37 Messages
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552 Points
Lightroom: Intermittent Communication with D800E When Shooting Tethered in LR 5
I did not have this problem after LR4 added the Nikon D800/E to supported cameras. The communications link was solid. Ever since switching to LR5 I consistently loose communication (No Camera Detected) after a few minutes. I've tried three USB cables (two brand new) and the same problem occurs.
Sometimes relaunching LR5 solves the problem, Sometimes I have to restart. Even after relaunch or restart LR5 doesn't recognize that there is a camera connected and I have to retry many times to get communications back between LR5 and the Camera.
I've also updated to LR 5.2 CR with no change to this frustrating behavior.
If I switch to LR4, everything works fine tethered.
The Communication Error Dialog in LR5 box states, "There is a problem with tethered capture. Tethered capture is not able to connect with the camera. Please try restarting tethered capture or relaunching Adobe Photoshop Lightroom."
Anyone else having these problems?
Sometimes relaunching LR5 solves the problem, Sometimes I have to restart. Even after relaunch or restart LR5 doesn't recognize that there is a camera connected and I have to retry many times to get communications back between LR5 and the Camera.
I've also updated to LR 5.2 CR with no change to this frustrating behavior.
If I switch to LR4, everything works fine tethered.
The Communication Error Dialog in LR5 box states, "There is a problem with tethered capture. Tethered capture is not able to connect with the camera. Please try restarting tethered capture or relaunching Adobe Photoshop Lightroom."
Anyone else having these problems?
Responses
charles_murphy_5904191
5 Messages
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102 Points
8 y ago
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dawagner
37 Messages
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552 Points
8 y ago
Here's how I came about to this:
I had tested three different cables with no change in the problem.
Restarted LR and rebooted computer with no change.
Updated to LR 5.2CR with no change
Returned to LR 4 and steady communication with no breaks (this part is still a mystery).
Then, I borrowed a second D800 and a Canon ds1 MKIII and both cameras worked well LR5. There were no communication issues with the Nikon and a few disconnects with the Canon, which has a newly replaced USB socket, but not frequent enough to be a problem (once an hour)
With that, I had to question the camera.
Sent it off to Nikon for repair and upon receipt of the repaired camera, the problem stopped.
I can't say what it was that Nikon did, as the repair ticket shows they replaced the top cover (just the cover or does the cover contain electronics?), Check Communication (no other comment on that) and a firmware upgrade (the Nikon site makes no mention of any improvement in tethered communications).
It's the LR4/LR5 issue I can't figure out unless Adobe had made a change in the resistance parameters for cables or cameras that caused the intermittent connectivity and slow downloads and metadata issues (captures were being downloaded with a metadata warning that it had been changed in another program).
It's all a mystery, however the repair seems to have solved the LR5 connectivity problem.
My final suggestion is to try another camera or two to test with LR5 before faulting Lightroom.
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charles_murphy_5904191
5 Messages
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102 Points
8 y ago
0
0
dawagner
37 Messages
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552 Points
8 y ago
And, as added security, I've purchased a JerkStopper (what a name!) from tethertools.com which, in addition to the Nikon provided cable support that came with the camera, further keeps the cable connection nice and secure.
D.A.
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charles_murphy_5904191
5 Messages
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102 Points
8 y ago
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0
dawagner
37 Messages
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552 Points
8 y ago
But no disconnect.
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charles_murphy_5904191
5 Messages
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102 Points
8 y ago
0
0
dawagner
37 Messages
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552 Points
8 y ago
0
0
martin_hopf
22 Messages
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650 Points
8 y ago
Most of the time the behaviour is like this:
- LR reports camera connected, everything is ok and ready, LR shows correct and responsive exposure controls
- First shot is taken: immediately reporting the progress bar top left, immediately showing an empty thumbnail in the grid view.
- After a few seconds, tehered toolbar switching to "no camera found" for a while, then reports again "D4 found"
- Thumbnail never gets a picture in, Tethering bar is unresponsive, camera body controls are locked, Display shows "PC"
- after a few minutes, LR presents an error pop up which states "A problem wit h Tethering occurs.
- No use in restarting tehered mode or restarting LR. Only reboot works.
Interestingly in the task manager occasionally one can see more and more processes named "tether_nikon.exe" appear one after each error pop up(?), sometimes not.
When trying to do the same with camera control pro 2, things are stable. But ist is a little inconvienient to set this up each time. (Using Camera Control to transfer to the watched Folder, then autoimport in LR).
When I compare Versions and date of the diver files in LR and camera control pro, I find quite old versions in LR
So I am not really sure it is a HW problem of the camera because a) windows connection is ok, b) WiFi does not use the USB of the camera.
I strongly suspect Adobes tethering support being not very carefully looked after
So what is your newest experience with this topic? Any news? Or anybody happy?
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dawagner
37 Messages
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552 Points
8 y ago
Since my last report, I have experienced similar issues again, even with my recently repaired D800, including the blank thumbnails and progress dial on the capture bar that doesn't stop.
I'll agree that Adobe doesn't seem to be as supportive with LR tethering - starting with my Leaf Aptus 75, which they've never added support for.
Not as frequently as before, but enough to interrupt my shoots numerous times, LR5 looses communication with the camera. It's also happened a few times with my Canon ds1 MKIII. It's interesting that you compared drivers in different programs to find older drivers for your D4 (Is it the same drivers for the D800? They came out at different times.)
Considering that I shoot still life in the studio, I'm tethered 99% of the time. So this is quite a nuisance.
Not happy.
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david_bonnier_5962410
1 Message
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60 Points
8 y ago
We're exeriencing here the same connection issues with a couple of Nikon bodies (D800 and D3X). It's very erratic and happens randomly.
All bodies are connected through Nikon's WT-4
LR 5.2/Mac OS 10.7.5
What's LR team opinion about??
Thanks!
David
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dawagner
37 Messages
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552 Points
8 y ago
It's interesting that I believed my problem had been solved with a repair, but it didn't last long.
It's really frustrating.
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charles_murphy_5904191
5 Messages
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102 Points
8 y ago
Yesterday, I had some actual shooting to do and of course, it failed again after the first few shots. I only had to make about 20 shots total, but it dropped the connection 4 times during that 1 hour session.
This is a Canon 5D Mk. III, USB cable tethering to a MacBook ProRetina 15" running OS X 10.8.5, Lightroom 5.1 (since updated to 5.2).
Any suggestions?
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martin_hopf
22 Messages
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650 Points
8 y ago
Works flawlessly, no real speed penalty visible. Shame on LR for not being able to deliver and shame on Nikon for charging for what any other manufacturer gives out for free.
Still its working great. As a small candy, Camera control gives really convenient remote control with all the camera featurea and individual settings. It provides quite some overview.
And, really, as Nikon SW normally isn't the best I know, Camera Control does really not appear home-brewn as one might expect.
Give it a try, there's a trial version for free and keep shooting instead of messing. This is my final decision about this annoying issue.
What are you guys thinking about? LEt me know how you deal with it.
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dawagner
37 Messages
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552 Points
8 y ago
So, I'll have to pass on your suggestion. But thanks for letting us know you've also had similar problems.
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