morbius_242365's profile

5 Messages

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202 Points

Mon, Jun 30, 2014 1:19 AM

Latest Update to app on my iPhone on June 29 killed my Revel install!

The Adobe Revel app updated on my iPhone 4 just today, and now it won't open or work at all! It's app icon is kind of grayed out on the phone, and when I tap it, it does one of two things....either it just sits and says "Waiting...." underneath it, or it acts like it's reinstalling, as it says "Installing...." under it, but never completes! I've tried deleting it from the phone entirely, and redownloading, both directly through the App Store on the phone, and by downloading an resyncing with iTunes. Nothing has helped....so todays update has completely killed my Adobe Revel install, and I don't know to fix this!

This conversation has been merged. Please refer the main conversation:

Adobe Revel 2.3.2 is not installing on my Iphone 5s or on my Ipad 4rth gen. What can I do?

Responses

Adobe Administrator

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2.2K Messages

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40K Points

7 y ago

There is an issue that the Revel version 2.3.2 on iOS does not seem to install. We are working with Apple to resolve it as quickly as possible. We sincerely apologize for the inconvenience this is causing you. In the mean time, you can still access your photos on adoberevel.com from a browser and from our mac, win8, and android apps.

Pattie