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Adobe Photoshop Family

118 Messages

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2.7K Points

Tue, Nov 5, 2019 1:25 PM

Photoshop 2020 / ACR doesn't use edited version of my LrCC photos at opening from home screen.

This is VERY strange :



I made obvious edits on a LrCC image directly from my phone (colors/crop).

I usually open/edit from the Lr Photos tab in Ps homescreen.

I saw no difference in the home screen mosaic presentation between 2019 and 2020, but when I clicked (and noticed only later), 2020 says "opening original file", while 2019 said "opening original file + ACR".

2020 starts from original file, no Lr edits on the picture.
2019 starts from edited file from Lr.

I have not found a workaround so far.

it breaks my workflow.

Responses

Champion

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3K Messages

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55.5K Points

a year ago

No problems here, and I am on a Mac too. What version of MacOS are you using?

Johan W. Elzenga,

http://www.johanfoto.com

118 Messages

 • 

2.7K Points

interesting. i'm on High Sierra 10.13.6 (17G65)

118 Messages

 • 

2.7K Points

I tried that on a French colleague’s macbookpro and we had the same result... might be a locale issue.

Champion

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3K Messages

 • 

55.5K Points

Could be, or it could be an OS version issue. I'm on MacOS X Mojave.

Johan W. Elzenga,

http://www.johanfoto.com

7 Messages

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326 Points

I can confirm, I have the same behavior: I see the edited image in th Ps preview, but when I import it, it says "Original file" and I get the unedited one.
MacBook Pro 15 2019, French keyboard, Mojave 10.14.6, Locale En/UK

19 Messages

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446 Points

I confirm ! Same behavior for me. The thumbnail in PS 2020 is OK but not the opened file.
MacBook Pro 15 2017, French keyboard, Catalina 10.15.1, French

118 Messages

 • 

2.7K Points

5 months ago

May 2020, still the same issue.
My machine is MacOS, 10.13.6, in french.
Photoshop is now 21.1.2, the issue is still not fixed on my side.

Maybe not concerning many users, but still very painful.

Adobe Administrator

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7.9K Messages

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114.6K Points

What is your installed Lightroom version number?

Adobe Photography Products

Quality Engineering - Customer Advocacy 

118 Messages

 • 

2.7K Points

Last version, always up to date. LrCC is 3.2.1 20200403-1047-0e59df2

Adobe Administrator

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7.9K Messages

 • 

114.6K Points

Can you confirm these steps:

  1. Edit raw image in Lightroom Desktop 3.2.1
  2. Choose Edit in Photoshop from Lightroom interface
  3. Image opens in Photoshop and is incorrect?

Adobe Photography Products

Quality Engineering - Customer Advocacy 

118 Messages

 • 

2.7K Points


Hi Rikk. steps are : 
- take picture in Lr CC mobile (Lr v. 5.2.4 34BCAC on iOS 12.3.1 on an iPhone 8)
- make any edits (inc. obvious ones).
- wait for sync
- confirm by opening them on Lr CC desktop or Lr Classic that my edits are there. (hence "obvious edits") (I usually won't even do that Lr CC Desktop step)
- go to Photoshop Home screen.
- in Ps home, pick Ligthroom pictures.

- Ps 2020 will mention "importing original file"

to compare, Ps 2019 mentioned "importing original file + ACR"
Ps19 will have all my edits and crops, Ps20 (since it only imported the original) will have the image uncropped and unedited.

Both Ps19 and Ps20 share the same home screen view of LrCC, the thumbnail for the images is OK.
ACR is 12.2.1 on each screen.

538 Messages

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11.7K Points

I can repro this Rikk. I am on Win 10. What me and Franck have in common is iPhone 8

6 Messages

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110 Points

4 months ago

This was submitted on Dec. 15th to adobe.   The ticket is 

ADB-10456824-C9P4


Basic steps to re-create:

Change a LRCC raw image to B&W (easy to see that way) 
Open in PS 2020 - Lightroom Photos
A full colour image appears in RAW.  
Also, if you try and open as a Smart Object, with the preference set to Open as a Smart Object selected, it do not.   It opens as a raster image.   

So, they escalated this ticket to 2nd Level, they looked at it and came back and said, this is a design issue, and closed the ticket.   

Adobe Administrator

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7.9K Messages

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114.6K Points

I am not able to reproduce with your steps either John. 

Adobe Photography Products

Quality Engineering - Customer Advocacy 

Adobe Administrator

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7.9K Messages

 • 

114.6K Points

4 months ago

Just to be clear is this happening to all files?
Only raw? 
Only DNG? 

Adobe Photography Products

Quality Engineering - Customer Advocacy 

6 Messages

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110 Points

4 months ago

In my case, all RAW.  NEF and DNG.  I also recall, when spending hours on the phone with Adobe, that they had me run the application as a root user.   I will simulate that again as I don't recall the outcome.  I think it solved the problem but....that was a few months ago and running day-to-day as root is not an answer.  

Adobe Administrator

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7.9K Messages

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114.6K Points

4 months ago

John, 

I reviewed your case notes with the agent and they do not reveal a source of nor solution to the problem.  I am hoping other posters will respond with additional information that can point us toward a solution. 

One question: Do you use the Raw Defaults functionality? 

Adobe Photography Products

Quality Engineering - Customer Advocacy 

6 Messages

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110 Points

4 months ago

Yes, all defaults.   There was an escalation to the ticket.   When I called back in to find out why they closed it, I was told it was a known issue, will be addressed in development.  

118 Messages

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2.7K Points

4 months ago

Hi Rikk, It's happening on any kind of file, I don't know if you need a screen record, but whatever I put inside lightroom (dng, jpg but also heic and png).

I selected 4 files, all with obvious white balance shifts and crop :



As expected, no "+XMP" mention :



And of course no crop or color change once opened :


19 Messages

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446 Points

4 months ago

Re-Tested on my new MacbookPro 16'' with Catalina 10.15.4 and it's the same result like Franck.

Adobe Administrator

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7.9K Messages

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114.6K Points

4 months ago

Is there any chance one of you can produce a video of your screen showing this happening? I would love to see this behavior in action. 

Adobe Photography Products

Quality Engineering - Customer Advocacy 

118 Messages

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2.7K Points

Might happen, yep. But you won't be very surprised since the screnshots are really the "best of" those moments.

6 Messages

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110 Points

4 months ago

I’ll do that today

118 Messages

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2.7K Points

4 months ago

Hi there, I haven't seen anything in the last build's release notes but it seems the workflow works again. Can people confirm ?


118 Messages

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2.7K Points

17 days ago

And it's broken again, with 21.2.2, i download only the original file, no ACR from Lightroom...