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Adobe Photoshop Family

2 Messages

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102 Points

Sun, Feb 17, 2019 9:48 AM

Photoshop: Crashes when importing more than 12 raw files at once

Hi All.
 I have an issue as stated in the title only on one of my laptops. Funny thing is it happens on the most powerful laptop of the two. I have read something similar on here but I have no issues with RAM and/or scratch drive. On the older laptop, I have 8Gb Ram and only 5Gb scratch drive. On the newer one with the problem, I have 16Gb Ram and 150GB scratch drive. I also noted that I cannot select which GPU to use because PS selects the native GPU for me. Any ideas please because it's stopping me from using the quicker laptop?
 Thanks and regards.

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Adobe Administrator

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14.6K Messages

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283K Points

2 years ago

If you haven't done so already, please submit all Crash Reports along with your email address: https://helpx.adobe.com/photoshop/kb/submit-crash-reports.html

Sr. Product Manager, Adobe Digital Imaging

2 Messages

 • 

102 Points

2 years ago

Hi Jeffrey,

Will sure do when I get to photoshop again. Thanks. I will actually send two reports if you don't mind because I have another issue on the other laptop with Photoshop not utilising my Open CL, hence not allowing me to use some nice filter features like Oil Painting and even Sharpening.
Kind regards, Rob