Skip to main content
Adobe Photoshop Family

11 Messages

 • 

374 Points

Sun, Jan 8, 2017 8:57 PM

Photoshop CC 2017: Image breaks up when using raw filter (Win - graphics driver issue)

When editing Raw, TIFF and JPG images in the raw editor of PS, the image begins to break up after moving a couple or so adjustment sliders. The changes "take" and if the file is saved then viewed in PS it is intact and reflects the changes. My PS software is current (I reinstalled it hoping to correct the problem). My Nvidia graphics driver is current. Using Win 8.1, i7 processor, 32GB memory and 2T hard drive. Any help would be appreciated. I have a photo of the problem but can find no place here to attach it. Thanks.

Responses

Official Solution

7.9K Messages

 • 

114.5K Points

2 years ago

JD, 

You might want to check for this file on your PC %USERPROFILE%\AppData\Roaming\Adobe\CameraRaw\GPU\Camera Raw GPU Config.txt

In that file look for a line like:
  • crs:gpu_preferred_system="OpenGL"
If you find it change it to:
  • crs:gpu_preferred_system="DirectX"
You can edit the file with a plain text editor. Let us know if it solves your issue.

Adobe Photography Products
Quality Engineer: Customer Advocacy

531 Messages

 • 

12.2K Points

4 years ago

I have the same problem and I use Windows 10 64bit, System purposely built for graphics, Nvidia GeForce GTX 970 with the latest driver, 32GB memory, i7 Core 6700cpu@3.40GHz and would like to know how to fix this glitch!

Cheers
Rosa

7 Messages

 • 

122 Points

Exact same with me and your system is just about identical to mine. I suspect the NVidia drivers. Ironically my Alienware laptop with an i7 and mobile version of GTX970 does NOT do this. I reinstalled Windows from the disc and Photoshop totally clean. SAME issue.

11 Messages

 • 

374 Points

4 years ago

Glad to know I'm not alone in this!

7.9K Messages

 • 

114.5K Points

4 years ago

The current Nvidia driver is 376.33 released 12/13/2016. Verify in your systems that you have this driver installed. If you do not, please update from Nvidia's website

Adobe Photography Products
Quality Engineer: Customer Advocacy

531 Messages

 • 

12.2K Points

Hi Rikk,
Thanks so much for your response. I've checked and this is my system report - Bit long winded :)


Operating System: Windows 10 Home, 64-bit
DirectX version: 12.0 
GPU processor: GeForce GTX 970
Driver version: 376.33
Direct3D API version: 12
Direct3D feature level: 12_1
CUDA Cores: 1664 
Core clock: 1215 MHz 
Memory data rate: 7010 MHz
Memory interface: 256-bit 
Memory bandwidth: 224.32 GB/s
Total available graphics memory: 20409 MB
Dedicated video memory: 4096 MB GDDR5
System video memory: 0 MB
Shared system memory: 16313 MB
Video BIOS version: 84.04.36.00.71
IRQ: Not used
Bus: PCI Express x16 Gen3
Device ID: 10DE 13C2 29783842
Part Number: G401 0010

[Components]

NvGFTrayPluginr.dll 3.2.0.96 NVIDIA GeForce Experience
NvGFTrayPlugin.dll 3.2.0.96 NVIDIA GeForce Experience
nvui.dll 8.17.13.7633 NVIDIA User Experience Driver Component
nvxdsync.exe 8.17.13.7633 NVIDIA User Experience Driver Component
nvxdplcy.dll 8.17.13.7633 NVIDIA User Experience Driver Component
nvxdbat.dll 8.17.13.7633 NVIDIA User Experience Driver Component
nvxdapix.dll 8.17.13.7633 NVIDIA User Experience Driver Component
NVCPL.DLL 8.17.13.7633 NVIDIA User Experience Driver Component
nvCplUIR.dll 8.1.990.0 NVIDIA Control Panel
nvCplUI.exe 8.1.990.0 NVIDIA Control Panel
nvWSSR.dll 6.14.13.7633 NVIDIA Workstation Server
nvWSS.dll 6.14.13.7633 NVIDIA Workstation Server
nvViTvSR.dll 6.14.13.7633 NVIDIA Video Server
nvViTvS.dll 6.14.13.7633 NVIDIA Video Server
NVSTVIEW.EXE 7.17.13.7633 NVIDIA 3D Vision Photo Viewer
NVSTTEST.EXE 7.17.13.7633 NVIDIA 3D Vision Test Application
NVSTRES.DLL 7.17.13.7633 NVIDIA 3D Vision Module
nvDispSR.dll 6.14.13.7633 NVIDIA Display Server
NVMCTRAY.DLL 8.17.13.7633 NVIDIA Media Center Library
nvDispS.dll 6.14.13.7633 NVIDIA Display Server
PhysX 09.16.0318 NVIDIA PhysX
NVCUDA.DLL 6.14.13.7633 NVIDIA CUDA 8.0.0 driver
nvGameSR.dll 6.14.13.7633 NVIDIA 3D Settings Server
nvGameS.dll 6.14.13.7633 NVIDIA 3D Settings Server

7.9K Messages

 • 

114.5K Points

I tested on two windows systems and cannot seem to duplicate. Can you attach a screenshot of what you are seeing?

Adobe Photography Products
Quality Engineer: Customer Advocacy

11 Messages

 • 

374 Points

I've given up on getting this issue resolved without repair shop intervention. Reinstall of the Photoshop software and clean install of the graphics driver have had
absolutely no effect on the problem. Incidentally, I tested use of raw edit in my
CS6 software and it worked fine on 3 different images/file types. Thanks anyway. (Sorry I could never get a screenshot of the problem to "take" here, but I'm not sure it would have helped, given the foregoing.)

86 Messages

 • 

2.3K Points

Hi,

I believe I have reproduced this issue with the latest Nvidia driver (and GTX 960). I've logged a bug, but suspect it will come down to a driver update. As a possible workaround you could disable the GPU in ACR prefs.  

Thanks,
Eric

5 Messages

 • 

160 Points

I have the same problem with GeForce GT710. Disabling the GPU in ACR prefs makes no difference. Downloaded a trial of capture one pro and paintshop pro to see if same problem exists in these raw converters. It does not - perfect in both systems! The problem for me only exists in Photoshop CC 2017 with the above mentioned card.

1 Message

 • 

60 Points

4 years ago

Same problem with gtx950 it appears to be with 900 series cards i clean install with driver 10.18.13.6881 from nivida fixed problem start here their was also other drivers for this series of cards. clean install just the driver. I think the issue is with the update in relation to gaming updates in the drivers updates are just gaming problems not tech issues with the card 


11 Messages

 • 

374 Points

I've given up on getting this issue resolved without repair shop intervention. Reinstall of the Photoshop software and clean install of the graphics driver have had
absolutely no effect on the problem. Incidentally, I tested out use of raw edit in my
CS6 software and did not have the problem. Go figure! Thanks anyway.

14.6K Messages

 • 

282.6K Points

4 years ago

Just to confirm, are you seeing something like this?

Sr. Product Manager, Adobe Digital Imaging

531 Messages

 • 

12.2K Points

To confirm similar -  I had the same problem as William with larger boxes usually on right and lower side of the image. Funnily enough I used Camera Raw for a couple of hours last night and had no dramas??? I was hoping to capture the problem with a screen shot but all was behaving.

1 Message

 • 

62 Points

Same problem with nVidia GTX 750, Windows 10 64 bit, Photoshop CC 2017, ACR latest version as of 4/2017. Disabling graphics card processing in ACR preferences solved what has been a very annoying problem. Thanks for the tip, Eric and Andy. 

7 Messages

 • 

122 Points

A friend of mine has that setup except for 550Ti, same problem.

11 Messages

 • 

374 Points

4 years ago

This screen shot is doing a similar thing to what mine does but mine is usually more "severe". More than half the image breaks up into 2 or 3 large boxes generally in the lower half of the image. These boxes contain parts of the upper half of the image or a combination of image and checkerboard patterns. These configurations change during a single edit, depending on which sliders I use. I can bring back the edited image by clicking on it with the hand tool -- and the edited image remains edited when I next open it in PS. (Mine also sometimes picks up the histogram from the adjustment panel.) Now I know why they say a picture is worth a thousand words! Thanks for listening.

14.6K Messages

 • 

282.6K Points

Thanks. Eric's logged a bug for what he was able to reproduce. Did Eric's suggestion to disable Use Graphics Processor help your case at all?

Sr. Product Manager, Adobe Digital Imaging

11 Messages

 • 

374 Points

I've not tried to disable the GP. Sometimes when editing in Photoshop with the Oil Paint filter (and lately, with other filters), PS will do its own disabling. I've made adjustments (in Preferences/Performance) to all the settings having to do with graphic acceleration, including the advanced ones, and the PS filter problem seems to be OK. Even better, I've restarted my PC since downloading and doing a clean install of the driver and have just used raw edit with no problem for the first time in weeks. I'm keeping my fingers crossed and will report back on any change in the current satisfactory performance. I really appreciate the time you guys put into working with users on such problems. Keep up the good work.

11 Messages

 • 

374 Points

UPDATE: While successfully using raw editor a few minutes ago and closing the edited file after viewing it in Photoshop, a small window appeared on my screen indicating that I needed to restart my PC in order to correct some "driver errors". I saved files, closed applications and hit the restart button. As soon as the PC was in full operational mode, I opened Bridge and Photoshop to try raw edit again. Alas, the panel of the edit screen that opened looked nothing like any raw edit tool panel I've ever seen. I immediately exited raw edit then opened it again. This time the correct tool panel opened. However, when I tried editing an image, the same old image breakup started occurring. Where from here??? I don't really know. This is just FYI. Thanks for hearing me out.

86 Messages

 • 

2.3K Points

Hi William,

You can keep the GPU enable for Photoshop (in the Performance tab of preferences). Try disabling the GPU for camera raw only. To do this open Photoshop preferences then go to the File Handling panel. Click the 'Camera Raw Preferences' button then at the button of the ACR prefs uncheck 'Use Graphics Processor' at the bottom.  Try that and let us know if that helps.

Thanks,
Eric

11 Messages

 • 

374 Points

Eric, I believe you've worked a miracle! I followed your instructions and the edit problem seems to have been resolved! I really appreciate your time and that of others in helping me with this. If the problem should recur I'll let you know, but I don't think that will happen. All of you are appreciated....

11 Messages

 • 

374 Points

4 years ago

This screen shot is doing a similar thing to what mine does but mine is usually more "severe". More than half the image breaks up into 2 or 3 large boxes generally in the lower half of the image. These boxes contain parts of the upper half of the image or a combination of image and checkerboard patterns. These configurations change during a single edit, depending on which sliders I use. I can bring back the edited image by clicking on it with the hand tool -- and the edited image remains edited when I next open it in PS. (Mine also sometimes picks up the histogram from the adjustment panel.) Now I know why they say a picture is worth a thousand words! Thanks for listening.

1 Message

 • 

80 Points

4 years ago

I have a GeForce GT 730 driver on my computer and i'm having the SAME issues as all of you so it's NOT just the 900 series drivers.  I found on another site a recommendation to disable the use of the GPU inside of the Camera Raw preferences and yes this did fix the issue for now....HOWEVER i'd like to know why all of the sudden this is happening?  What's causing this issue and how can we permanently fix it?

11 Messages

 • 

374 Points

Christopher, I've had other problems with this graphic acceleration function in the past (in addition to the RAW edit problem). The oil paint filter periodically fails. A popup window tells me downloading a fresh drive may correct the problem. It never does. I've changed the accelerator settings to their max and contrary to PS instructions I've left the CL interface running. Since that I've had no failures but I'm holding my breath. I agree that a permanent fix is in order. However, I appreciate the support we're getting here.

1 Message

 • 

82 Points

Hi I also have a GeForce 730 graphics card and I am having the same problems, about a week ago I updated the cards driver but when I used camera raw the photo looked like a jigsaw puzzle, so rolled back the driver and seemed to correct this, but today I opened camera raw and got the message saying an error had happend, would like to be included in any news on how to solve this...thanks

2 Messages

 • 

70 Points

Rolled back driver for nvidia 745 to 8/2016 version and solved the problem. 

13 Messages

 • 

372 Points

4 years ago

This reply was created from a merged topic originally titled problem camera raw photoshop cc nvidia gpu.

E 'for over a year and at this point of time to fix the bugs we have had nothing but nothing has been done and now I decided to write because it is absurd that from photoshop cc2015 and now with the 2017 version there are problems being used to preview the camera raw filter (see artifacts and boxes on the image and it does not seem to be the only one to have them with the nvidia drivers)
I have a video card gtx 1060 but previously had problems with gtx660.
Possible that Adobe programmers do not find one with nvidia solution to permanently solve the problem?
I am very upset about it with Adobe engineers.

8 Messages

 • 

192 Points

4 years ago

I have the same problem. You can see it down the right hand side on this screenshot. It's transient and can be just a little (like this) or the whole preview screen. Zooming in and out seems to clear it.

13 Messages

 • 

372 Points

4 years ago

So we are several to have the problem and Adobe is not resolved for a long time ... I am unhappy Adobe assistance!

14.6K Messages

 • 

282.6K Points

This is a driver issue. We're working with our partners to get updated drivers.

Sr. Product Manager, Adobe Digital Imaging

7 Messages

 • 

122 Points

I hope so. 9 months of this is beyond frustrating. I've never seen such a lack of effort on a company to resolve a MAJOR bug like this before. Even Microsoft takes less time to undo the screw-ups in their code (usually). I rely on the graphics card heavily, I often zoom in for edits in ACR and am used to flying around quickly, so turning off a major feature to fix a bug is looney. When you agree to subscribe at $600 a year, 9 months of not fixing major errors is quite poor.

2 Messages

 • 

70 Points

4 years ago

When the same problem suddenly afflicted my Dell XPS 8900 with nvidia 745. I rolled back the 
driver and problem went away. 

13 Messages

 • 

372 Points

4 years ago

rollback of the nvidia driver you used to make it work?
I have already tried earlier versions do not change anything on my system
however, the problem in my opinion is of adobe and not of nvidia still have to find a solution for more than one year that the problem exists ..

13 Messages

 • 

372 Points

4 years ago

I hope so because it is really more than one year that the problem exists despite nvidia dump constantly updates the driver geforce