ignacio_cerezo's profile

2 Messages

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900 Points

Mon, Jun 30, 2014 7:18 PM

Adobe Revel 2.3.2 is not installing on my Iphone 5s or on my Ipad 4rth gen. What can I do?

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Responses

4 Messages

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102 Points

7 y ago

I couldn't get it to install or delete until I finally tired the update and I was able to delete it then. Really surprised at Adobe dropping the ball like this. I didn't get to play with it much as it suddenly failed before I could try it much. I think I will stick to Dropbox until this get truly fixed.

10 Messages

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204 Points

7 y ago

This reply was created from a merged topic originally titled
Cannot access Revel on my ipad 2 or iphone 4s.


I have been using Revel on my iphone 4s and my ipad 2 for quite a few months. I suddenly am missing the Revel icon on both devices and cannot update the program or reinstall it. I have no problem on my Windows 8 computer.

13 Messages

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252 Points

7 y ago

This reply was created from a merged topic originally titled
New Adobe Revel App does not upload.


Adobe Revel App is not loading from iTunes to either my iPad or iPhone. I have removed the app and tried again. it still does not work! Is this an issue at my end or yours. It's the latest update that the problem is associated with, worked fine before. Thanks for ideas.

1 Message

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60 Points

7 y ago

It's the same for me.
What I can do ?

14 Messages

7 y ago

Come on Revel/Adobe, tell us, your paying customers know what the problem is!
We deserve better service. Roll back to previous update, that is something that should be as easy to do as telling us what your problem is!!

7 Messages

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124 Points

7 y ago

Chris, I, along with probably everyone on this forum understand the predicament you and Pattie are in. Where the frustration lies is in the fact this is taking an inordinate amount of time to rectify for the community at large. With so many apps out there, the time between a "bad" app being loaded for an update to win the problem is rectified is typically within 24 hours. We see this occasionally from small apps to huge apps from developers of the Adobe ilk.

Where people are justifiably frustrated is that this is a subscription based app (expensive, by the way but willing to pay for the quality) and the response time to resolve the issue is abysmal at best. I understand this happened several days before the 4th of July, but we have been receiving updated apps daily for other apps on our devises, to include one I received on the 5th of July.

Those that are on monthly subscriptions are frustrated, but they can take their business elsewhere at the end of the month. Those of us that had confidence is the level of product based on Adobe's reputation with a yearly subscription have no recourse, as we have already paid up front. At no point has an employee of Adobe stated what many companies would have done by this point, and that is to state something along the lines "we apologize for this inconvenience and Adobe will make our subscribers whole for the time the access to the apps is down until we resole the problem". This would gain Adobe a lot of patience from its subscribers while the issue was resolved and prevent far more revenue loss than generic apologies that have bark but no bite.

Please understand our position.

5 Messages

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176 Points

7 y ago

This reply was created from a merged topic originally titled
Revel iphone/ipad can't upgrade, from yesterday, to rel. 2.3.2 !!!!!!!!!!!!!.


Revel iphone/ipad can't upgrade, from yesterday, to rel. 2.3.2 !!!!!!!!!!!!!

2 Messages

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102 Points

7 y ago

This reply was created from a merged topic originally titled
My Revel iOS App does not work anymore.


iOS App does not launch. Already delete and install again, but no luck.

11 Messages

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194 Points

7 y ago

What is frustrating for me is not that there was a problem with 2.3.2, it's that Adobe is not being forward with the well known workaround for failed updates.

I encountered the 2.3.2 problem last week, however it's not stopped me using Revel. To sort it I followed this procedure http://www.iphonehacks.com/2013/07/re... to remove the failed 2.3.2 update and reinstall the older 2.3.1 update that was sitting in iTunes. It's a manual process, but the link above will step people through it.

Of course it's also important that for the moment that you disable automatic updates otherwise your iPhone or iPad will just try to update to 2.3.2 again - needless to say Adobe could solve that by just temporarily removing the app from the app store - something that doesn't require going through the approval process.

14 Messages

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404 Points

7 y ago

It's back... Just installed the new version and it running fine so far!

11 Messages

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194 Points

7 y ago

Thanks for the heads up - all up and running here too.

12 Messages

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190 Points

7 y ago

It is working. And the blame goes to Apple.

10 Messages

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150 Points

7 y ago

Not as far as I'm concerned. Adobe shares in the blame for the technical problem, and takes tremendous blame for the customer service problem until and unless it apologizes in word and deed.

12 Messages

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190 Points

7 y ago

The truth is that Apple was delaying the hole process. And Adobe never tell us "the political behind the scenes" maybe for legal reasons and get all the blame. But you are right about Adobe customer service.

14 Messages

7 y ago

Thank you for getting things back on line again. Hopefully the lesson will have been learnt....keep your customers informed, if you do that you will keep their respec.