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Adobe Photoshop Family

28 Messages

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650 Points

Thu, May 2, 2019 2:28 PM

Not a problem

Photoshop/Lightroom: CCPP 20GB $9.99/mo plan missing from Adobe.com

'Photography Plan' now doubled in price
The seems the 20Gb plan has gone 1Tb or nothing... a silent price hike by 100%

Responses

Official Solution

Adobe Administrator

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8.2K Messages

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118K Points

a year ago

From time to time, we run tests on Adobe.com which cover a range of items, including plan options that may or may not be presented to all visitors to Adobe.com. We are currently running a number of tests on Adobe.com. This particular test involves testing photography plans with higher levels of storage. If you’d like to purchase the 20GB plan, go to http://www.adobe.com/go/photo18sptst, or via phone at 1-800-585-0774
 

Adobe Photography Products

Quality Engineering - Customer Advocacy

6 Messages

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494 Points

Well, all it has done is make EVERYONE look at options to your software. This canned response isn't enough to make us happy, that's for sure. "Oh its still there you have to go to this hidden secret page to get it". I don't want your storage. I don't want your terrible Lightroom CC, I want Lightroom (the REAL one) and Photoshop. That's all. 

108 Messages

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2.7K Points

Agreed. I don't want to give Adobe any of my images. I have long felt ripped off by being forced to pay for cloud storage I never asked for.

1 Message

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104 Points

Yeah...I just signed up for the photography plan a few weeks ago since my LR 6 can no longer be updated, and entered your "testing" hell. I was very surprised to find that the price had doubled when I went to you site on my iMac. When I went to Adobe's site from my iPad, the $9.99 plan showed up. This is very deceptive and unethical in my view. I feel no loyalty to Adobe and it won't take much to push me to other editing software.

7 Messages

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452 Points

I agree - Adobe is being unethical.

10 Messages

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412 Points

Totally agree with David Moore.  Give me the original Lightroom, Photoshop and no cloud storage.  If that option goes, I'll be going as well.  Adobe, please listen to your customers, I've been with LR since v4 and all you're telling me now is you don't want my custom any more.

8 Messages

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268 Points

Rickk, since you are 'testing' I would like for you to know my response: If you discontinue the current $10 Photography plan (LR+PS) I am out. As simple as that...

278 Messages

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5K Points

Is this testing worth all the noise that it's creating?

952 Messages

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15.3K Points

Yes Affinity already took that opportunity and retweets users opinions about pricing Affinity vs Adobe products which has origin in this A/B test :-D https://twitter.com/affinitybyserif  https://twitter.com/kelbyuk/status/1124187419463626752

2 Messages

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80 Points

Same for me. If the 10$ Photography plan is discontinued (and I'm sure it will sooner or later), I'm off. I'm using LR classic, and have no need for PS and cloud storage. 20$/month is way too much!

6 Messages

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184 Points

I am on a fixed income and have been using LR since the beginning. The results of this testing is for me to look at my options going forward as I most likely would leave the adobe family. I would also be leaving the cottage training industry as there would no longer be a need.

993 Messages

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16.7K Points

I hope your product managers realize how much negative press this is getting, on every photography website.

And how would someone know what plans are available if the vendor doesn't advertise them?

538 Messages

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12.3K Points

Adobe does offer the Photography Plan (20GB) to would be clients. I searched as a non Adobe user on different browsers and I get the same result.

These are Australian prices. Same as the current price I am paying for my plan now

30 Messages

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666 Points

See my comment above, it happened Rosa. 

322 Messages

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7.5K Points

Hey Rosa ... that seems perfectly fine ... in Australia.

What you fail to understand is the 'testing' occurred primarily in the U.S. ... so it is understandable that  you would not see this testing. 

There have been many threads on various forums (including this one) about this issue over recent months. Not all customers were affected ... many could not access the 20GB plan and shared screen shots to prove it.

Since the Petapixel article appeared last week ... and a couple dozen other tech sites following on ... it appears Adobe has at least, suspended their 'testing' here.

The crack marketing department has struck once again in creating a mountain of fear, uncertainty and doubt all on their own. Great job Adobe!

538 Messages

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12.3K Points

Yes I've read the PetaPixel article as well. when I followed the link it took me to Adobe and I saw the original plan still. I guess we 'down under' weren't affected.

7 Messages

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162 Points

Very poor idea as I am now looking at other options not waiting for a fee increase. Adobe lost credibility on this move as your customers are not stupid. I’ve only been using LR/PS for two years and it will easier than some to move to a different program.

952 Messages

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15.3K Points

a year ago

I still see it. Adobe sometimes does A/B testing. So VPN or clear cookies or different browser could help you to get in original "A" group.

538 Messages

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12.3K Points

I don't see any evidence that Adobe has hidden the Photography Plan (20GB). It still comes up in my searches a non member. (Not signed into Adobe)

See the last post of mine. I think people need to clear their browsers.

See the last post at the end of this discussion.

538 Messages

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12.3K Points

There seems to be a lot of scaremongering in this discussion.

6 Messages

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494 Points

Well yeah, now that they've changed it many days later I am sure it's there. 

538 Messages

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12.3K Points

I don't think so David. My plan is due to renew next month and for a couple of weeks I've been checking my account to make sure the price hasn't increased.

Ever since the first post in this discussion I've checked via different browsers and I could always see the 20GB Photography plan, so I don't know why the original poster couldn't see it.

6 Messages

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494 Points

It was taken off the front page, Adobe circulated a link that was the only way to get to it. It is changed now.  It wasn't there, he wasn't the only one that saw it, everyone that looked that day saw it. 

538 Messages

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12.3K Points

I also saw the original post as it came through my mail so I went and checked Adobe's site and I was still able to see the 20GB Photography plan option.

30 Messages

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666 Points

Rosa, it happened, Adobe was testing this on 'some' servers not on all so for some it was hidden for others it was not. It has happened before the past months (but never got the huge attention it is getting now). The fact you could find it in Australia most certainly does not mean others could find it. Or that it is not happening. Or that people are not upset with this move (including live testing on customers). So please do not voice an opinion over what happened with and to others, because it certainly did.

538 Messages

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12.3K Points

I take your point Kitty. I am pointing out what I saw.  

10 Messages

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412 Points

here is the link. So essentially a company that made $9 billion last year ‘hides’ the cheapest option from some of its customers, even though the option still exists. Nice!

https://petapixel.com/2019/05/02/adob...

175 Messages

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3.7K Points

You are totally right. It vastly reminds me how difficult it was to find a download link for LR 6 when CC and subscription plan arrived on the market.

Adobe deliberately hide the link forcing customers to give a try with the new LR.

Go for C1, succeed your cloud by yourself 

7 Messages

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162 Points

It appears they are at least thinking about going up in price. I will start looking at options and may switch before they decide to increase their rates. I don’t want to be caught at the last minute and have to learn a new system. Very poor management decision.

Champion

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5.8K Messages

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102.6K Points

Every profitable business is always thinking about whether they can put their prices up. That’s how businesses work. It doesn’t mean their customers will let them do it.

945 Messages

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16K Points

In my opinion, they’re not testing new prices, but testing removing LR Classic. They have no reason to maintain it over a long period of time. They want people to switch to cloud because:

1) Developing 2 similar softwares is costly (although I don’t think many people work on Classic... but that’s another story...)
2) Cloud justifies the monthly fee, Classic doesn’t
3) Classic is old and slow, they already have a replacement, LR “cloud”, whether we like it or not
4) Once you go cloud, you CANT GO BACK: they have all your pictures, edits, ... and if you want to add more pictures, which will happen over time (by taking pictures, with increasing resolution, being camera or smartphone), you will have to pay more

They literally have no reasons to keep Classic alive, excepted to keep their current users until cloud has enough features for the advanced users.

I hope I’m wrong, but Classic will die, and sooner than we think!

945 Messages

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16K Points

Victoria, a business not taking it’s customers into account is either stupid, either bankrupt. (And optionally an ass). And stupidity often leads to...

There ARE alternatives to LR! And good ones!
It’s not like 10 years ago, or even 6 months ago... People are not criticizing those decisions out of hate towards Adobe, but because they love(d) LR and want it to be good, for a decent price. But push them away, treat them like shit and they will be gone for other products! That’s how it works!

Champion

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5.8K Messages

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102.6K Points

I'm not defending the price testing, but just because they were thinking about it doesn't mean it'll definitely happen. When we make decisions based on assumptions, we just ending shooting ourself in the foot.

They've changed their plans in response to customer feedback in the past. In fact, the $9.99 price was in the response to customer feedback in the first place. And there have been other occasions too, like the 6.2 import dialog. 

(Although I should point out that if everyone jumps ship because they're making assumptions, then Adobe will no doubt get new customers at a higher price to compensate, and then you can say I told you so. )

170 Messages

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4.4K Points

Victoria, you're a wonderful educator. I have your LR book and have recommended it to several friends. I also enjoy and benefit from subscription to your website. I hope you will diversify your business model to include at least one other photo editing program (i.e. ON1 Raw) as Matt K has done. The handwriting is on the wall. Best regards.

Champion

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5.8K Messages

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102.6K Points

Thank you avpman, I'm watching everything carefully to see how it all plays out. 

6 Messages

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494 Points

a year ago

If it goes up all i can say is I'll priced into using CapOne. 

1 Message

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300 Points

a year ago

It may be that Adobe is only 'testing', but I would just like to say that I think this sort of thing is in poor taste and will only serve to alienate Photography Package users. For many, a proposed increase of this magnitude would be the last straw - myself included.

1 Message

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84 Points

I certainly agree!

1 Message

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80 Points

i agree

2 Messages

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114 Points

Î’m using Lr since V2. I’m not willing to switch to something else but I don’t like unfair treatment. Just looking at Luminar 3 in case of the price of lr/ps is going up.

12 Messages

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296 Points

Ditto, how can you justify a 100% increase in price? Love LR but there are alternatives.

8 Messages

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268 Points

Wonder what kind of marketing genious needs to aks whether people would like a 100% price increase??

7 Messages

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452 Points

Adobe has some fine products, but their marketing team is an unmitigated disaster.  This is the same group that gave us the Lightroom CC/Lightroom CC Classic ball of confusion.  So, if a new user signed up at $20/mo because $10/mo was hidden, are they going to get their money back?  How many people did the marketing team drive to On One and other tools by this shabby treatment?

538 Messages

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12.3K Points

I don't see any evidence that Adobe has hidden the Photography Plan (20GB). It still comes up in my searches a non member. (Not signed into Adobe)

See the last post of mine.

7 Messages

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452 Points

a year ago

If the price doubling sticks, it may be time to say adios to Adobe.

10 Messages

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412 Points

a year ago

Sounds like testing the water for a price rise. As a long term customer (since Lr4), I don’t feel that’s a great way to treat your customers. I DON’T have a fast enough internet connection for Cloud, so plans with higher levels of storage at the expense of the 9.99 plan are pointless for me. All you’ve done is get me looking at the On1 trial version. You sure this was YOUR marketing department doing this???

23 Messages

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370 Points

And On1 doesnt charge for their software if you get the Plus program. You get free educational video classes(similar to Creative Live type of stuff) on various topics by pros and free presets/backgrounds each month and free image portfolio reviews by Pros. and lots of great help by fellow users in the forums. better value for your $ in many cases if you are willing to learn a new system. by paying for the plus subscription and all that content you basically get the software for free and help develop it and make it better. they do not have a software license fee per say

6 Messages

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494 Points

a year ago

I am sure On1 and CapOne are both thankful for the help from Adobe today lol. 

278 Messages

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5K Points

I tested the migration tooling from ON1 but it's not very good yet. You can read it here (it's in dutch so maybe google translate can help out): https://digitaalfotobeheer.blogspot.com/2019/05/lightroom-exit-strategie-2-de-on1.html

1 Message

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220 Points

a year ago

Brilliant market research. Not. Judging by all the photo group sites I follow the general response has been on the lines of 'time to ditch Adobe'. Would I recommend Adobe to a potential new user? Probably not. There are a whole raft of other products aimed at photographers nowadays which are lighter on computer resources, cheaper, easier to use in places, and in some cases giving better raw conversions than Adobe products. Some raw processors are even free.

1 Message

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240 Points

a year ago

Storage is a waste of time, most photographers exceed that capacity so it’s a useless option.

300 Messages

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5.8K Points

a year ago

Not the least bit interested in cloud storage nor in Lightroom CC, I only want Lr Classic and Photoshop without a 100% increase in price. Better listen up Adobe or your customers will be running out the door!

2 Messages

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142 Points

a year ago

Lightroom CC is useless for me. It maxes out my Macbook's processor and the amount of storage does not meet my needs. I tried it briefly and went to the $15/month package to do so, and then when I decided against it, lo and behold I'm now stuck because the $10/month option is not available. So frustrating. Get it together, Adobe, because that's stupid. 

3 Messages

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184 Points

a year ago

If the prices increase, good bye Adobe. I only use LR Classic and sometimes PS . I use other software to design and edit.

2 Messages

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72 Points

a year ago

I for one am happy to see the price raised for the Lightroom and Photoshop bundle. As a software developer, it's important to have the price reflect the product's value. I do indeed appreciate all the years of the USD 9.99 per month for the bundle. I also use Illustrator which is USD 19.99 alone. Back in the days of Photoshop 3, updates ranged I believe from $180 to $240 per year. So the 19.99 for two incredible applications (updated throughout the year) is still priced very well.



1 Message

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80 Points

Well Ricky Sharp, back in the days I did not uppgrade every year. Not more often than maybe one time every four years. I upgrade when i buy a newer camera and i don ́t like having all my photos someware else than in my computer. 1TB is also way to little space for my photos.

23 Messages

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370 Points

BTW you dont need to have ALL your photos on their cloud you still have all your photos in your catalog and on your external HDDs. the cloud part you are paying for is only to show off your portfolio to clients and others but that wont be ALL your images only your recent / fave or current collections/projects usually

211 Messages

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3.7K Points

a year ago

As Riki says, this is just marketing testing the waters. The $9.99 plan is still available. The $19.99 gives your more cloud storage (for those into that). 

 Not sure where they learned that this is a way to retain customers by upsetting them and getting so many riled up.

Sure wasn't covered in the Marketing 101 course I took.

82 Messages

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1.4K Points

a year ago

'Testing' is not an excuse - the fact that the cheaper option is hidden and the banner text says Photographer plan from 19.99 is nothing short of devious and deliberately misleads people to think that that is the cheapest deal available and getting them to sign up to it when a cheaper option may well have suited them better. 

It's like saying we have flights to NY from only 200.00  while you actually have them for 100.00 but don't tell people about it.  At best its misleading, at worst its a blatant lie designed to rip of customers.

952 Messages

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15.3K Points

I know what you mean. But in this way you can have reliable results. Because when it comes to money... people don't do what they say they will do. They could even lost 50% of customer of this plan and they still would be fine in short term. According to Math. But in long term, there might be a side effect. Right now Adobe is industry standard for several segments. But if they will lose too many pros then something else will be industry standard and they will lose even more people just because of workflow, common people skills and compatibility. Companies will use different software just because will be easy to hire people with that software knowledge.