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Adobe Photoshop Family

10 Messages

 • 

172 Points

Mon, Apr 15, 2013 9:56 AM

Closed

Adobe Media Downloader is working very slowly. I don't know what to do ... Amreek can you please help ...

In past 8 minutes it has downloaded 7 files ... It would take ages complete the download. Can you provide a better way to get me access to my photos and videos

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Responses

4 Messages

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116 Points

8 years ago

After about 24 hours of downloading less that 2/3 (about 6000) of my files were downloaded and the Media Download keep saving it was paused because of activity at photoshop.com. When I restarted it, it started all over again, it should know what was downloaded and restart where it left off. Also skipping the jpeg files that were moved from photoshop.com would save me about 90% of the download time and not try up photoshop.com for files I don't need download. A very poorly designed and thought out process for helping the customers who are being forced to move to Revel, manage their precious media files.

146 Messages

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2.8K Points

8 years ago

Apologies for all the inconvenience.

1. The rate at which downloader will download depends on various factors including you internet connection speeds, other programs using the internet bandwidth etc

2. Sometimes Downloader Auto Pauses whenever there is heavy load on photoshop.com and auto resumes when the load goes down. I have asked the team here to check if we are hitting the peak and to take preventive action.

2. Whenever Downloader Pauses in this case - it should auto resume. Do not Dismiss/cancel the download dialog. Let it Auto resume. If you would like to close the app just click on the (x) on top right. Relaunch the downloader next time whenever you have time and it will pick right from where it started.

3. Download will always start from right where it left if you quit it using the (x) or even if you just shut down you machine.

I hope this will help. Let me know if you have more questions and ill be glad to answer them.

4 Messages

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116 Points

8 years ago

Apologies don't help much. I was 66% done and stupidly assumed that as with any properly written application using the buttons supplied should provide the safest way to exit an application gracefully. But no, your application relies on abruptly exiting the application to save the work all ready done. Don't you think it would be a good idea to warn the users that the clear button would reset the download? You must have elementary students writing your applications. Now I'm back in the same situation only this time at 46% downloaded. The downloader toggles between saying the it is paused with a network error and resuming the download but never doing any more downloading. This is really a crap application.

146 Messages

 • 

2.8K Points

8 years ago

Hello Patrick,

The Downloader is designed in a way so as to withstand most of the standard interruptions and not break the download in progress

It would resume right from where it stopped in case of

1. Shut Down/Sleep/Hibernate/Power outage
2. App Force Quit
3. Server load
4. Internet Connection down
5. Hard Disk full.
6. USB drive removed and so on

The only Exception is when user manually chooses to Cancel the Download in Progress - which clearly warns that it will 'Cancel' the download in progress.

In my opinion like any standard application there should always be an exit point - which in our case is 'Cancel' the current download.

However i am all ears for any scope of improvement that users suggest and i am surely going to take it up with the team here so that more users do not face such problems.

As always thanks for letting us know.

Regards
Amreek