dawagner's profile

37 Messages

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552 Points

Wed, Jul 31, 2013 9:15 PM

Lightroom: Intermittent Communication with D800E When Shooting Tethered in LR 5

I did not have this problem after LR4 added the Nikon D800/E to supported cameras. The communications link was solid. Ever since switching to LR5 I consistently loose communication (No Camera Detected) after a few minutes. I've tried three USB cables (two brand new) and the same problem occurs.

Sometimes relaunching LR5 solves the problem, Sometimes I have to restart. Even after relaunch or restart LR5 doesn't recognize that there is a camera connected and I have to retry many times to get communications back between LR5 and the Camera.

I've also updated to LR 5.2 CR with no change to this frustrating behavior.

If I switch to LR4, everything works fine tethered.

The Communication Error Dialog in LR5 box states, "There is a problem with tethered capture. Tethered capture is not able to connect with the camera. Please try restarting tethered capture or relaunching Adobe Photoshop Lightroom."

Anyone else having these problems?

Responses

22 Messages

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650 Points

8 y ago

Hm, I don't know about ratings. You might want to give it a try, there 's a free 60 day trial to download at nikon. It won't cost you anything but the time to test it. For me, although I didn't like the idea at first, it really helps and works.

Let me know if you get any satisfying solution and I hope you will find the key sometime.

37 Messages

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552 Points

8 y ago

I've reinstalled LR4.4 and I've been shooting for the past 4 hours with the same D800 that frequently looses communication with LR5.2. Either we're a very small group with defective cameras (though I've had mine back to Nikon to inspect the USB) or it's an Adobe issue (which I believe it is) that has to be addressed.

Since LR 4.4 works fine, it appears to me that Adobe left something out in the code in LR 5. So I'm destined to shoot in LR 4.4 and then import the captures to 5.2. Seems rather silly to have to do this, but that's my solution. At least it's not costing anything.

Where's Adobe on this conversation? I'd love for them to chime in here and comment...

37 Messages

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552 Points

7 y ago

Just got another D800. Now LR5 unexpected quits. One camera looses communication. One camera causes LR5 to quit.

Go figure.

22 Messages

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650 Points

7 y ago

Dear D.A., please have a look on nikons web site, 2.15.0 is the current version. It will work fine with current Mac OS X:

https://nikoneurope-de.custhelp.com/a...

I was also very sceptical, but now I am convinced. The wireless transmission takes in any case longer than LR to find and import in the automated folder. So I feel no speed penalty. Although I would prefer to shoot directly from LR.

Ever since doing so, I spend my time shooting, rather than fiddling around and let my models think I am not pro. Give it a try! Adobe for my opinion does not weigh tethered shooting enough because I think they have much more enthusiasts than pros to take care for. I believe they will leave us few alone.

Let me know if you find out new things.

22 Messages

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650 Points

7 y ago

... sorry I forgot: This is of course just my experience. I can only talk about my setup on Windows7 and D4.

I vever tried it myself on MacOS X

37 Messages

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552 Points

7 y ago

Martin,

Thanks for the update. FYI, I'm shooting tethered, not wireless, as wireless is too slow. I just went to the Nikon USA site and CCP PC is version 2.1.5, and for the Mac it's version 2.8. I'll give it a try.

D.A.

22 Messages

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650 Points

7 y ago

Let me hear how it works!

1 Message

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62 Points

7 y ago

For what it's worth, I'm having this problem with a 5D Mark III, Lightroom 5.2, and OS X 10.9. Just noticed it after updating to LR 5.

37 Messages

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552 Points

7 y ago

TETHER ISSUE RESOLVED! (Kind of, anyway)

I purchased an Active Repeater USB 3.0 cable in a last ditch effort to solve this, thinking there's something in the USB power and, yup, I've been running the camera all day without a single disconnect. Sounds good, right? Wrong.

No disconnects, that's true. But, sometimes, even though the camera never disconnects, there's a long delay in transferring files if there's a couple of minutes where the tethered camera sits.

The camera control works, the camera responds and makes a capture. I check the cards in the camera for the capture. Nothing. The capture seems to be in limbo.

Then 10 seconds pass or sometimes 30 seconds or more - then, all of a sudden, images transfer from the camera. If I start shooting more often with no rest time between captures, it starts to transfer files again quickly.

I don't get it. The camera stays in communication with my 2011 iMac (16GB RAM), but it's inconsistent in transfer times. Sometimes quick, sometimes slow, but it doesn't disconnect. Which is a good start. So I consider this my solution, as it allows me to shoot tethered without having to go back to LR4.

So, here's my final theory - Adobe juxtaposed a power setting in the code and thus, underpowered the Nikon somehow (although I also read there's a problem with Canon) via a software error. That's all I can come up with. However, it's cheaper than buying the rarely updated Nikon Capture Pro and faster than doing a watched folder.

This is what I purchased for 36.65 on Amazon- http://www.amazon.com/SIIG-Active-Rep...

I still wish someone from Adobe would look at this issue more closely. I'm considering this case closed.

D.A.

1 Message

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60 Points

7 y ago

I've been shooting tethered with my D700 and LR4.4 with no problems. I start shooting with a D800 and lost communication stops the session exactly as described above. Everything (cables, camera, computer) checked out OK. I still had the problem. I decided to plug the D800 into my USB 2 port instead of the USB 3 port. I now shoot flawlessly. I see no discernable speed difference in files transferred from camera to computer when I switched to USB 2 port. Life goes on!!!

I'm using a PC laptop with 16GB RAM. I am disappointed in Adobe.

Thanks for addressing this issue. If I have further problems I'll post them here.

John Williams

133 Messages

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2K Points

7 y ago

Please try the solution provided in this technote: http://helpx.adobe.com/lightroom/kb/y...

Let us know if it works.

1 Message

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60 Points

7 y ago

TinaC, it didn't help...still disconnecting D800. This time it happened during transfer file from the camera...LR didn't catch the file :(...cable is OK.