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Adobe Photoshop Family

3 Messages

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108 Points

Sat, Jan 12, 2019 7:18 AM

Solved

Photoshop: Raw photos in portrait from DJI Osmo Pocket rendering with a discolored band at the top

I'm having a really bizarre problem with my Osmo Pocket's raw photos. If I take a photo in landscape, it renders fine:



but if I take it in portrait, the rendered photo ends up with this weird band at the top:


Microsoft Photos renders it fine in both cases. Any ideas what might be going on?

Responses

Official Solution

Adobe Administrator

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8.6K Messages

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122.3K Points

8 months ago

DJI will be releasing a firmware update to correct this issue. Check with DJI for the latest update.  
Adobe Photography Products

Quality Engineering - Customer Advocacy

Adobe Administrator

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15.5K Messages

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291.6K Points

2 years ago

Weird. Could you post your original raw files? (Dropbox or CC Files and post a URL here to grab the files for troubleshooting)

Sr. Product Manager, Adobe Digital Imaging

3 Messages

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108 Points

Adobe Administrator

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8.6K Messages

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122.3K Points

Thanks Kevin. I've forwarded them to the Camera Raw team. 
Adobe Photography Products

Quality Engineering - Customer Advocacy

1 Message

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60 Points

any updates ? im having the same issue

3 Messages

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90 Points

@Kevin Brice @Rikk Flohr I have the same problem here! Do you have any updates?

3 Messages

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90 Points

a year ago

This reply was created from a merged topic originally titled Help - DJI Osmo Pocket DNG.

Hi everybody!
I've been a satisfied user of DJI Osmo Pocket for a few months now. I am new to the forum and would like to know if anyone has ever encountered a problem I have with my device.

I use DJI Osmo Pocket mainly to create videos but sometimes I use it to take pictures because of its raw format.

When I take a vertical shot the DNG file looks good. When I transfer it to my computer it shows well and works fine in Apple Photos. But when I import the DNG file on Lightroom the rendered photo ends up with a weird band at the top. It looks like a marriage. 

Here is the original DNG file: https://www.dropbox.com/s/iko69wobmviv8me/DJI_0503.DNG?dl=0

Here is the DNG file as it appears on Lightroom: https://www.dropbox.com/s/95wtq1b7y6ad0xj/Test.jpg?dl=0

If I take a photo in landscape it renders fine.

I tried to use another computer and import the DNG file but I have the same problem. I tried to calibrate the DJI Osmo Pocket but the problem persist. 

I also tried to take a picture with another DJI Osmo Pocket and the problem occurs in the same way.

I use Lightroom Classic 8.3.1 - Camera Raw 11.3

Has anyone ever tried to edit a vertical photo taken with the DJI Osmo Pocket using Lightroom?

Has anyone ever had the same problem?

Thank you for any support!

1 Message

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60 Points

a year ago

https://forum.dji.com/forum.php?mod=viewthread&tid=202914#pid2037013

No fix for the problem yet, but it seems like it can be avoided.

1.8K Messages

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21.7K Points

a month ago

See: https://community.adobe.com/t5/camera-raw/broken-support-for-dng-from-dji-osmo-pocket/m-p/11530367?page=1#M12785

Author “Color Management for Photographers"

4 Messages

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118 Points

a month ago

no, still no solution. And it is definitely not a DJI's fault.

1.8K Messages

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21.7K Points

And it is definitely not a DJI's fault.

Ah, sure seems to be DJI's fault as reconverting their DNG fixes the issue. At least in the sample DNG I got, the artifact disappeared after I converted it in LR to a new DNG. 

Author “Color Management for Photographers"