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Adobe Photoshop Family

238 Messages


3.5K Points

Thu, Sep 20, 2018 4:36 AM

Creative Cloud Freakout

I'm not sure if this falls outside the purview of this site, but I ran into this problem in the midst of doing troubleshooting gere, so I thought I'd share this bug. I'm not 100% sure of the order of events, but I did some work putting images into folders in Creative Cloud. I had three folders, "For Adobe Debug 1" "... 2" and "... 3". I ended up deleting 2, then renaming 3 to 2. There was a lot of bugginess with the folders coming back after deleted and not syncing properly. But finally, I got it sorted between my personal computer and my iPad. But then a couple days later, when I got back into my office, my work computer was doing this:

I resolved the issue by deleting the folders, as I didn't need them anymore. So it's no longer doing that (I couldn't wait around for support to look into it, it was driving me crazy). But thought it was worth sharing.


Adobe Administrator


15.5K Messages


291.9K Points

2 years ago

Hi John,

I'll send you an email. The Creative Cloud/Sync team has asked for logs.

- Jeff

Sr. Product Manager, Adobe Digital Imaging