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Adobe Photoshop Family

Adobe Administrator

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158 Messages

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14.3K Points

Fri, Mar 25, 2011 10:47 AM

Answered

Photography: Raw File Support - Requests and Information?

I just got a new camera and Camera Raw and/or Lightroom does not recognize the raw files, has no camera-specific profiles or has some features not enabled. What do I do?

Responses

3 Messages

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92 Points

9 years ago

I have bought Photoshop Elements 9, which was for sale only a few months ago. Now I see that the new Camera Raw Update 6.6. is only available for the latest version Photoshop Elements 10, and not for Photoshop Elements 9. I am very disappointed by this change of update policy. Previously, at least the last two or three versions of Photoshop Elements were supported with Camera Raw updates.

I will certainly not but Photoshop Elements 10 because of this, but rather change to some other RAW converter, if this update policy persists. Does Adobe want to loose customers with this? When will a reasonable update policy be applied again?

This reply was created from a merged topic originally titled
Photoshop Elements and Camera Raw update policy.

Adobe Administrator

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14.9K Messages

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285.7K Points

The only thing added to Camera Raw beyond 6.5 is new camera support - otherwise, Camera Raw has the same develop functionality. See the official answer for more details.

Sr. Product Manager, Adobe Digital Imaging

3 Messages

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92 Points

Support for new cameras is quite significant. Ok, at least you have the free DNG converter, which hopefully also works in connection with Photoshop Elements 9? But even if it does, it makes the workflow less convenient. So I still wonder what is the ratio behind the policy not to offer updates for Camera Raw for users of recent, but not the latest, versions of Photoshop (Elements)? Especially as this used to be available for many years?

Adobe Administrator

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14.9K Messages

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285.7K Points

Indeed. DNG does work with Elements. We match the latest camera support for the previous version sometime during the first quarter after a new release comes out. After that, DNG is the answer.

Sr. Product Manager, Adobe Digital Imaging

1 Message

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62 Points

9 years ago

i have been looking at some Raw files in a game silenthunter 5, and my little cheap software corel paintshop pro x3 opens these files with ease, why doesnt my photoshop cs5 extended, which isnt cheap, do the same?

This reply was created from a merged topic originally titled
Raw file format not supported.

Adobe Administrator

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14.9K Messages

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285.7K Points

What camera are your raw files from?

Sr. Product Manager, Adobe Digital Imaging

Champion

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2.6K Messages

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33.7K Points

This post should be separated from this all-inclusive Camera RAW thread, because Silent Hunter 5 is a submarine simulation game and the file in question is not a Camera RAW file, it is a file with the extension or format of .RAW used by the game.

Googling suggests the file may indeed open as a Photoshop RAW file, but you may need to specify some parameters, although the post is 4.75 years old so YMMV: http://www.subsim.com/radioroom/showt...

The subsim radio room forum may be a better place to post your question because Photoshop doesn't pretend to handle all file formats in the world.

Adobe Administrator

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14.9K Messages

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285.7K Points

That's correct. If this is a .raw file (and not a Camera Raw file), then you need to choose File>Open... and select "Photoshop Raw" from the format pop-up to open the file.

Sr. Product Manager, Adobe Digital Imaging

4 Messages

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102 Points

9 years ago

This reply was created from a merged topic originally titled
Photoshop Elements 8.0: How can I open up CR2 files? Please help!!.

Adobe Administrator

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14.9K Messages

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285.7K Points

Sounds like you have a new camera and old copy of Photoshop Elements. See the article referenced at the top in the official answer. You can use the FREE Adobe DNG converter for backwards compatibility for your product.

Sr. Product Manager, Adobe Digital Imaging

1 Message

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62 Points

9 years ago

Hi, Can you help me please.
I am using PSE9 and I also use a Canon S100. I recently started shooting in RAW, but I can't get PSE9 to open the RAW images.
How do I resolve this?
Thanks,
Ray

This reply was created from a merged topic originally titled
How can I get PSE9 to open RAW files shot with a Conon S100?.

Adobe Administrator

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285.7K Points

You'll need to use the FREE Adobe DNG Converter for support of the S100 in Elements 9. See the official answer for more details.

Sr. Product Manager, Adobe Digital Imaging

4 Messages

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102 Points

I have the same issue except I'm using Elements 8.0 and unable to open up any CR files, and I did download the DNG converter but don't know how to open up the files using it. Some crazy stuff happens each time I open up the program, it asks to be installed again and again. Installed it several times, yet the files don't open. Kindly help.

Adobe Administrator

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14.9K Messages

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285.7K Points

Hi Vai Dave, can you create a new/seprate topic and post more specifics (OS, DNG version, steps to reproduce) so we can help you out?

Sr. Product Manager, Adobe Digital Imaging

4 Messages

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102 Points

Downloaded the latest offered version of DNG on Adobe website. And I have Photoshop Elements 8.

Adobe Administrator

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14.9K Messages

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285.7K Points

Again, please create a new topic for this issue and provide more details (OS = operating system) and screen shots or the errors/messages your receiving.

Sr. Product Manager, Adobe Digital Imaging

90 Messages

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1.6K Points

9 years ago

A fairly complete list of upcoming cameras from Fuji:

These should be easy as the sensor does not appear to have changed from that in the F550/F600/HS20/X10

F770EXR
F775EXR
F750EXR
F660EXR
HS30EXR
HS33EXR
XS-1

Also, please add the X-Pro1

Thanks.

This reply was created from a merged topic originally titled
Lightroom/Camera Raw: Please support Fuji's new EXR and non EXR cameras in ACR -- F770EXR, X-Pro1, et al ....

2 Messages

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72 Points

Just bought an x-pro 1 and am very disappointed that it's not yet supported by LR4.

2 Messages

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82 Points

9 years ago

I am using Photoshop CS4. I just bought a Canon T3i (an upgrade from the XTi) and now I cannot use Camera Raw to edit my images because the new updates fro Camera Raw only work on CS5. Not only is this inconvenient but it is a cheap way to make photographers upgrade to CS5. I will gladly update when I have the money to, I love Adobe products, but for now I am a junior photography student who just saved a ton of money to finally get a new camera to realize that I was being forced to upgrade just to use a FREE plugin that came with the software originally. I have gone through all the support forums tried downloading other programs but nothing seems to work. This is frankly a stupid problem that needs to be fixed. Because for now I just feel ripped off by a company that knows I need them and just wants to take advantage of that dependency. I would very much like to be proven wrong, like I said I love your products, but it is ridiculous to think that Camera Raw is the thing that will force me to upgrade and I hope you can see that. Thanks, Remington Brooks (rtbrook@pointpark.edu)

This reply was created from a merged topic originally titled
A free camera raw update should not be the reason why I need CS5.

Champion

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1.4K Messages

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24.5K Points

9 years ago

The official response at the top of this thread details a path for you that will allow you to open your Raw files in older versions of Photoshop, Elements and Lightroom. This free DNG converter software will get you where you need to be.

This is as much a camera manufacturer's issue as Adobe's-probably more. If Canon, in this case, produced a standard file, this wouldn't be an issue.

If you don't want to do that you can always get a copy of Lightroom-much cheaper than PS and works fine in conjunction with CS4.

2 Messages

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92 Points

9 years ago

How long will it take before Adobe makes it possible to convert raw files from my Fuji x-S1 to DNG. As it is, I can not use these files in Elements 6

This reply was created from a merged topic originally titled
RAW-files Fujifilm X-S1 - Element 6.

Adobe Administrator

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That camera is brand spanking new. Read the official answer for this topic. It explains the update schedule (which is about once a quarter - or put another way, every 3 months).

Sr. Product Manager, Adobe Digital Imaging

90 Messages

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1.6K Points

Jeff, you have to forgive Fuji users their worried impatience. The EXR sensor took a long time to be supported, and a few of the less common variants are still not supported to my knowledge. Most of us know that the schedule is quarterly. The reason we ask is to see if we can get the new cameras added to the next update. Thanks.

3 Messages

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92 Points

9 years ago

I preordered a Nikon D800. Will there be soon support for it in Lightroom 3.0. Thinking of thethering and handling the RAW images.
regards,
John

This reply was created from a merged topic originally titled
Nikon D800 / D800E support in Lightroom 3.0 ?.

3 Messages

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84 Points

9 years ago

When will Photoshop CS ACR support my new compact camera Canon G1X? I tried to treat the RAW files from the G1X in ACR today but got the message that the camera type was not supported.

This reply was created from a merged topic originally titled
ACR support of Canon G1X wanted! When will it happen?.

Adobe Administrator

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14.9K Messages

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285.7K Points

Per the official answer/article, new camera support is added approximately every 90 days.

Sr. Product Manager, Adobe Digital Imaging

3 Messages

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84 Points

When is the next occasion likely to be?

Adobe Administrator

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The last update was released in mid December.

Sr. Product Manager, Adobe Digital Imaging

Champion

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2.6K Messages

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33.7K Points

Look at http://www.adobe.com/downloads/updates/ and see when ACR 6.6 was released and then add the number of days, above. There is oftentimes a beta of ACR that comes out a few weeks ahead of the final.

If Adobe hasn't had a chance to have the camera in house long enough before camera support is finalized for an upcoming release, then the new camera might not be supported into the next release after the upcoming one. Since there hasn't been a beta for ACR, yet, one can hope your camera will find its way into the next release.

3 Messages

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84 Points

Thank you, Jeffrey and Steve!

1 Message

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82 Points

9 years ago

I just got a new Canon 60D and cannot open the RAW files to edit. I have downloaded the Camera Raw 5.5 version, but still cannot open the files. Any suggestions?

This reply was created from a merged topic originally titled
Unable to open RAW files in Photshop Elements 6.

Adobe Administrator

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60D support was added in 6.2. Use the free DNG converter solution mentioned in the official answer.

Sr. Product Manager, Adobe Digital Imaging

4 Messages

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114 Points

9 years ago

Please can we have Camera RAW support for the Canon Powershot G1X? Thank you! That'd be a great idea!

This reply was created from a merged topic originally titled
Camera RAW support for Canon Powershot G1X please.

1 Message

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62 Points

9 years ago

CR2 files from the new Canon Powershot G1 X are not supported. Can you please add this support.

This reply was created from a merged topic originally titled
Camera Raw for Canon Powershot G1 X not supported.

2 Messages

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82 Points

9 years ago

I have Elements 8 but it will not open RAW files from my D7000. In Plug ins it appears I have two versions of Camera Raw 5.5 and 6.2 which is the latest that works with Elements 8.
If I convert to DNG outside of Elements I can then bring the files in.
It opens RAW files from a D3000 but not from an old D40.
Any ideas?

This reply was created from a merged topic originally titled
Elements 8 reading Nikon D7000 RAW files.

Adobe Administrator

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Yes. Use the free Adobe DNG Converter. See the official answer above. Details/instructions how to use. (watch the video)

Sr. Product Manager, Adobe Digital Imaging

Champion

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2.6K Messages

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33.7K Points

You need to remove ACR 5.5 from your plug-ins, too. Assuming you're on Windows, search your hard-drive for Camera RAW.8bi and delete the older one, assuming you can find both of them.

The D7000 was only supported starting with ACR 6.3 so you will have to use DNGs to open its files in PSE8. Of course you also could just purchase PSE10 and have access to all your newer-camera RAWs, natively.

Here is the Adobe Knowledgebase Article that shows what cameras were supported by what version of ACR:
http://kb2.adobe.com/cps/407/kb407111...

1 Message

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62 Points

9 years ago

Although the Canon PowerShot G1X is recognized by Lightroom 3.6, thumbnails are displayed and it goes through the motions of converting to DNG negatives, at the end the message "The files are from a camera which is not recognized by the raw format support in Lightroom." appears. What does this mean? What can be done? Do I have to wait for a newer version of LR to fix the problem? I'm successfully using LR for two other Canon cameras.

This reply was created from a merged topic originally titled
Lightroom: Canon G1X import to LR 3.6 problem.

Adobe Administrator

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14.9K Messages

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285.7K Points

The G1X is supported in Lightroom 4, and will also be available using the Adobe DNG Converter 6.7 once it becomes available. http://labs.adobe.com/technologies/ca...

Sr. Product Manager, Adobe Digital Imaging