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franck_payen's profile

130 Messages

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2.8K Points

Tue, Nov 5, 2019 1:25 PM

Photoshop 2020 / ACR doesn't use edited version of my LrCC photos at opening from home screen.

This is VERY strange :



I made obvious edits on a LrCC image directly from my phone (colors/crop).

I usually open/edit from the Lr Photos tab in Ps homescreen.

I saw no difference in the home screen mosaic presentation between 2019 and 2020, but when I clicked (and noticed only later), 2020 says "opening original file", while 2019 said "opening original file + ACR".

2020 starts from original file, no Lr edits on the picture.
2019 starts from edited file from Lr.

I have not found a workaround so far.

it breaks my workflow.

Responses

Champion

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3.4K Messages

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59K Points

a year ago

No problems here, and I am on a Mac too. What version of MacOS are you using?

Johan W. Elzenga,

http://www.johanfoto.com

130 Messages

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2.8K Points

interesting. i'm on High Sierra 10.13.6 (17G65)

130 Messages

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2.8K Points

I tried that on a French colleague’s macbookpro and we had the same result... might be a locale issue.

Champion

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3.4K Messages

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59K Points

Could be, or it could be an OS version issue. I'm on MacOS X Mojave.

Johan W. Elzenga,

http://www.johanfoto.com

7 Messages

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328 Points

I can confirm, I have the same behavior: I see the edited image in th Ps preview, but when I import it, it says "Original file" and I get the unedited one.
MacBook Pro 15 2019, French keyboard, Mojave 10.14.6, Locale En/UK

21 Messages

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476 Points

I confirm ! Same behavior for me. The thumbnail in PS 2020 is OK but not the opened file.
MacBook Pro 15 2017, French keyboard, Catalina 10.15.1, French

1 Message

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64 Points

I conform, I have the same issue, I am on Mac OsX Mojave 10.14.6 French

8 Messages

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280 Points

I can confirm, Catalina 10.15.1, Locale En
Thumbnail on the PS 2020 home screen is correct but not the opened file.

Adobe Administrator

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9.5K Messages

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130.8K Points

I've tested Win10 and Mac 10.14.6 (r2) and am not able to repeat the issue. Image opened is a CR2 raw file with edits.  In both OS's it opens and the edits are intact. 
Adobe Photography Products

Quality Engineering - Customer Advocacy

130 Messages

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2.8K Points

@rikk : strange. Here the behavior is consistent. How could we help tracking the issue ?

Champion

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3.4K Messages

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59K Points

Looks like this could be a localization issue somehow, or a Catalina issue. The people who have this problem seem to either use Catalina, or a French keyboard (or both).

Johan W. Elzenga,

http://www.johanfoto.com

6 Messages

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110 Points

This looks like a 2020 bug.  Open a .DNG file from LR Photos in 2019.... Opens the original + ACR.... also, you are able to open as a smart object in Photoshop..... like it should.  Using 2020, you only get to open the same DNG file from Lightroom Photos, and when you go to open as a smart object in photoshop, it does not....opens as a rasterized image. Side by side with new install on both.   Using macOS Catalina...on 4 different machines.  

130 Messages

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2.8K Points

10 months ago

May 2020, still the same issue.
My machine is MacOS, 10.13.6, in french.
Photoshop is now 21.1.2, the issue is still not fixed on my side.

Maybe not concerning many users, but still very painful.

Adobe Administrator

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9.5K Messages

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130.8K Points

What is your installed Lightroom version number?
Adobe Photography Products

Quality Engineering - Customer Advocacy

130 Messages

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2.8K Points

Last version, always up to date. LrCC is 3.2.1 20200403-1047-0e59df2

Adobe Administrator

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9.5K Messages

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130.8K Points

Can you confirm these steps:

  1. Edit raw image in Lightroom Desktop 3.2.1
  2. Choose Edit in Photoshop from Lightroom interface
  3. Image opens in Photoshop and is incorrect?
Adobe Photography Products

Quality Engineering - Customer Advocacy

130 Messages

 • 

2.8K Points


Hi Rikk. steps are : 
- take picture in Lr CC mobile (Lr v. 5.2.4 34BCAC on iOS 12.3.1 on an iPhone 8)
- make any edits (inc. obvious ones).
- wait for sync
- confirm by opening them on Lr CC desktop or Lr Classic that my edits are there. (hence "obvious edits") (I usually won't even do that Lr CC Desktop step)
- go to Photoshop Home screen.
- in Ps home, pick Ligthroom pictures.

- Ps 2020 will mention "importing original file"

to compare, Ps 2019 mentioned "importing original file + ACR"
Ps19 will have all my edits and crops, Ps20 (since it only imported the original) will have the image uncropped and unedited.

Both Ps19 and Ps20 share the same home screen view of LrCC, the thumbnail for the images is OK.
ACR is 12.2.1 on each screen.

613 Messages

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12.4K Points

I can repro this Rikk. I am on Win 10. What me and Franck have in common is iPhone 8

6 Messages

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110 Points

I reported this to Adobe, spent hours with them on the phone and working through this.... they finally came back and said “this is a known issue and will be fixed in the next release...”.  That was 2 or 3 updates ago.   Not fixed. 

130 Messages

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2.8K Points

@jerry : It's not even about iPhone. I imported a desktop screenshot from the Lr CC desktop app, well, same thing, Photoshop only saw the original, not the cropped and edited version.

@john I feel your pain.

Adobe Administrator

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9.5K Messages

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130.8K Points

I am not able to duplicate this.  

I've tried three separate raw files 
  • Edits Only
  • Crop Only
  • Edit + Crop
In each case the image that appears in Camera Raw matches the image from Lightroom and the slider positions are all the same.  There must be additional information that I am missing to replicate the problem. 
Adobe Photography Products

Quality Engineering - Customer Advocacy

130 Messages

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2.8K Points

@rikk, what can we do to debunk this one ? Because it seriously breaks the "creative cloud magical workflow".

Adobe Administrator

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9.5K Messages

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130.8K Points

Get me reproducible steps is always the first order of business.  The fact I can't reproduce it yet means we are missing something. 
Adobe Photography Products

Quality Engineering - Customer Advocacy

6 Messages

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110 Points

10 months ago

This was submitted on Dec. 15th to adobe.   The ticket is 

ADB-10456824-C9P4


Basic steps to re-create:

Change a LRCC raw image to B&W (easy to see that way) 
Open in PS 2020 - Lightroom Photos
A full colour image appears in RAW.  
Also, if you try and open as a Smart Object, with the preference set to Open as a Smart Object selected, it do not.   It opens as a raster image.   

So, they escalated this ticket to 2nd Level, they looked at it and came back and said, this is a design issue, and closed the ticket.   

Adobe Administrator

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9.5K Messages

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130.8K Points

I am not able to reproduce with your steps either John. 
Adobe Photography Products

Quality Engineering - Customer Advocacy

Adobe Administrator

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9.5K Messages

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130.8K Points

10 months ago

Just to be clear is this happening to all files?
Only raw? 
Only DNG? 

Adobe Photography Products

Quality Engineering - Customer Advocacy

6 Messages

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110 Points

10 months ago

In my case, all RAW.  NEF and DNG.  I also recall, when spending hours on the phone with Adobe, that they had me run the application as a root user.   I will simulate that again as I don't recall the outcome.  I think it solved the problem but....that was a few months ago and running day-to-day as root is not an answer.  

Adobe Administrator

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9.5K Messages

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130.8K Points

10 months ago

John, 

I reviewed your case notes with the agent and they do not reveal a source of nor solution to the problem.  I am hoping other posters will respond with additional information that can point us toward a solution. 

One question: Do you use the Raw Defaults functionality? 
Adobe Photography Products

Quality Engineering - Customer Advocacy

6 Messages

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110 Points

10 months ago

Yes, all defaults.   There was an escalation to the ticket.   When I called back in to find out why they closed it, I was told it was a known issue, will be addressed in development.  

130 Messages

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2.8K Points

10 months ago

Hi Rikk, It's happening on any kind of file, I don't know if you need a screen record, but whatever I put inside lightroom (dng, jpg but also heic and png).

I selected 4 files, all with obvious white balance shifts and crop :



As expected, no "+XMP" mention :



And of course no crop or color change once opened :


21 Messages

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476 Points

10 months ago

Re-Tested on my new MacbookPro 16'' with Catalina 10.15.4 and it's the same result like Franck.

Adobe Administrator

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9.5K Messages

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130.8K Points

10 months ago

Is there any chance one of you can produce a video of your screen showing this happening? I would love to see this behavior in action. 
Adobe Photography Products

Quality Engineering - Customer Advocacy

130 Messages

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2.8K Points

Might happen, yep. But you won't be very surprised since the screnshots are really the "best of" those moments.

6 Messages

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110 Points

10 months ago

I’ll do that today

130 Messages

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2.8K Points

9 months ago

Hi there, I haven't seen anything in the last build's release notes but it seems the workflow works again. Can people confirm ?


130 Messages

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2.8K Points

6 months ago

And it's broken again, with 21.2.2, i download only the original file, no ACR from Lightroom...

1 Message

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64 Points

5 months ago

Just searched for this because I'm seeing exactly the same.  PS v 20.0.10 imports Original + ACR, whereas PS v 21.2.4 just imports Original.

 

Same photos, but with one version of PS I can get the edits and with the other I can't.  If I export from LR to PS the edits come across but that's not really the way I want to work.