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295K Points

4 years ago

If you create a new Admin user account and run from that user, does everything launch OK? https://helpx.adobe.com/photoshop/kb/basic-trouble-shooting-steps.html#permissions

Sr. Product Manager, Adobe Digital Imaging

8 Messages

 • 

200 Points

4 years ago

this is the error I get when running from the windows Admin account:
Log Name:      ApplicationSource:        Application Error
Date:          12/11/2016 16:18:54
Event ID:      1000
Task Category: (100)
Level:         Error
Keywords:      Classic
User:          N/A
Computer:      windows8
Description:
Faulting application name: Photoshop.exe, version: 18.0.0.53, time stamp: 0x57fde9fd
Faulting module name: unknown, version: 0.0.0.0, time stamp: 0x00000000
Exception code: 0xc0000095
Fault offset: 0x0000020446f11612
Faulting process ID: 0x2a04
Faulting application start time: 0x01d23d00683e4cf5
Faulting application path: C:\Program Files\Adobe\Adobe Photoshop CC 2017\Photoshop.exe
Faulting module path: unknown
Report ID: 3f6d74c4-cd58-40b8-b399-0681ff5f5a1c
Faulting package full name: 
Faulting package-relative application ID: 
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">;
  <System>
    <Provider Name="Application Error" />
    <EventID Qualifiers="0">1000</EventID>
    <Level>2</Level>
    <Task>100</Task>
    <Keywords>0x80000000000000</Keywords>
    <TimeCreated SystemTime="2016-11-12T16:18:54.104817900Z" />
    <EventRecordID>26600</EventRecordID>
    <Channel>Application</Channel>
    <Computer>windows8</Computer>
    <Security />
  </System>
  <EventData>
    <Data>Photoshop.exe</Data>
    <Data>18.0.0.53</Data>
    <Data>57fde9fd</Data>
    <Data>unknown</Data>
    <Data>0.0.0.0</Data>
    <Data>00000000</Data>
    <Data>c0000095</Data>
    <Data>0000020446f11612</Data>
    <Data>2a04</Data>
    <Data>01d23d00683e4cf5</Data>
    <Data>C:\Program Files\Adobe\Adobe Photoshop CC 2017\Photoshop.exe</Data>
    <Data>unknown</Data>
    <Data>3f6d74c4-cd58-40b8-b399-0681ff5f5a1c</Data>
    <Data>
    </Data>
    <Data>
    </Data>
  </EventData>
</Event>

8 Messages

 • 

200 Points

4 years ago

please note: Dreamweaver 2014 is working just fine - but CC 2017 fails like this too

8 Messages

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200 Points

4 years ago

and I created a brand new local user admin account and got this
Log Name:      ApplicationSource:        Application Error
Date:          12/11/2016 16:18:54
Event ID:      1000
Task Category: (100)
Level:         Error
Keywords:      Classic
User:          N/A
Computer:      windows8
Description:
Faulting application name: Photoshop.exe, version: 18.0.0.53, time stamp: 0x57fde9fd
Faulting module name: unknown, version: 0.0.0.0, time stamp: 0x00000000
Exception code: 0xc0000095
Fault offset: 0x0000020446f11612
Faulting process ID: 0x2a04
Faulting application start time: 0x01d23d00683e4cf5
Faulting application path: C:\Program Files\Adobe\Adobe Photoshop CC 2017\Photoshop.exe
Faulting module path: unknown
Report ID: 3f6d74c4-cd58-40b8-b399-0681ff5f5a1c
Faulting package full name: 
Faulting package-relative application ID: 
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">;
  <System>
    <Provider Name="Application Error" />
    <EventID Qualifiers="0">1000</EventID>
    <Level>2</Level>
    <Task>100</Task>
    <Keywords>0x80000000000000</Keywords>
    <TimeCreated SystemTime="2016-11-12T16:18:54.104817900Z" />
    <EventRecordID>26600</EventRecordID>
    <Channel>Application</Channel>
    <Computer>windows8</Computer>
    <Security />
  </System>
  <EventData>
    <Data>Photoshop.exe</Data>
    <Data>18.0.0.53</Data>
    <Data>57fde9fd</Data>
    <Data>unknown</Data>
    <Data>0.0.0.0</Data>
    <Data>00000000</Data>
    <Data>c0000095</Data>
    <Data>0000020446f11612</Data>
    <Data>2a04</Data>
    <Data>01d23d00683e4cf5</Data>
    <Data>C:\Program Files\Adobe\Adobe Photoshop CC 2017\Photoshop.exe</Data>
    <Data>unknown</Data>
    <Data>3f6d74c4-cd58-40b8-b399-0681ff5f5a1c</Data>
    <Data>
    </Data>
    <Data>
    </Data>
  </EventData>
</Event>

1 Message

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60 Points

4 years ago

I have problems too with Dreamweaver 2017 . I want back the last version

8 Messages

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180 Points

4 years ago

I had same problem. No Lavasoft software. However I had lots of Lavasoft .dll pups hidden in never  land. Downloaded Adv cleaner and it found 147 instances of add ware. Many was Lavasoft. Ran cleaner and now my PS2017 in running perfect.

8 Messages

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200 Points

thank you SO MUCH, Charles! I found ADWCleaner  https://www.malwarebytes.com/adwcleaner/ and it fixed my pc! In my case it was the AVG toolbar and its friends which proved to be the problem. The first time I ran the program, it encountered an error during the cleanup. I restarted my pc, checked my most used software, which all still worked, ran the ADWCleaner again, and it completed successfully.

Both Photoshop CC 2017 AND Dreamweaver CC 2017 are now working for me! Hip Hip Hooray, and thank you SO MUCH 

8 Messages

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180 Points

Great. I cannot understand why these hidden adware .dlls and other adware  did not bother PS2015 but totally destroys PS2017. Adobe please respond.

1 Message

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82 Points

Adw cleaner just worked for me as well

1 Message

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82 Points

adw cleaner worked for me!

18 Messages

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270 Points

4 years ago

I have the same problem. Photoshop 2017 stopped working in Windows 10. It just hangs after the splash screen and the program interface appears.

8 Messages

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200 Points

please try the ADWCleaner fix - this solved my problem both with Photoshop and Dreamweaver

2 Messages

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80 Points

4 years ago

I have the same problem "Photoshop CC2017 has stopped working.  I do not have Lavasoft and AVG installed.

8 Messages

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180 Points

Lavasoft .dlls are hidden and you will not see them. Do try the ADWCleaner. Its free and no adware is in program. Its is worth a try.

8 Messages

 • 

200 Points

please try the ADWCleaner fix - this solved my problem both with Photoshop and Dreamweaver

1 Message

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30 Points

4 years ago

So disgusted...Photoshop CC2017 will not work with my Windows 10 upgrade...the program opens up and then it states that program has stopped working. I see a lot of people are having the same problem.

1 Message

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64 Points

same problem,is there any working solution for this problem. i have no lavasoft.dll and i ran malware cleaner, but it didn't fix the problem yet. please help