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Adobe Photoshop Family

141 Messages

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2.6K Points

Thu, Apr 26, 2018 4:08 PM

Creative Cloud Desktop App Notifications

I cannot delete old notifications in the Creative Cloud App. This has been an issue for the last few versions. I am now running version 4.5.0.329. One of the notifications is a few months old, the other two years old. I also notice that if I uncheck the "Show Notifications" checkbox in the General Panel of the CC app that it is rechecked the next time I launch the app. Is anyone seeing similar behavior or know how to resolve this behavior?

Responses

Adobe Administrator

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15.1K Messages

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288.4K Points

3 years ago

Deleting notifications isn't supported at this time.

I can't reproduce the notifications prefs issue. The state of the checkbox persists between launches of Creative Cloud.

Are you on Mac or Windows?

Sr. Product Manager, Adobe Digital Imaging

141 Messages

 • 

2.6K Points

3 years ago

Thanks for the feedback. I am running on Win 7 Professional, fully updated.

Adobe Administrator

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15.1K Messages

 • 

288.4K Points

One of the folks here who supports the CC desktop app thought it might be a permissions/administrator issue.

Sr. Product Manager, Adobe Digital Imaging

141 Messages

 • 

2.6K Points

I don't think that's the issue. I have an administrative account on the computer and still can't keep the check mark from returning on the next relaunch in the General panel. I can, on the other hand, check or uncheck the OS notifications in the other panels. Those changes remain persistent from relaunch to relaunch.