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Adobe Photoshop Family

4 Messages

 • 

116 Points

Mon, Apr 15, 2013 4:30 PM

Closed

Media Downloader Problems

After about 24 hours of downloading less that 2/3 (about 6000) of my files were downloaded and the Media Download keep saving it was paused because of activity at photoshop.com. When I restarted it, it started all over again, it should know what was downloaded and restart where it left off. Also skipping the jpeg files that were moved from photoshop.com would save me about 90% of the download time and not tie up photoshop.com for files I don't need download. A very poorly designed and thought out process for helping the customers who are being forced to move to Revel, manage their precious media files.

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Responses

3 Messages

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82 Points

8 years ago

download abort; We could not initiate your download now. Please try again later. If this problem persists, please contact Adobe support
I've followed every suggestion on website, and have even uninstalled/reinstalled media downloader. Have tried IE & Google Chrome. Adobe support is no support at all

2.2K Messages

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40K Points

8 years ago

OK guys, thanks. I will report that the problem still persists and see what we can do.

Pattie

1 Message

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60 Points

7 years ago

This issue is ongoing. I get this message each time on the FIRST photo downloading. Tried multiple PC's multiple networks, fails first time everytime.

736 Messages

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9.2K Points

7 years ago

Cherry,
Are you still having the download issues?
Did you install the latest Adobe Media Downloader?
Which error messages do you receive?
1. Install the Adobe Air application http://get.adobe.com/air/
2. Click on this link to install the Adobe Media Down loader
http://www.photoshop.com/misc/members...
Let me know if you are still having problems or not as I will investigate further.
Scott