franck_payen

136 Messages

•

2.9K Points

Tue, Nov 5, 2019 1:25 PM

Photoshop 2020 / ACR doesn't use edited version of my LrCC photos at opening from home screen.

This is VERY strange :

Image httpsd2r1vs3d9006apcloudfrontnets3_images1813098RackMultipart20191105-106837-3lg8jg-PsCC2020-opensLrCC-UneditedRaw_inlinejpg1572959788

I made obvious edits on a LrCC image directly from my phone (colors/crop).

I usually open/edit from the Lr Photos tab in Ps homescreen.

I saw no difference in the home screen mosaic presentation between 2019 and 2020, but when I clicked (and noticed only later), 2020 says "opening original file", while 2019 said "opening original file + ACR".

2020 starts from original file, no Lr edits on the picture.
2019 starts from edited file from Lr.

I have not found a workaround so far.

it breaks my workflow.

Responses

Johan_Elzenga

Champion

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3.5K Messages

•

59.8K Points

2 y ago

No problems here, and I am on a Mac too. What version of MacOS are you using?

Johan W. Elzenga,

http://www.johanfoto.com

franck_payen

136 Messages

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2.9K Points

interesting. i'm on High Sierra 10.13.6 (17G65)

2 y ago

franck_payen

136 Messages

•

2.9K Points

I tried that on a French colleague’s macbookpro and we had the same result... might be a locale issue.

2 y ago

Johan_Elzenga

Champion

•

3.5K Messages

•

59.8K Points

Could be, or it could be an OS version issue. I'm on MacOS X Mojave.

Johan W. Elzenga,

http://www.johanfoto.com

2 y ago

marco_cucinato

7 Messages

•

328 Points

I can confirm, I have the same behavior: I see the edited image in th Ps preview, but when I import it, it says "Original file" and I get the unedited one.
MacBook Pro 15 2019, French keyboard, Mojave 10.14.6, Locale En/UK

2 y ago

alexandre_becquet

21 Messages

•

476 Points

I confirm ! Same behavior for me. The thumbnail in PS 2020 is OK but not the opened file.
MacBook Pro 15 2017, French keyboard, Catalina 10.15.1, French

2 y ago

denis_pierre_guidot

1 Message

•

64 Points

I conform, I have the same issue, I am on Mac OsX Mojave 10.14.6 French

2 y ago

chad_kamenshine

8 Messages

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280 Points

I can confirm, Catalina 10.15.1, Locale En
Thumbnail on the PS 2020 home screen is correct but not the opened file.

2 y ago

Rikk

Adobe Administrator

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10.3K Messages

•

137.8K Points

I've tested Win10 and Mac 10.14.6 (r2) and am not able to repeat the issue. Image opened is a CR2 raw file with edits. In both OS's it opens and the edits are intact.

Adobe Photography Products

Quality Engineering - Customer Advocacy

2 y ago

franck_payen

136 Messages

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2.9K Points

@rikk : strange. Here the behavior is consistent. How could we help tracking the issue ?

2 y ago

Johan_Elzenga

Champion

•

3.5K Messages

•

59.8K Points

Looks like this could be a localization issue somehow, or a Catalina issue. The people who have this problem seem to either use Catalina, or a French keyboard (or both).

Johan W. Elzenga,

http://www.johanfoto.com

2 y ago

john_wilson_7208631

6 Messages

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110 Points

This looks like a 2020 bug. Open a .DNG file from LR Photos in 2019.... Opens the original + ACR.... also, you are able to open as a smart object in Photoshop..... like it should. Using 2020, you only get to open the same DNG file from Lightroom Photos, and when you go to open as a smart object in photoshop, it does not....opens as a rasterized image. Side by side with new install on both. Using macOS Catalina...on 4 different machines.

1 y ago

franck_payen

136 Messages

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2.9K Points

1 y ago

May 2020, still the same issue.
My machine is MacOS, 10.13.6, in french.
Photoshop is now 21.1.2, the issue is still not fixed on my side.

Maybe not concerning many users, but still very painful.

Rikk

Adobe Administrator

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10.3K Messages

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137.8K Points

What is your installed Lightroom version number?

Adobe Photography Products

Quality Engineering - Customer Advocacy

1 y ago

franck_payen

136 Messages

•

2.9K Points

Last version, always up to date. LrCC is 3.2.1 20200403-1047-0e59df2

1 y ago

Rikk

Adobe Administrator

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10.3K Messages

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137.8K Points

Can you confirm these steps:

Edit raw image in Lightroom Desktop 3.2.1
Choose Edit in Photoshop from Lightroom interface
Image opens in Photoshop and is incorrect?

Adobe Photography Products

Quality Engineering - Customer Advocacy

1 y ago

franck_payen

136 Messages

•

2.9K Points

Image: https://prod-content-care-community-cdn.sprinklr.com/579ad3b6-f7b1-4c16-a256-99ed28ff7b58/RackMultipart2020051026561hw9u-649cd01e-fd5f-4a97-90bb-41c4b15f7ee2-339953737.png1589085950

Hi Rikk. steps are :
- take picture in Lr CC mobile (Lr v. 5.2.4 34BCAC on iOS 12.3.1 on an iPhone 8)
- make any edits (inc. obvious ones).
- wait for sync
- confirm by opening them on Lr CC desktop or Lr Classic that my edits are there. (hence "obvious edits") (I usually won't even do that Lr CC Desktop step)
- go to Photoshop Home screen.
- in Ps home, pick Ligthroom pictures.

- Ps 2020 will mention "importing original file"

to compare, Ps 2019 mentioned "importing original file + ACR"
Ps19 will have all my edits and crops, Ps20 (since it only imported the original) will have the image uncropped and unedited.

Both Ps19 and Ps20 share the same home screen view of LrCC, the thumbnail for the images is OK.
ACR is 12.2.1 on each screen.

1 y ago

Jerry_Syder

617 Messages

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12.4K Points

I can repro this Rikk. I am on Win 10. What me and Franck have in common is iPhone 8

Jerry Syder, www.jsyder.co.uk - Insta @takenword

1 y ago

john_wilson_7208631

6 Messages

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110 Points

I reported this to Adobe, spent hours with them on the phone and working through this.... they finally came back and said “this is a known issue and will be fixed in the next release...”. That was 2 or 3 updates ago. Not fixed.

1 y ago

franck_payen

136 Messages

•

2.9K Points

@jerry : It's not even about iPhone. I imported a desktop screenshot from the Lr CC desktop app, well, same thing, Photoshop only saw the original, not the cropped and edited version.

@john I feel your pain.

1 y ago

Rikk

Adobe Administrator

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10.3K Messages

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137.8K Points

I am not able to duplicate this.

I've tried three separate raw files

Edits Only
Crop Only
Edit + Crop

In each case the image that appears in Camera Raw matches the image from Lightroom and the slider positions are all the same. There must be additional information that I am missing to replicate the problem.

Adobe Photography Products

Quality Engineering - Customer Advocacy

1 y ago

franck_payen

136 Messages

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2.9K Points

@rikk, what can we do to debunk this one ? Because it seriously breaks the "creative cloud magical workflow".

1 y ago

Rikk

Adobe Administrator

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10.3K Messages

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137.8K Points

Get me reproducible steps is always the first order of business. The fact I can't reproduce it yet means we are missing something.

Adobe Photography Products

Quality Engineering - Customer Advocacy

1 y ago

john_wilson_7208631

6 Messages

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110 Points

1 y ago

This was submitted on Dec. 15th to adobe. The ticket is

ADB-10456824-C9P4

Basic steps to re-create:

Change a LRCC raw image to B&W (easy to see that way)
Open in PS 2020 - Lightroom Photos
A full colour image appears in RAW.
Also, if you try and open as a Smart Object, with the preference set to Open as a Smart Object selected, it do not. It opens as a raster image.

So, they escalated this ticket to 2nd Level, they looked at it and came back and said, this is a design issue, and closed the ticket.

Rikk

Adobe Administrator

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10.3K Messages

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137.8K Points

I am not able to reproduce with your steps either John.

Adobe Photography Products

Quality Engineering - Customer Advocacy

1 y ago

Rikk

Adobe Administrator

•

10.3K Messages

•

137.8K Points

1 y ago

Just to be clear is this happening to all files?
Only raw?
Only DNG?

Adobe Photography Products

Quality Engineering - Customer Advocacy

john_wilson_7208631

6 Messages

•

110 Points

1 y ago

In my case, all RAW. NEF and DNG. I also recall, when spending hours on the phone with Adobe, that they had me run the application as a root user. I will simulate that again as I don't recall the outcome. I think it solved the problem but....that was a few months ago and running day-to-day as root is not an answer.

Rikk

Adobe Administrator

•

10.3K Messages

•

137.8K Points

1 y ago

John,

I reviewed your case notes with the agent and they do not reveal a source of nor solution to the problem. I am hoping other posters will respond with additional information that can point us toward a solution.

One question: Do you use the Raw Defaults functionality?

Adobe Photography Products

Quality Engineering - Customer Advocacy

john_wilson_7208631

6 Messages

•

110 Points

1 y ago

Yes, all defaults. There was an escalation to the ticket. When I called back in to find out why they closed it, I was told it was a known issue, will be addressed in development.

franck_payen

136 Messages

•

2.9K Points

1 y ago

Hi Rikk, It's happening on any kind of file, I don't know if you need a screen record, but whatever I put inside lightroom (dng, jpg but also heic and png).

I selected 4 files, all with obvious white balance shifts and crop :

Image httpsd2r1vs3d9006apcloudfrontnets3_images1836204RackMultipart20200513-110514-84uzfi-Capture_d_e_cran_2020-05-13_a__170202_inlinepng1589382152

As expected, no "+XMP" mention :

Image httpsd2r1vs3d9006apcloudfrontnets3_images1836205RackMultipart20200513-20475-1atr37f-Capture_d_e_cran_2020-05-13_a__170208_inlinepng1589382168

And of course no crop or color change once opened :

Image httpsd2r1vs3d9006apcloudfrontnets3_images1836206RackMultipart20200513-4873-98ul7d-Capture_d_e_cran_2020-05-13_a__170438_inlinepng1589382308

alexandre_becquet

21 Messages

•

476 Points

1 y ago

Re-Tested on my new MacbookPro 16'' with Catalina 10.15.4 and it's the same result like Franck.

Rikk

Adobe Administrator

•

10.3K Messages

•

137.8K Points

1 y ago

Is there any chance one of you can produce a video of your screen showing this happening? I would love to see this behavior in action.

Adobe Photography Products

Quality Engineering - Customer Advocacy

franck_payen

136 Messages

•

2.9K Points

Might happen, yep. But you won't be very surprised since the screnshots are really the "best of" those moments.

1 y ago

john_wilson_7208631

6 Messages

•

110 Points

1 y ago

I’ll do that today

franck_payen

136 Messages

•

2.9K Points

1 y ago

Hi there, I haven't seen anything in the last build's release notes but it seems the workflow works again. Can people confirm ?

Image httpsd2r1vs3d9006apcloudfrontnets3_images1838619RackMultipart20200530-125841-zzegm6-Capture_d_e_cran_2020-05-30_a__091716_inlinepng1590827209

franck_payen

136 Messages

•

2.9K Points

8 m ago

And it's broken again, with 21.2.2, i download only the original file, no ACR from Lightroom...

pippi_6557871

1 Message

•

64 Points

7 m ago

Just searched for this because I'm seeing exactly the same. PS v 20.0.10 imports Original + ACR, whereas PS v 21.2.4 just imports Original.

Same photos, but with one version of PS I can get the edits and with the other I can't. If I export from LR to PS the edits come across but that's not really the way I want to work.

franck_payen

Photoshop 2020 / ACR doesn't use edited version of my LrCC photos at opening from home screen.

Responses

Johan_Elzenga

franck_payen

franck_payen

Johan_Elzenga

marco_cucinato

alexandre_becquet

denis_pierre_guidot

chad_kamenshine

Rikk

franck_payen

Johan_Elzenga

john_wilson_7208631

franck_payen

Rikk

franck_payen

Rikk

franck_payen

Jerry_Syder

john_wilson_7208631

franck_payen

Rikk

franck_payen

Rikk

john_wilson_7208631

Rikk

Rikk

john_wilson_7208631

Rikk

john_wilson_7208631

franck_payen

alexandre_becquet

Rikk

franck_payen

john_wilson_7208631

franck_payen

franck_payen

pippi_6557871

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