Elements: problems printing on different paper types

I can't seem to post a new topic- it just sits here after I hit post a hundred times- so here is my issue:
I have a client that recently bought an Asus laptop with Win 8 on it. She is an artist so she wants to print 8x10 images on a heavy matte paper. When she prints on thinner paper, or tells it to print on "thick, plain paper" it prints the whole image. If she chooses Matte photo paper it will not print the whole image but spits out the image half- way printed. She used a lot of ink trying to trouble shoot this. I could get it to print fine on plain paper but anything else it spits it out half way.

We configured the printer for 8x10 (through Elements) but it refuses to print it all out. Now she's mad at me because I haven't solved her issue. I have no clue if it's the program, the printer or a windows 8 problem. I have a feeling it's a photoshop issue but it could be the printer as well. Ideas????

Note: This topic was created from a reply on the image adjustment reverts to original image after processing topic.