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11 Messages

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374 Points

Sun, Jan 8, 2017 8:57 PM

Solved

Photoshop CC 2017: Image breaks up when using raw filter (Win - graphics driver issue)

When editing Raw, TIFF and JPG images in the raw editor of PS, the image begins to break up after moving a couple or so adjustment sliders. The changes "take" and if the file is saved then viewed in PS it is intact and reflects the changes. My PS software is current (I reinstalled it hoping to correct the problem). My Nvidia graphics driver is current. Using Win 8.1, i7 processor, 32GB memory and 2T hard drive. Any help would be appreciated. I have a photo of the problem but can find no place here to attach it. Thanks.

Responses

13 Messages

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372 Points

4 years ago

I hope so because it is really more than one year that the problem exists despite nvidia dump constantly updates the driver geforce

8 Messages

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192 Points

4 years ago

My dell computer is brand new and cost over a grand. My nvidia is brand new and up to date. I think the problem is in photoshop.

7 Messages

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122 Points

Absolutely it's Adobe's problem, totally agree.

13 Messages

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372 Points

4 years ago

I agree the problem is Photoshop because the 2015 version already had the problem.
However, what it does not make sense nvidia makes continuous updates to the driver and Adobe have not found a solution to the problem ....

537 Messages

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12.3K Points

4 years ago

I'm pretty sure the problem is Photoshop not a driver issue. Mine only started with the 2017 version and Nvidia is always updating my driver. As explained before I had a new system built for graphic designing and only came across this problem with the 2017 update. Same problem with the 3DLUT files in Adjustment Layers when applying them several of the files show a black screen instead of for example 2StripLook, 3StripLook, Bleach Bypass Look. (This CLU table fiasco has been blamed on a Windows update but surely Adobe and Windows can work through this problem) This has been going on for months now and it really needs to be addressed. We are paying high premiums to use the software (especially in Australia) and it seems we are not getting the full potential of what the software offers. We all know there is no other software that performs like Adobe that's why we are Adobe customers. Sorry but I'm a bit upset trying to find workarounds to Photoshop problems.

7 Messages

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122 Points

You're right, it's Adobe's problem. The source is the driver because it's fixed when you disable it, but this is ADOBE'S responsibility to figure out why ACR freaks out.

8 Messages

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192 Points

4 years ago

I agree with you Rosa. Never had this problem before the latest Photoshop update.

8 Messages

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192 Points

4 years ago

I have followed the steps outlined by Andy Price above and the problem seems to be cured. Many thanks Andy Price (and Eric Ching)

13 Messages

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372 Points

4 years ago

Of course I already knew that the problem is resolved when you disable the use of the graphics processor but it is a temporary solution, adobe has to make it work with the use of the graphics processor as other software that have no problems with the nvidia driver ...

5 Messages

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160 Points

4 years ago

I notice adobe says that my card, GT710 is tested in their list:

https://helpx.adobe.com/photoshop/kb/photoshop-cc-gpu-card-faq.html

Whilst I'm waiting for them to recognize and address the problem is anyone using a graphics card that works with CC? Would moving from Nvidia to an AMD Radeon alleviate the problem?

7 Messages

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122 Points

I'm thinking about getting an AMD and seeing what happens...and I have a good mind to bill Adobe for it.

3 Messages

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114 Points

4 years ago

This reply was created from a merged topic originally titled Weird view on Camera Raw.

I am using Photoshop 2017.0.1 Release and while working on Camera Raw the view is as below. Do you happen to know what causes this?

13 Messages

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372 Points

4 years ago

Unfortunately with gtx 1060, the latest drivers and the latest camera raw described by Andy in my pc but the problem remains
(Attention to users of the forum, is using the issue as a camera raw photoshop filter any files other than raw because in raw I never had problems)
I hope you give to be done to solve

13 Messages

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372 Points

4 years ago

I deplore shameful adobe service for a common problem to almost all users
2 years that there is the problem is still nothing ... I confirm the problem is absolutely responsibility of abobe accuse amd and microsoft only just nonsense apologies
And since I pay a fee I would like the support to work for such an annoying problem

1 Message

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80 Points

4 years ago

This particular problem exists on our workstations as well (all nvdia chips) with PS 2015-2017 (and various minor "dot" versions in between).  It is quite annoying actually.  As others already mentioned, disabling GPU acceleration is not an option any more as PS depends more and more on GPU for various tasks. Disabling it is not only affects performance but also capabilities of the software as well.

13 Messages

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372 Points

3 years ago

I fully agree with the problem of all past 2 years is a shame,
We pay a subscription and they do nothing accusing amd and microsoft
But the only problem is adobe are just apologies ...

1 Message

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60 Points

3 years ago

My camera raw started making the small boxes when using the sliders and liquify filter is stuttering, not precised like it was.  This started happening recently and I don't know why.  Turning off my gpu in photoshop and camra raw did stop it, but I know it's not the answer either.  Hope it's fixed soon...

1 Message

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60 Points

3 years ago

problem solved reading one of the first comment on this thread and
 unticking edit->preferences->camera raw-> use graphic processor

thanks a million !!