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1 Message

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70 Points

Mon, Aug 17, 2020 4:33 AM

Incompatibility of Windows 10 version 2004 with Photoshop

My PC upgraded from Windows 10 version 1909 to 2004 on 7/24/2020. After that Photoshop crashes every time I tried to open a file. After troubleshooting with 3 Adobe technicians and tried a long list of various steps, I was told by the third technician that version 2004 is not compatible with Photoshop. I followed his advice to downgrade Windows 10 version 2004 to 1909, and Photoshop worked again.

This temporary fix worked for a little while, but now Windows 10 automatically upgraded to version 2004 without my permission and would not allow any downgrade anymore. As a result Photoshop crashes again. I feel Adobe should have a fix for this, but I haven't found it. Does anyone have the same problem, and know any fix to it? 

Responses

1 Message

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60 Points

2 months ago

same problem

3 Messages

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80 Points

10 days ago

I have the same problem.

To disable the use of the GPU in Performance Options has solved my problem, but I wait for a solution from Adobe.

My graphic card is a Nvidia GTX1050 with the latest driver installed.

Champion

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2.2K Messages

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37.1K Points

10 days ago

I'm using an Nvidia Quadro P2000 graphics card with Windows 10 version 2004 and have no issues with PS 21.2.4. What graphics card and driver version are you using?

3 Messages

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80 Points

8 days ago

Thanks to Burak Erzincanli I have found a solution for my problem. No more crashes, even using long and demanding working sessions.

GPU drivers may crash when the related software keeps busy too long with the calculations. Windows does this on purpose to prevent locking the system, and automatically sets a value for the time that will allow these calculations. This timing value is called TDR, or Timeout Detection Recovery. Increasing the default value of TDR will allow the driver to complete the calculations and will prevent driver-related software crashes.

If you are comfortable to change the windows registry you may apply this solution. You should consider backing up your registry before changing. You must accept all the responsibility if something goes wrong. If you have no experience tweaking with the registry, please do not try this solution.

To change the TDR value, go to Start, and then open the Run command. In the Run command window, type regedit to access the registry window.

Navigate to: Computer\HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\GraphicsDrivers in the left panel. If you select the GraphicsDrivers menu on the left, you will see the related values on the right panel. There, double-click the TdrDelay, select Decimal, and enter a greater value. By default, it might be as low as 10, so enter a value between 50-80 (to me 80 works perfectly). Repeat the same steps for TdrDdiDelay, then reboot your computer.

If TdrDelay or TdrDdiDelay does not exist you must create these new values, right-clicking on the right panel, selecting New: DWORD(32bits), naming it exactly with the missing name (be careful it is case sensitive and don't use any space) and enter a value as explained in the last paragraph.

That’s all, do not forget to reboot your computer.

(edited)