Skip to main content
Adobe Photoshop Family

53 Messages

 • 

4.9K Points

Thu, May 26, 2011 8:32 PM

Closed

Answered

How do I use the Photoshop Express Uploader to upload photos to Photoshop.com?

This conversation is no longer open for comments or replies and is no longer visible to community members.

Responses

9 Messages

 • 

140 Points

9 years ago

I cannot transfer my photo files from my Adobe Photoshop Starter Edition 3.0 to the upgrade I just purchased Elements Plus 20 GB??

Adobe Administrator

 • 

15.1K Messages

 • 

288.4K Points

Hi Edward, please see this topic about migrating from Adobe Photoshop Starter Edition 3.0 to Elements:

What happened to Adobe Photoshop Album Starter Edition?

Sr. Product Manager, Adobe Digital Imaging

9 Messages

 • 

140 Points

WHAT are you talking about. I can't get the software to download!! This, after you charged my AMEX card for the upgrade. I am MORE than agitated and much too busy to put up with Adobe's games. I follow your advice and go to the "instructions" and there is nothing there but more upgrade choices. I just want access to the last 7 years of unfettered use and my existing photos -- your "Registration Form" has blocked me out and no matter how many times I comment to you folks I get ABSOLUTELY NOWHERE. Is this some kind of a game?? Pretty sick. Just give me what I've paid your company for and you'll never hear from me again -- I promise!!!

Adobe Administrator

 • 

15.1K Messages

 • 

288.4K Points

Edward, Sorry. I am trying to help you but you're not being very clear.
Are you having trouble downloading Photoshop Elements 10? Or are you having trouble finding your photos on your hard drive that you had organized in Adobe Photoshop Starter Edition 3.0?

Sr. Product Manager, Adobe Digital Imaging

2 Messages

 • 

80 Points

9 years ago

This system of ? and comments does not work. I asked a question (JP) above and 4 hrs ago E.Rose posed another question, different than mine. I get an email telling me there's an answer to my question. Yeah, right.

What operating system and release # do you need on a MAC to use the express uploader??????????

Adobe Administrator

 • 

15.1K Messages

 • 

288.4K Points

Hi Judith, the Express Uploader is based on Adobe AIR. Here are the system requirements:

http://www.adobe.com/products/air/tec...

Currently, the requirements for the Mac are:

Intel CoreTM Duo or faster processor
Mac OS X v10.6 or v10.7
512MB of RAM (1GB recommended)

Sr. Product Manager, Adobe Digital Imaging

2 Messages

 • 

80 Points

9 years ago

PLEASE post this essential info so users are not sent on a scavenger hunt trying to figure out why all uploads don't work. My op sys is 10.4.11 so all this frustration could have been avoided if this was posted upfront. THANKS for letting me know. BTW, I am using PS 7.1 STILL and when I buy a new MAC, will all my designs/jpg & png files be edit-able on the new CS? JP

Adobe Administrator

 • 

15.1K Messages

 • 

288.4K Points

Sorry. I'll see about getting that info included on the Photoshop Express Uploader page.

Yes. Your old PSD, Tiff, JPEG and PNG files will be able to be opened in either Photoshop Elements 10 or Photoshop CS5.

Sr. Product Manager, Adobe Digital Imaging

9 Messages

 • 

140 Points

I agree. The key phrase here is "...will be able to be opened..."
IF I HAD THE SOFTWARE!!! Download it please. You haven't done it yet and I paid for it a week ago!

Adobe Administrator

 • 

15.1K Messages

 • 

288.4K Points

Edward, again, sorry. I am trying to help you but you're not being very clear.

This page is about about the Photoshop Express Uploader. It is a free application you download.

It sounds like you're referring to something else.

Are you having trouble downloading Photoshop Elements 10? Or are you having trouble finding your photos on your hard drive that you had organized in Adobe Photoshop Starter Edition 3.0?

Sr. Product Manager, Adobe Digital Imaging

9 Messages

 • 

140 Points

I am having trouble downloading Elements 10 AND because of that fact I cannot access my Photoshop Starter Edition 3.0 because that program (which I've used for 6-7 years w/o "access" problems) is now me kicking out of my previously licensed Edtion 3.0 saying it is "...too late to register the product..." and shuts down the program. Is this clear enough??!

Adobe Administrator

 • 

15.1K Messages

 • 

288.4K Points

That's a little more clear.

Let's tackle the first issue of trouble downloading Elements 10 first. Are you able to access your account on Adobe.com using your Adobe ID and Password? Or are you able to access your account, but having difficulty with the Adobe Download Assistant? If so, this is the best way to resolve either of those issues:

http://feedback.photoshop.com/photosh...

Once you have Elements downloaded, you can import your photos from your hard disk into Elements:

http://kb2.adobe.com/cps/870/cpsid_87...

As stated in the previous conversations, Photoshop Starter Edition 3.0 is no longer supported. If you don't have a copy of your unlock code created prior 5 p.m. (Pacific Time) on July 31 2009, a new one can't be generated. Since you have Elements 10, you will be using it instead of Photoshop Starter Edition 3.0.

Sr. Product Manager, Adobe Digital Imaging

9 Messages

 • 

140 Points

Jeffrey - I need to talk with another tech - you DON'T GET IT! I NEVER reeived my software in order to download it. Your website is a joke. It doesn't allow me to download something I don't have and doesn't allow me to access my order. I don't have a disk with a serial # and you haven't allowed me to get at my PAID order. What don't you understand?

Adobe Administrator

 • 

15.1K Messages

 • 

288.4K Points

Yes. I do get it. Please follow the link:

http://feedback.photoshop.com/photosh...

That is how you talk to a tech about getting your software.

Sr. Product Manager, Adobe Digital Imaging

9 Messages

 • 

140 Points

Jeff:

Thank you,

Please send me the CD for Order # AD004577496; Product # 29230976 paid on January 2, 2012. Please, you are of no help whatsoever and I want what I paid for. I appreciate you may be trying to help, but your comments have not solved my problem.

Adobe Administrator

 • 

15.1K Messages

 • 

288.4K Points

Hi Edward. Your order was for an Elements Plus upgrade, which isn't a CD, it's a subscription for 25GB of photo storage on Photoshop.com. You should be able to log into Photoshop.com and start using your photo storage on Photoshop.com through the online Photoshop Express Organizer to organize your photos - and use the Photoshop Express Uploader mentioned in this post to upload your photos to your 25GB of space. If this isn't what you thought you purchased, I can have support refund your order and cancel this subscription.

Sr. Product Manager, Adobe Digital Imaging

9 Messages

 • 

140 Points

Hi Jeff:

You are exactly right. This product is not what I thought I purchased. However, it does not solve my problem to get a refund except to perhaps apply it to a product that is an upgrade that I can use by upgrading my current program. Is there solution to this that is reasonably priced?

Thank you,

Ed Rose

Adobe Administrator

 • 

15.1K Messages

 • 

288.4K Points

Hi Edward,

Just to confirm, your current product is Photoshop Album Starter Edition?

I think what you want is Photoshop Element 10: http://www.adobe.com/products/photosh...

I'll send you an email. To clarify the rest of the arrangements.

Sr. Product Manager, Adobe Digital Imaging